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Multichannel live chat.

One inbox for widget, email, WhatsApp, Instagram, Messenger, and Telegram.

Bring every customer conversation into one AI-first support inbox. Kai resolves routine questions before your team even opens them - and hands off complex cases with full context.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Gleap dashboard inbox with AI summary next to the in-app widget where users can chat, report issues, and request features.
One AI-first inbox across every channel
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Powering 4,500+ of the fastest-moving software teams
Multichannel from one inbox
Widget, email, WhatsApp, Instagram, Messenger, Telegram. A customer who starts in chat and follows up by email stays in one seamless thread.
Icons for WhatsApp, Telegram, email, Instagram, Messenger, and AI chat connected to Gleap.
Native live chat in your product
Web widget, iOS Swift, Android Kotlin, React Native, Flutter. Push notifications native on mobile. Feature parity across all SDKs.
Gleap live chat running natively in a mobile app.
6 channels out of the box
Web widget, email, WhatsApp, Instagram, Messenger, Telegram.
One customer thread
No duplicated tickets when someone switches from chat to email.
AI first, human when needed
Kai resolves routine messages and hands complex cases to the right teammate.
GDPR + SOC 2
End-to-end encryption. EU residency on Enterprise.
Operating hours that understand your team
Outside hours? Kai keeps working.
Set custom availability per team or inbox. Outside hours, Kai handles conversations or shows a friendly offline message with an expected reply time. Customers set expectations. No frustration. No churn.
See Kai
Gleap operating-hours configuration with Kai handling off-hours conversations.
Skills-based routing assigning a conversation to the right human agent.
Auto-routing that doesn't miss
The right agent, the right conversation, every time.
Route by topic, language, plan tier, keyword. Tag agents with skills (billing, technical, enterprise). Kai matches conversation intent to the right skill set. Priority routing for VIPs. Overflow routing when agents are at capacity.
See Copilot
“Superior features for 75,000+ users.”
Airspeed switched from UserSnap to Gleap to support multiple platforms and more than 75,000 users with a stronger feedback and support workflow.
Gaylan Greenawalt
PM, Airspeed
Everything in the widget
Built for products, not just websites
Web widget
Single JavaScript snippet. Fully customisable: brand colours, launcher, position. All modern browsers.
iOS + Android SDKs
Native Swift + Kotlin. Push notifications. SwiftUI / Jetpack Compose ready. CocoaPods, SPM, Gradle.
React Native + Flutter
Cross-platform SDKs with feature parity. Drop-in integration with your existing auth flow.
Macros + canned replies
Save and share canned responses across the team. Variables and signatures supported.
Multi-language
80+ languages auto-detected. Kai responds in the customer's language with no extra setup.
Post-chat surveys
CSAT + NPS triggered automatically. Correlated to agents, channels, and resolution time.
About live chat
What is Gleap live chat?
A multichannel, AI-first inbox for conversations from your web widget, mobile apps, email, WhatsApp, Instagram, Messenger, and Telegram. Kai resolves routine questions automatically, and your team steps in with the full conversation history when needed. Deploys in minutes. From $49/mo Starter.
Who uses Gleap live chat?
4,500+ teams run customer conversations through Gleap, including Microsoft, Squarespace, UNICEF, and Papa Johns - rated 4.6/5 on G2. Migration is fast: Salesforge went live in under a day.
Does Gleap's live chat work on mobile apps?
Yes. First-class native SDKs for iOS (Swift, CocoaPods + SPM), Android (Kotlin/Java, Gradle), React Native, and Flutter. Full push notifications. Feature parity with the web widget. Most live chat tools were built for websites and bolt mobile on; Gleap was built mobile-first.
How does this compare to Intercom Messenger?
Gleap is AI-first at $149/mo for unlimited seats. Intercom Messenger starts at $39/seat/month and charges separately for Fin AI ($0.99 per resolution) plus add-ons. A 10-agent Intercom team typically pays $600-1,500/mo before Fin. Different pricing models on the AI: Gleap usage is billed by actual tokens and selected model, while Fin charges per resolution. See the Intercom comparison.
What happens when Kai escalates a chat to a human?
Kai detects escalation by sentiment, rule, or explicit customer request. Routes to the right agent using skills, plan tier, language, or round-robin. Passes full transcript, one-paragraph summary, customer profile, and a draft reply via Kai Copilot. The customer stays in the same thread - handoff is invisible.
Can Kai handle chat without human agents?
Yes - many indie founders and small teams run Kai-only at first. Kai resolves ~80% of tickets autonomously. The remaining 20% can be captured for next-shift follow-up with expected reply times, or routed to a future on-call agent when you have one.
Is the widget customisable?
Yes. Brand colours, launcher icon, position, copy - all configurable. Custom CSS supported. White-label on Team and Enterprise (Gleap branding removed). Multi-widget per workspace for multi-brand teams.
Unify every live chat channel in one AI-first inbox.
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4.6 / 5
G2 · 4,500+ teams