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The BugHerd alternative for website feedback.

Production SaaS. Real users. Real technical context.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Capture
Diagnose
Open PR
Gleap bug report with session replay, logs, and device details.
Console and network logs captured with a Gleap bug report.
Kai Code preparing a pull request from a confirmed bug.
From report to pull request
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BugHerd alternatives should do more than pin comments. BugHerd suits agency and staging reviews. Gleap is built for production website feedback and SaaS bug reporting: AI triage, session replay, console logs, mobile SDKs, AI support, and the rest of the loop.
Powering 4,500+ of the fastest-moving software teams
Built for end-users at scale
BugHerd assumes staging and a small reporter set. Gleap is built for production scale - AI routing deduplicates 50 reports into one Kai Code run, often with a PR open before manual triage would even start.
Kai Code handling production-scale user-reported bugs with AI triage.
Technical depth, not pin-and-comment
BugHerd is pin-a-comment on a staging site. Kai Code captures session replay, console logs, network requests, device + browser metadata - automatically. Reproduction without back-and-forth.
Kai Code report with session replay + logs from a production user.
Starts plan mode
Full context moves into Kai Code plan mode.
Plus AI support
Kai handles 80% of inbound - BugHerd has no support layer.
Plus roadmap
Kai PM clusters requests into a public roadmap voters follow.
Mobile SDKs
iOS, Android, RN, Flutter. BugHerd is web-only.
Features
Gleap (Kai Code)
BugHerd
Built for
Gleap (Kai Code)
Production SaaS
BugHerd
Agency dev reviews
Pricing model
Gleap (Kai Code)
$149/mo Team + usage-based AI
BugHerd
Per project / member
Pin-and-comment on web pages
Gleap (Kai Code)
Included
BugHerd
Included
Session replay
Gleap (Kai Code)
Included
BugHerd
Not included
Console + network logs
Gleap (Kai Code)
Included
BugHerd
Not included
iOS + Android + RN + Flutter SDKs
Gleap (Kai Code)
Included
BugHerd
Not included
AI triage + dedupe + severity
Gleap (Kai Code)
Kai Code
BugHerd
Not included
Kai Code plan, build, PR
Gleap (Kai Code)
Included
BugHerd
Not included
Starts plan mode
Gleap (Kai Code)
Included
BugHerd
Not included
AI support agent
Gleap (Kai Code)
Kai
BugHerd
Not included
Public roadmap + changelog
Gleap (Kai Code)
Kai PM
BugHerd
Not included
Unlimited seats
Gleap (Kai Code)
Included
BugHerd
Not included
SOC 2 Type 2 / GDPR
Gleap (Kai Code)
Included
BugHerd
Included
What you gain: Kai (AI support)
BugHerd has no support.
Production SaaS users have questions, not just bug reports. Kai resolves 80% of inbound automatically - multichannel, multilingual, 24/7. Same widget that captures bugs.
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Kai resolving inbound support in the Gleap widget.
Kai PM roadmap with revenue-weighted feature scoring.
What you gain: Kai PM (roadmap)
From feedback to shipped feature, with revenue scoring.
BugHerd collects feedback. Kai PM acts on it - clusters requests, scores by revenue impact, ships a public roadmap users follow, writes the changelog, notifies voters.
See Kai PM
“Gleap removed the budget ceiling.”
Partfox fully integrated Gleap with custom data in 10 days and now uses live chat, AI support, bug reporting, feature requests, product tours, checklists, and surveys.
Maic Fankhauser
Product Manager, Partfox
Team
$149/mo
Production-grade bug reporting + the full loop.
Kai included
Unlimited seats
Session replay + console + network logs
iOS + Android + RN + Flutter + Web + Desktop
Kai Code: plan, build, PR
Kai + Kai PM
SOC 2 Type 2 + GDPR
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Most popular
Built for production scale
Real users, real volume, real technical context.
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Switching from BugHerd
What is the best BugHerd alternative for website feedback?
For SaaS teams that need website feedback to become support context, bug reports, and shipped fixes, Gleap is the stronger BugHerd alternative. BugHerd is purpose-built for agency-client design reviews on staging environments. Gleap is built for production SaaS with real end-users at scale: AI triage, session replay, logs, mobile SDKs, and Kai Code integration.
What is the difference between BugHerd and Gleap?
BugHerd: pin-and-comment on a staging site, small known set of reporters, agency-client flow. Gleap: production app, thousands of users, AI triage at scale, technical context (session replay + logs), AI coding agent integration.
Does Gleap have pin-and-comment on web pages?
Yes - annotated screenshots with on-page coordinates. But Gleap adds the production-scale features BugHerd skips: AI triage, dedupe, session replay, full logs.
Does Gleap have mobile SDKs?
Yes - native iOS, Android, RN, Flutter. BugHerd is web-only.
How long does migration take?
Most teams live in a day. SDK install is one line. Existing BugHerd issues can be exported.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited, GDPR compliant, EU/US data residency on Enterprise.
Built for production. Built for users. Built for the team that ships.
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See Kai Code
4.6 / 5
G2 · 4,500+ dev teams