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Multichannel.

One AI agent. Every channel.

Unify chat, email, WhatsApp, Instagram, Messenger, and Telegram in one AI support platform. Kai answers on every channel at once - your team works one thread, and nothing slips.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Gleap unified inbox showing multichannel customer conversations.
From first answer to expert handoff
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Powering 4,500+ of the fastest-moving software teams
Web + mobile widget
Embed Kai in your web app or mobile app. Users get instant help without leaving their workflow. Customisable design, contextual triggers, clean handoff to human agents with full context.
Kai running in an in-app web widget resolving a conversation.
WhatsApp, Instagram, Messenger, Telegram
Connect your WhatsApp Business number, Instagram DMs, Facebook page, and Telegram channel. Kai handles support at scale on the channels your customers actually use. Rich media. Template compliance. Full context preserved.
WhatsApp, Instagram, Messenger, and email connected into Gleap.
Email + ticketing
Connect support@yourcompany.com. Kai drafts replies, manages threads, dedupes, tracks SLA per thread.
Mobile SDKs
iOS, Android, React Native, Flutter. Native widgets. Push notifications.
Auto-translates
80+ languages. Kai responds in the customer's language automatically.
WhatsApp BSP compliance
Template message policy enforced. Opt-in handling. Business verification ready.
One unified inbox
Every conversation. One place.
Every conversation from every channel lands in one inbox. Your team sees the full picture - no tab toggling, no missed messages, no context loss when a customer switches from WhatsApp to email.
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The unified Gleap inbox with conversations across widget, email, WhatsApp, and Instagram.
Channel sources feeding into one Gleap inbox.
Cross-channel context preserved
A customer who starts in WhatsApp and follows up by email gets one seamless thread.
Channel switching kills CSAT - customers re-explain, agents start over. Gleap stitches every channel into one thread. Kai sees the full history wherever the next message lands.
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“Superior features for 75,000+ users.”
Airspeed switched from UserSnap to Gleap to support multiple platforms and more than 75,000 users with a stronger feedback and support workflow.
Gaylan Greenawalt
PM, Airspeed
Every channel, native
Built in. No bolt-ons.
In-app widget
Web + iOS + Android + React Native + Flutter. Branded. Real-time.
Email
Connect support@yourcompany. Reply generation, thread dedupe, SLA tracking.
WhatsApp Business
BSP-compliant. Rich media. Template messages. Two-way AI.
Instagram DMs
Triage and respond. Story replies handled. FAQ resolution inside Instagram.
Facebook Messenger
Full Messenger support queue from first message to resolution.
Telegram
AI responses in your Telegram channel. Scaled with the full KB.
About multichannel support
What is multichannel customer support?
Handling customer conversations across multiple channels - chat, email, WhatsApp, Instagram, Messenger, Telegram - from a single unified inbox. Gleap is built around Kai, an AI agent that handles all of those channels with the same knowledge base, same tone, and same handoff rules. No channel-specific bots. No duplicated configuration.
Which companies use Gleap for multichannel support?
4,500+ teams run support on Gleap, including Microsoft, Squarespace, UNICEF, and Papa Johns - rated 4.6/5 on G2. Commonplace lets Kai resolve 50-60% of its inbound, and Partfox completed a full integration in 10 days.
Does Gleap support WhatsApp and Instagram?
Yes - first-class native integration with WhatsApp Business (BSP-compliant, rich media, template messages, opt-in handling) and Instagram DMs (triage, FAQ resolution, escalation to inbox). Facebook Messenger and Telegram are also supported natively.
How is the unified inbox different from a channel switcher?
Channel switchers route messages to their original tool - your team toggles between WhatsApp Business Manager, an email inbox, and Instagram's app. Gleap's unified inbox merges everything into one view, with one customer thread spanning every channel that customer has used. Filtering by channel, status, assignee, tag - all native.
What happens when a customer switches channels mid-conversation?
The thread stays connected. A customer who starts in WhatsApp and follows up by email gets one continuous conversation. Kai (and any human agent) sees the full history regardless of where the next message lands.
Does Kai work in languages other than English?
Yes - 80+ languages auto-detected. Kai responds in the customer's language with no extra setup or language-specific bot configuration. Per-language KB content optional.
How does this compare to Intercom's multichannel?
Intercom's multichannel inbox is the closest comparable feature, but Intercom prices per seat ($39+) and charges separately for Fin AI ($0.99/resolution). Gleap Team is $149/mo with unlimited seats, and Kai usage is billed by actual tokens and selected model. See the Intercom comparison.
Meet your customers wherever they are.
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4.6 / 5
G2 · 4,500+ teams