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The HubSpot alternative

built for product teams, not sales orgs.

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Gleap unifying customer conversations, feedback, and automation as a HubSpot alternative.
Trusted by 4,500+ companies
HubSpot bundles CRM you don't need
Contact records, deal pipelines, marketing automation, lifecycle stages - powerful for sales, overhead for product. Gleap is purpose-built for product support: no CRM backbone you don't use, no per-seat tax on growth, and a one-click HubSpot importer to bring existing support data across quickly.
Gleap flat $149/mo vs HubSpot per-seat Professional pricing.
HubSpot Service Hub has no bug reporting
User reports a bug? You get a ticket. No session replay. No console logs. No network data. Someone manually gathers context and translates it for engineering. Gleap routes confirmed bugs into Kai Code with the full context attached.
A Gleap bug report with session replay attached, flowing into Kai Code.
Token-based AI usage
Breeze AI is locked to Professional ($90/seat). Kai usage is billed by actual tokens and selected model.
Bug reports → PRs
Confirmed bugs move through Kai Code plan mode, build mode, and pull requests.
Feature requests → roadmap
Kai PM clusters and scores by revenue weight. HubSpot has no equivalent.
Native mobile SDKs
iOS, Android, React Native, Flutter - first-class. HubSpot has none.
Features
Gleap
HubSpot Service Hub Pro
Pricing model
How you actually get billed
Gleap
$149/mo Team
HubSpot Service Hub Pro
$90/seat/mo
Price at 10 agents
Gleap
$149/mo
HubSpot Service Hub Pro
$900/mo
Price at 25 agents
Gleap
$149/mo
HubSpot Service Hub Pro
$2,250/mo
AI support agent
Gleap
Kai, token-based usage
HubSpot Service Hub Pro
Breeze AI, Pro+
Live chat + email + inbox
Gleap
Included
HubSpot Service Hub Pro
Included
Automated workflows
Gleap
Included
HubSpot Service Hub Pro
Pro+
Knowledge base
Gleap
Included
HubSpot Service Hub Pro
Pro+
1-click HubSpot importer
Move contacts, conversations, and knowledge base articles into Gleap
Gleap
Built in
HubSpot Service Hub Pro
N/A
Copilot for human agents
Gleap
Included
HubSpot Service Hub Pro
Pro+
Product tours + checklists
Gleap
Included
HubSpot Service Hub Pro
Not included
In-app bug reporting + session replay
Gleap
Kai Code
HubSpot Service Hub Pro
Not included
Console + network logs
Gleap
Kai Code
HubSpot Service Hub Pro
Not included
Kai Code plan, build, PR
Gleap
Kai Code
HubSpot Service Hub Pro
Not included
Public roadmap + voting board
Gleap
Kai PM
HubSpot Service Hub Pro
Not included
Changelog + voter notifications
Gleap
Kai PM
HubSpot Service Hub Pro
Not included
Native iOS / Android / RN / Flutter SDKs
Gleap
Included
HubSpot Service Hub Pro
Not included
CRM built-in
Gleap
Integrations
HubSpot Service Hub Pro
Included
SOC 2 Type 2 / GDPR
Gleap
Included
HubSpot Service Hub Pro
Included
What you gain: Kai Code
The development feedback loop HubSpot doesn't have.
Every bug report through Gleap includes session replay, console and network logs, device data, environment, and customer impact. When Kai Resolve confirms the issue, Kai Code starts plan mode with that context attached, moves into build mode, and opens a pull request.
See Kai Code
A Kai Code bug report with session replay, console logs, and auto-Kai Code run.
Kai PM roadmap board with clustered feature requests scored by revenue weight.
What you gain: Kai PM
Product intelligence HubSpot Service Hub doesn't aggregate.
HubSpot's inbox sees the feature requests and then forgets them. Kai PM collects from every channel, clusters duplicates with AI, scores by revenue impact, surfaces a prioritised backlog. Public voting board. Changelog with personalised notifications. Linear/Jira sync.
See Kai PM
Why product teams left HubSpot for Gleap
“A win-win.”
Switching from Intercom to Gleap gave White Inc. stronger functionality at a fraction of the cost and elevated its feedback and support experience.
Dylan Matthews
CTO, White Inc.
“Projects go smoothly.”
Minuit Agency uses Gleap to collect and manage feedback and issues, with clients loving the shake gesture for reporting bugs.
Théo Hudry
CEO, Minuit Agency
“One platform, less hassle, and smarter support.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
Elif Kavas
DX, Tridonic
Team
$149/mo
What HubSpot Service Hub charges $900/mo for at 10 seats.
Kai included
Unlimited seats
1-click HubSpot importer
Kai Code (bug reports → PRs)
Kai PM (roadmap + changelog)
Product tours + checklists
Native iOS / Android / RN / Flutter SDKs
SOC 2 Type 2 + GDPR
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Most popular
Annual savings
Save about $9.4k/yr vs HubSpot Pro at 10 seats.
Talk to sales
Switching from HubSpot
What is the best HubSpot Service Hub alternative?
For product teams, Gleap. HubSpot is excellent if you're sales-led and already in their CRM ecosystem. If you're product-led and what you actually need is AI support, bug reporting, and a roadmap, Gleap covers all three at $149/mo Team - unlimited seats.
Is HubSpot too expensive for small business?
Often, yes. Service Hub Professional is $90/seat/mo. A 10-person team pays $900/mo before AI add-ons. Gleap Team is $149/mo with unlimited seats and Kai included; Pro adds Kai PM, Kai Code, and Kai Resolve; AI usage is billed by actual tokens and selected model. At 10 seats that's $9,400/yr saved before AI usage.
Does Gleap integrate with HubSpot CRM?
Yes. Native HubSpot integration - sync contacts, deals, and lifecycle data. Many teams keep HubSpot for CRM and switch to Gleap for support - best of both.
What does Gleap give me that HubSpot doesn't?
Bug reporting with session replay (Kai Code), public roadmap with voting board and changelog (Kai PM), native mobile SDKs (iOS, Android, RN, Flutter), product tours + checklists. None of those exist in Service Hub at any tier.
Can I migrate from HubSpot in one click?
Yes. Gleap's one-click HubSpot importer brings contacts, conversations, and knowledge base articles into Gleap. Teams can keep HubSpot as their CRM if they want, while moving support, AI answers, bug reporting, and product feedback into Gleap.
How long does migration from HubSpot take?
Most teams live in a day. The one-click HubSpot importer moves contacts, conversations, and knowledge base articles; SDK install is one line; guided setup takes about 30 minutes.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited, GDPR compliant, EU/US data residency on Enterprise.
Run support like a product team.
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4.6 / 5
G2 · 4,500+ teams