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The AI knowledge base for your product.

Written once, answered everywhere. Gleap's knowledge base is the help center your customers search and the knowledge Kai answers from. Publish an article once and it is live on your help center, inside the widget and in Kai's answers, with the source cited.

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Trusted by 4,500+ teams worldwide
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Find answers to your questions

Get started

Set up your workspace, install the SDK, and get your team working in Gleap.

Let AI answer for you

Set up Kai, the AI agent that answers your customers: what it can answer, how it sounds, when it hands over, and how to correct it.

Build custom AI agents

Agents that do work, not just answer questions: give them instructions, connect them to your systems, and decide what starts them.

Teach your AI

Everything Kai and your agents can read: articles, your website, documents, code, and how to keep it accurate.

Let customers reach you

The messenger in your product, your support inbox by email, and WhatsApp, Instagram, Facebook, Telegram and Slack.

Work the inbox

Where conversations land: organising them, answering faster, and measuring how it's going.

Import your articles or write the first one, then ask Kai a question.
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Trusted by 4,500+ teams
One knowledge base. Help center, widget and Kai. Articles you publish reach the help center, the widget and Kai. Solved tickets come back as article updates for your review.
Customer question
Kai answers
Gleap team memberGleap team memberGleap team memberTeam solves the ticket
Kai proposes an update
Gleap team memberGleap team memberGleap team memberReview & publish
Knowledge current
Write it oncePublish everywhereKeep it current
Help center · Article editor

Write it once.

A block editor for articles with headings, images, code and embeds. Collections, tags, an author and a status per article. Version history keeps earlier work.

‹ Edit article
Export your data
Download your data as CSV.
Steps
  1. 1.Open Settings › Data export.
  2. 2.Choose a date range.
  3. 3.Click Export. The CSV arrives by email.
Your export is ready

The CSV includes every record in your selected date range.

You can open it in Excel or import it into another workspace.

Widget · Help center

Published where customers look.

Your help center on gleap.help or your own domain, the same articles inside the widget, and Kai citing them in chat, email and the help center search.

Help center
Ask me anything...
Get started

Set up your workspace, install the SDK, and get your team working in Gleap.

Let AI answer for you

Set up Kai, the AI agent that answers your customers, what it can answer, how it sounds, when it hands over, and how to correct it.

Build custom AI agents

Agents that do work, not just answer questions, give them instructions, connect them to your systems, and decide what starts them.

Teach your AI

Everything Kai and your agents can read, articles, your website, documents, code, and how to keep it accurate.

Let customers reach you

The messenger in your product, your support inbox by email, and WhatsApp, Instagram, Facebook, Telegram and Slack.

Work the inbox

Where conversations land, organising them, answering faster, and measuring how it's going.

Automate the routine

Workflows that greet, route, collect and follow up, so your team only handles what needs a person.

Home Messages News Roadmap Help
Kai · Content suggestions

Solved tickets become updates.

About a day after a teammate closes a ticket, Kai checks whether the answer is missing from your articles and proposes the update with its evidence. You approve, edit or dismiss.

Suggested article updateExport your data
−CSV exports require Pro.
+CSV exports on every plan.
From resolved ticket #4123
Dismiss Approve update

Built for maintenance.

Staged changes, languages, and the searches that found nothing.
Unpublished changes
Publish changes Discard draft
Your live article stays unchanged.
Saved · draft
Edits to a published article autosave into a draft. The live version serves until you publish.
Language
English
English
Deutsch
Français
Español
Set the languages your help center supports. Translate an article with one action, review, publish.
Article views
12,480+18%
Top search
export
Searches without results
  • sso login14
  • cancel subscription9
  • api key rotation6
Article views, top searches and searches without results tell you what to write next.

Kai answers from it.

Published articles are Kai's first source.
Kai reads your published articles and cites them in its answers. Add snippets, websites, files and Notion pages for the rest.
Meet Kai
Kai answers from
  • Help articles42 published
  • Snippets118
  • Websitesdocs.acme.com
  • Files3 PDFs
  • NotionNot connected
Import your articles
Choose your source
Intercom
Zendesk
HubSpot
Help Scout
Freshdesk
CSV

Bring your existing articles.

