Bugherd alternative

Visual feedback

Bug reports your dev team will love

Every bug report can include annotated screenshots, 60-second video replays, device details, console and network logs, and user annotations — giving your developers everything they need to reproduce and fix issues without endless email chains.

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Context for devs

Console & network logs

Sometimes the real problem is hidden in the logs. Gleap captures console errors and network requests automatically with every report, helping your developers find root causes in minutes instead of hours.

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Environment data

Know exactly which browser, device, operating system, and app version the user was on when the bug occurred. Gleap attaches this environment data automatically, so your dev team can jump straight to a fix.

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Visual feedback

Replay video

See what your users saw. Gleap automatically records a 60-second replay of the user’s actions before the bug report, making it easy to understand exactly how the issue occurred — no need to recreate it from scratch.

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GPT-5 powered

AI-powered customer support

Unlike BugHerd, which focuses solely on collecting feedback, Gleap also helps you resolve issues instantly. Kai, our GPT-5-powered AI assistant, answers over 80% of customer questions in real time — cutting ticket volume and speeding up resolutions.

Micro surveys

In-app micro surveys for deeper insights

Go beyond bug reporting. With Gleap, you can run NPS, emoji ratings, star ratings, and text surveys directly inside your app or website. Collecting feedback at the right moment leads to higher engagement and more useful insights than email surveys alone.

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Built for efficiency

Why Gleap is the ultimate BugHerd alternative

Gleap works across web, mobile, and desktop — not just websites — and delivers rich bug reports with video replays, screenshots, annotations, console logs, and network data. It also includes AI-powered customer support, in-app surveys, public roadmaps, and product tours, all at a lower cost and with faster setup than BugHerd.

Testimonials

What our users say

Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.

Dylan Matthews

CTO, White Inc.

We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.

Gaylan Greenawalt

PM, Airspeed

Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.

Martin Hardman

Transaction Network Services

Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.

Mark Breuß

Founder, MARK.ONE

Gleap is the perfect tool for agencies to collect and manage feedback and issues. It makes projects go smoothly and clients love the shaking gesture to report bugs.

Théo Hudry

CEO, Minuit Agency

Gleap has transformed how we manage customer experience—one platform, less hassle, and smarter support. It's streamlined everything from feedback to automation.

Elif Kavas

DX, Tridonic

FAQ

Common questions

Does Gleap support bug reporting for mobile apps?

Yes. Gleap works seamlessly on iOS and Android. We provide SDKs for iOS, Android, ReactNative, Flutter, Cordova and Ionic Capacitor.

Can Gleap replace BugHerd entirely?

Absolutely. Gleap covers all of BugHerd’s visual feedback features and adds tools for proactive customer support, product tours, and surveys — so you can manage all feedback in one platform.

How quickly can I switch from BugHerd to Gleap?

Most teams are live in under a day, with no disruption to your workflow.

The best BugHerd alternative for visual in-app bug reporting in 2025