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Live chat for websites and apps.

Answered inside your product. The Gleap widget puts a conversation next to the screen your customer is on. Kai answers from your help center, your team takes over in the inbox with the context attached.

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KaiOur bot will reply instantly
Kai
Hey 👋! I'm here to assist you. How can I help you?
a few seconds ago
How do I invite a teammate?
Kai
Thinking…
AIjust nowWas this helpful?
Can a teammate help me?
Kai
I'll bring in the team.
LukasLukas
Hi, I'm Lukas. Happy to help!
just now
Write a reply…
Install the widget on your site or app in one afternoon.
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Trusted by 4,500+ teams
Help where the question happens. The widget lives inside your web and mobile apps. Every conversation lands in the Gleap inbox with the customer, the page and the session attached.
Chat message
Kai answers
Investigate
Fix with Kai Code
Gleap team memberGleap team memberGleap team memberReview & ship
Customer follow-up
One widget, every platformYour team takes overSet reply times

One widget, every platform.

JavaScript SDK for websites and web apps. Native SDKs for iOS, Android, React Native and Flutter. One conversation history per customer, across devices.

HiHow can we help you today?
Ask me anything…
Report an issueRequest a feature
Meet your new storefrontA fresh look for your next big idea.
›
Home Messages News Roadmap Help
Kai · Answer and hand off

Your team takes over in the inbox.

Kai answers first. When a customer asks for a person, the chat lands with your team as a card in the ticket. One click claims it, the thread stays.

Kai transferred ticket to Human.
Handed to the team
Waiting for a teammate.
Lukas Boehler took over.
Assign to me
Conversation and context stay together.

Reply times customers can see.

Show customers when your team will reply. Outside office hours, display when you will be back. Kai keeps answering around the clock.

Show online statusTell visitors whether your team is online and when you usually reply.
Mon 09:0018:00 Tue 09:0018:00 Wed 09:0018:00 Thu 09:0018:00 Fri 09:0016:00 Sat Closed Sun Closed
Reply timeShown in the widget during office hours.
We typically reply in a few minutes
Out of officeShown while you are out of office.
We are back Monday at 9:00

More than a chat window.

What the widget carries.
13:24:30 Feedback received
13:24:03 cart.items undefined
13:24:02 500 POST /api/orders
13:23:54 pageView
13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.
A chat can become a bug report with screenshot, session replay, console and network logs.
Help center
Ask me anything...
Get started

Set up your workspace, install the SDK, and get your team working in Gleap.

Let AI answer for you

Set up Kai, the AI agent that answers your customers, what it can answer, how it sounds, when it hands over, and how to correct it.

Build custom AI agents

Agents that do work, not just answer questions, give them instructions, connect them to your systems, and decide what starts them.

Teach your AI

Everything Kai and your agents can read, articles, your website, documents, code, and how to keep it accurate.

Let customers reach you

The messenger in your product, your support inbox by email, and WhatsApp, Instagram, Facebook, Telegram and Slack.

Work the inbox

Where conversations land, organising them, answering faster, and measuring how it's going.

Automate the routine

Workflows that greet, route, collect and follow up, so your team only handles what needs a person.

Home Messages News Roadmap Help
Customers search your articles before they ask. Kai answers from the same content.
Feature request
23
Working hours per teammate
Planned · Luca subscribed
A request in chat is matched to the existing feature request and the customer is subscribed to updates.
Customer questionWhy aren't survey alerts arriving?
KaiChecking the docs
Kai ResolveReady
Context carried over
ConversationSession logs
Reading the code

Survey alerts skip visitors without an email.

Hard questions get a second level.

Escalation to Kai Resolve.
When Kai cannot answer in the chat, Kai Resolve investigates the session, the logs and your code and answers with evidence. What it cannot settle reaches your team with a verdict.
Meet Kai Resolve

Every other channel, same inbox.

Email, WhatsApp, Slack and social messaging.
Chat is one of seven channels. Email, WhatsApp, Slack, Instagram, Messenger and Telegram land in the same inbox, with the same assignment rules and the same Kai.
See the support platform
  • Widget
  • Email
  • WhatsApp
  • Slack
  • Instagram
  • Messenger
  • Telegram
“If they want AI chatbot functionality combined with a knowledge base and ticketing system, all integrated, then Gleap is for them.”
Peter Müller, System Engineer & Head of Support, Lywand. Results reflect Lywand's rollout of the widget on every page.
50%
Lywand's customer inquiries resolved by AI chat
Read Lywand's story
About live chat
What is live chat for websites and apps?
Live chat for websites and apps is a conversation widget inside your product where customers ask a question on the screen they are using and get an answer from an AI agent or a teammate. In Gleap the widget runs on websites through the JavaScript SDK and in iOS, Android, React Native and Flutter apps, and every chat lands in the inbox with the customer, the page and the session attached.
Does Gleap live chat work in mobile apps?
Yes. Gleap provides SDKs for iOS, Android, React Native and Flutter next to the JavaScript SDK. The same widget, help center and bug reporting run in the app, and the customer's conversation history follows them across web and mobile.
Who answers the chat, Kai or my team?
Both. Kai answers first from your help center and connected sources, labels its answers as AI and asks whether the answer helped. When a customer asks for a person or Kai cannot answer, the chat is handed to your team as a card in the ticket, and a teammate replies from the inbox under their own name.
What happens outside our office hours?
The widget shows your reply-time line during office hours and an out-of-office message outside them, both set per project or team. Kai keeps answering around the clock; questions that need a person wait in the inbox for the next teammate.
Can we open the chat from our own button?
Yes. The SDK can open the widget, start a conversation, open the conversation history or a specific conversation, and start a published workflow. Connect any of these to an existing help button or product action.
Does the chat know who the customer is?
When you identify the user through the SDK, the ticket shows their name, email, plan and any custom attributes you send. Session replay, console and network logs are captured for bug reports. The chat does not read your application database on its own.
Can a chat become a bug report or a feature request?
Yes. A chat can turn into a bug report with screenshot, replay and logs, and a feature request in chat is linked to the existing feature request with the customer subscribed to updates. Confirmed bugs can go on to Kai Resolve and Kai Code.
How is Gleap live chat different from Intercom or Zendesk chat?
Intercom and Zendesk chat connect to their inbox; Gleap connects the chat to your product. Tickets carry session replay and logs, Kai Resolve can read your code to answer technical questions, and confirmed bugs become pull requests. Seats are unlimited on Team and above. Compare Gleap vs Intercom and Gleap vs Zendesk.
Is the widget included in every plan?
Yes. Live chat and Kai are in every plan, starting at $49 per month for one seat. Team ($149 per month, billed annually) adds unlimited seats, session replay, console logs and the knowledge base. AI usage is billed by tokens. See pricing.
Is the chat data secure?
Gleap is SOC 2 Type II audited and GDPR compliant, hosted in the EU. What the widget captures (replay, logs, custom data) is configured per project and documented in the trust center.
Can we manage email and messaging channels alongside chat?
Yes. Chat is one of seven channels in the Gleap support platform. Email, WhatsApp, Slack, Instagram, Messenger and Telegram share the inbox, the assignment rules and Kai.
How does a chat turn into a shipped fix?
A chat that reveals a bug becomes a ticket with evidence, Kai Resolve investigates it, Kai Code opens a pull request, your engineers merge, and the customer hears back in the chat. That loop is close the loop, Gleap's take on self-driving development.
Live chat that answers. Inside your product.
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4.6/5
on G2