If you’re tired of the high costs and complexity of HubSpot, Gleap offers a modern, lightweight alternative that combines Kai (AI bot), Visual bug reporting, live chat, public roadmaps, and more — all in one platform. Get the tools you actually need without paying for bloated features you’ll never use.
Trusted by 4500+ high-growth global companies:
HubSpot is a powerful CRM — but its Service Hub is an afterthought bolted onto a sales and marketing machine. You'll pay $90+/seat/month just for basic automation, plus mandatory onboarding fees. Gleap gives you AI-powered support, visual bug reporting, and a complete product feedback loop — purpose-built for product teams, at a fraction of the cost.
HubSpot Service Hub starts at $90/seat/month for Professional, plus a mandatory $1,500 onboarding fee. Gleap includes unlimited seats — invite your whole team without watching costs multiply with every hire.
HubSpot's Service Hub is one piece of a massive CRM platform built around sales and marketing. Gleap is built from the ground up for customer support and product feedback — with live chat, AI resolution, bug reporting, and roadmaps that work together out of the box.
HubSpot tracks tickets. Gleap captures annotated screenshots, screen recordings, console logs, and device metadata with every report — plus a public roadmap that turns customer feedback into shipped features. No add-ons required.
GPT-5 powered
Meet Kai, our advanced AI assistant that resolves over 80% of customer questions instantly. From answering FAQs to handling workflows and account-specific requests, Kai delivers real-time support that’s faster, more affordable, and easier to manage than HubSpot’s service tools.
Visual feedback
Support tickets often lack context. Gleap solves this with annotated screenshots, video replays, and on-screen drawing tools so customers can show exactly what’s wrong. This makes problem-solving quicker, clearer, and more collaborative than HubSpot’s standard ticket forms.
Micro surveys
Run in-app surveys — including NPS, emoji ratings, star ratings, and open-text responses — directly inside your product. Gleap’s survey tools have significantly higher engagement than traditional HubSpot survey emails, helping you capture feedback in the moment.
HubSpot’s all-in-one ecosystem is powerful, but often expensive and overloaded with tools smaller teams don’t need. Gleap gives you only what’s essential for exceptional customer support, at a fraction of the cost.
Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.
We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.
Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.
Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.
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