Looking for a modern, more powerful alternative to BugHerd? Gleap is an all-in-one AI bug reporting software that goes far beyond visual feedback. With built-in AI chatbot support, live chat software, knowledge base, and in-app feedback tools, Gleap replaces your entire support stack, not just your bug tracker.
Whether you're collecting in-app bug reports from mobile or web users, running customer feedback surveys, or automating AI customer support, Gleap handles it all from one dashboard.
Trusted by 4500+ high-growth global companies:
Gleap replaces Intercom with unlimited seats, AI that costs 10x less, visual bug reporting your developers will actually love, and a built-in roadmap that turns customer feedback into shipped features.
BugHerd charges per member and adds overage fees when you exceed your plan limit. Gleap includes unlimited seats on every plan. Invite your whole team without watching the meter.
Intercom is great for chatting, terrible for fixing. Gleap also offers in-app bug reporting, including screenshots, session replays, console & network logs, and full environment context.
BugHerd works on websites and design files. Gleap captures bug reports from web apps, iOS, Android, and desktop applications. One tool for every platform your users are on.
Visual feedback
Every bug report includes annotated screenshots, video replays, and full technical context console logs, network activity, and environment data. Gleap's AI bug reporting software automatically categorizes and prioritizes issues, so your dev team spends less time triaging and more time shipping fixes.
Context for devs
Sometimes the real problem is hidden in the code. Gleap's bug reporting tool automatically captures console logs and network requests with every report, giving developers the in-app bug reporting context they need to reproduce and fix issues faster than any traditional feedback tool.
More context
Know exactly which browser, device, OS, screen resolution, and app version your user was on. Gleap captures detailed environment data with every in-app bug report, eliminating "works on my machine" conversations and making your bug reporting software truly developer-friendly.
GPT-5 powered
Unlike BugHerd, which focuses solely on website feedback, Gleap includes a powerful AI chatbot and AI customer support system. Kai, Gleap's AI bot, resolves over 50% of support requests automatically using your knowledge base, providing AI-powered customer service around the clock.
Micro surveys
Go beyond bug reporting with in-app feedback tools. Gleap's micro surveys let you collect customer feedback at key moments inside your app, NPS, CSAT, feature requests, and more. It's an online feedback tool built right into your product, not bolted on.
Gleap works across web, mobile, and desktop, not just websites, and delivers rich bug reports with video replays, screenshots, annotations, console logs, and network data. It also includes AI-powered customer support, in-app surveys, public roadmaps, and product tours, all at a lower cost and with faster setup than BugHerd.
Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.
We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.
Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.
Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.
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