Intercom, Zendesk, HubSpot, Help Scout, Freshdesk or CSV.
Import collections and articles from Intercom, Zendesk, HubSpot, Help Scout or Freshdesk. Or upload a CSV and map titles, content and collections.
Bring your articles
CRS logo
“We have way more time doing what we actually need to do.”
Patrick Lund, Web Developer at CRS, on moving the team's help center to Gleap.
100+
Help center collections created by CRS
Read the CRS story
About the AI knowledge base
What is an AI knowledge base?
An AI knowledge base is a help center whose articles are also the source an AI agent answers from. In Gleap, the same published article serves customers on the help center, inside the widget, and in Kai's answers, where the article is cited as a source. The team writes once and maintains one set of articles.
What is knowledge base software?
Knowledge base software lets a team write, organize, publish and maintain the information customers need. Gleap provides the authoring workspace (articles, collections, drafts, languages, version history) and the hosted help center customers search, next to the support inbox and the AI agent that uses the same content.
How does Kai use the help center?
Published help articles are a knowledge source Kai reads automatically. When Kai answers a customer in chat, email or the help center search, it cites the articles it used. You can add snippets, websites, files, videos and Notion pages as further sources. See how Kai answers customer questions.
Can Kai answer directly in the help center search?
Yes. The help center settings include a Kai answers option that lets Kai answer questions directly in the help center search, with the source articles listed under the answer. The AI chatbar at the bottom of the help center is configured separately in the widget settings.
How does the knowledge base stay up to date?
With content suggestions turned on, Kai analyzes a conversation about 24 hours after a teammate closes it and proposes the snippet or help article update that was missing, with the ticket it came from and why it suggests it. In Review mode every suggestion waits for approval. The Autopilot setting applies only high-confidence snippet changes on its own, and you can switch it off.
Can I edit a published article without changing the live version?
Yes. Edits to a published article autosave into a staged draft while the live version keeps serving customers and Kai. Publish changes when you are ready, or discard the draft. Version history keeps earlier versions and conflict backups.
Do the articles show up inside my app?
Yes. Enable the help center in the Gleap widget and customers browse collections, search and read articles without leaving your product. Kai can link an article in a chat reply as well. See live chat for apps and websites.
Can we use our own domain and branding?
Yes. Configure logo, favicon, header colors, a top link and footer links. Serve the help center from your own domain with SSL; a custom help center domain is included from the Team plan. See pricing.
Does the knowledge base support multiple languages?
Yes. Configure the languages your help center supports and keep a version of each article per language. The editor translates an article with AI into the missing languages and marks which ones are complete. Review each translation before publishing.
Can I import articles from Intercom or another tool?
Yes. Gleap imports help center collections and articles from Intercom, Zendesk, HubSpot, Help Scout and Freshdesk. You can also import a CSV by mapping titles, descriptions, HTML content and collections. For a full migration comparison see the Intercom alternative page.
What reporting does the knowledge base include?
The article report shows article views over time, top searches, searches without results and the most viewed articles. Searches without results are the shortest list of what to write next.
Can we keep some articles out of the AI or make them private?
Yes. Tag an article internal to keep it out of customer-facing AI agents. Audience filters restrict who sees an article, and the help center can be password protected. Public pages can be hidden from search engines in the SEO settings.
Which plan includes the knowledge base?
The knowledge base and custom help center domain are included from the Team plan. Kai is available on all plans, with AI usage billed separately by tokens and model. See pricing.
How does the knowledge base fit into AI-native customer support?
It is the knowledge layer: Kai answers from it, Kai Copilot suggests articles to link, solved tickets flow back as updates. The support platform keeps conversations, articles and agents in one workspace; the bigger picture is on self-driving development.
One knowledge base. Answered by Kai, maintained with you.
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See pricing
4.6/5
on G2