About
The Gleap team builds AI-powered customer support tools used by SaaS companies, e-commerce brands, and startups worldwide. We write about what we know best: reducing support costs with AI automation, collecting actionable customer feedback, streamlining bug reporting workflows, and building products that customers genuinely love.
Every article we publish draws on hands-on experience supporting over 100,000 monthly active users and integrating AI models from OpenAI, Anthropic, Google, and xAI into real customer support workflows.
Expertise
AI Customer Support
Customer Feedback
Bug Reporting
Live Chat
SaaS CX
Credentials
SOC2 Compliant Platform
100,000+ Monthly Active Users Supported
AI Copilot Resolving 80%+ of Support Inquiries
Multi-LLM Support: GPT-5, Claude Sonnet 4, Gemini, Grok
Founded in Austria, Serving Customers Worldwide
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