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AI powered knowledge base software.

Every answer grounded in your product knowledge.

Create a help center for customers and a trusted knowledge source for Kai. Write an article once and it answers customers around the clock - accurate, cited, and grounded in your docs.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Gleap knowledge base help center with article preview.
From first answer to expert handoff
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A knowledge base program for humans and AI agents. Gleap hosts your customer help center and turns it into the trusted source Kai uses for AI support. Articles, imports, website crawls, files, Notion pages, videos, and code context can all feed answers with citations and clear handoff paths.
Powering 4,500+ of the fastest-moving software teams
Notion-style editor
Write articles as fast as you think. Slash-command interface. Rich text, callouts, images, videos, code blocks, tables. Internal linking. Drafts. Version history. Article templates.
Knowledge base collections managed inside Gleap.
Public help center on your domain
Fully hosted by Gleap. Custom domain. Custom branding. Featured articles. Category navigation. Full-text search. SEO-ready for organic traffic.
A branded public help center hosted on a custom subdomain.
In-app contextual articles
Surface articles based on which page the user is on - inside the widget.
Multilingual
Author in multiple languages or auto-translate. 80+ supported.
Deflection analytics
Most searched queries, searches with no result, articles that deflect tickets.
Imports from Intercom, Zendesk, Freshdesk
One-click migration. Your existing articles live on day one.
Kai learns from everything you have
Not just your help center.
Help center articles. Website crawl. PDFs. Notion. YouTube playlists frame-by-frame. Git repositories. Chrome Recorder turns a screen recording into a draft article.
See Kai
A list of content sources Kai indexes: help center, website crawl, PDFs, Notion, YouTube, Git, Chrome recorder.
Kai semantic-matching a user question to the right help-center article with citations.
Semantic search - not keyword match
Kai bridges how users ask and how your team writes.
A user who asks "how do I cancel?" gets the article titled "Managing your subscription and billing." A user who asks "why is my export broken?" gets the troubleshooting guide for data exports. Synthesised answers drawn from multiple articles. Confidence scoring. Citations in every reply.
See workflows
“Superior features for 75,000+ users.”
Airspeed switched from UserSnap to Gleap to support multiple platforms and more than 75,000 users with a stronger feedback and support workflow.
Gaylan Greenawalt
PM, Airspeed
What every article gets
One investment, every agent reads it
Cited by Kai
Tier-1 deflection in seconds, with source links in every answer.
Used by Kai Resolve
Investigation context for tier-2 - alongside code and ticket history.
Cross-checked by Kai Code
When proposing fixes, Kai Code reads the KB for product-specific context.
Used by Kai PM
Source of truth when generating release notes and changelog entries.
Available to Custom Agents
Pull KB content into any workflow as a tool.
SEO surface
Public help center indexed by Google. Organic traffic that didn't exist before.
About the knowledge base
What is AI powered knowledge base software?
AI powered knowledge base software hosts structured help content and makes it usable by customers, support agents, and AI assistants. Gleap's knowledge base is the shared foundation every Gleap agent reads from - Kai, Kai Resolve, Kai Code, Kai PM, and Kai Custom Agents. Each article can reduce support tickets and improve AI resolution quality.
Which teams use Gleap's knowledge base?
4,500+ teams run support on Gleap, including Microsoft, Squarespace, UNICEF, and Airspeed (75,000+ users) - rated 4.6/5 on G2. At Commonplace, Kai already handles 50-60% of inbound support.
Can AI read my knowledge base to answer questions?
Yes - Kai uses semantic search across all published articles, not keyword match. Synthesised answers are drawn from multiple articles when needed. Confidence scoring and citations help customers understand where an answer came from.
What content sources does Kai read besides articles?
Website crawl, uploaded PDFs, Notion workspaces (respects permissions), YouTube playlists (frame-by-frame, not just transcripts), Q&A pairs, custom API endpoints, and Git repositories. Chrome Recorder turns screen recordings into draft articles in seconds.
Can I import from Intercom, Zendesk, or Freshdesk?
Yes. One-click importer brings articles, categories, and structure across in minutes. Your existing help center is live on day one. See the Intercom comparison or Zendesk comparison.
Can I host the help center on my own domain?
Yes - `help.yourcompany.com` connection takes minutes. Custom branding (logo, colours, fonts). Featured articles, category navigation, full-text search. SEO-ready: every article indexed by Google.
Is this a knowledge base program or a help center?
Both. Gleap gives you a customer-facing help center, an internal knowledge source for AI support, imports from existing tools, multilingual content, analytics, and the workflows to keep articles useful over time.
Is the KB multilingual?
Yes. Author in multiple languages directly, or auto-translate. Kai responds in the customer's detected language using the right article variant.
Build a knowledge base that scales with your product.
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4.6 / 5
G2 · 4,500+ teams