Comparison

Gleap vs Intercom - Why Builders Switch

Intercom excels at customer messaging and traditional support. Gleap is the AI-Native Support OS for builder-led product teams that need in-app feedback, developer context (logs, network, replay) and AI triage without stacking tools or paying per-resolution fees.

Comparison graphic showing text 'Gleap vs Intercom' next to a winking face logo inside a rounded purple square.
Gleap
Intercom

10 person team

$ 119 / month

$ 850 / month

AI costs

$ 0.04 / answer

$ 1 / resolution

Copilot (10 seats)

Included

+ $ 290 / month

Engagement (Tours, Surveys, Checklists,...)

Included

+ $ 100 / month

Roadmapping

Included
Not included

In-app bug reporting

Included
Not included

Feature & Pricing Comparison

AreaIntercomGleapWhy it matters
PositioningCustomer messaging + support inbox; AI agent add-onAI-Native Support OS (feedback, bugs, tours, roadmap, AI)Builders need more than chat — they need context + action.
AI pricingPer-resolution usage fees on top of seatsAI (Kai) included in plan tiersPredictable economics at scale.
Developer contextConversation history, basic user dataVisual bug reports, console & network logs, session replayCuts time-to-diagnosis drastically.
Tours/activationAdd-ons or separate tools commonBuilt-in tours & micro-surveysFewer vendors to manage.
Migration helpLimited vendor-switch contentGuided switch playbooks + SDK snippetsDe-risk changeover.

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  1. Move your data in minutes.
  2. Connect Gleap to your existing workflows.
  3. Add the Gleap SDK to your app.
  4. Review, test and launch - without downtime.
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