Pricing

Choose the perfect pricing plan to suit your needs

How we calculate price

Our price gets calculated based on the base subscription fee and the usage of AI tokens as well as people reached.

People reached means you only pay for the value you get from Gleap. The 'people reached' is calculated based on the individual users who contact you (through Gleap) or got contacted by you (through outbound messages, surveys, email, ...) within a billing period.

Viewing content like the widget, roadmap portal or help center DOES NOT count towards the people reached limit.

Additional unit pricing

Every plan includes 1,000 people reached by default.

+5$ / month for every additional 1,000 people reached.

+0.06$ /month for every 1,000 AI tokens used.

Why are we pricing like this?

We're committed to delivering exceptional services that can keep up with your growth. To achieve this, we've designed a pricing model that enables us to scale our infrastructure dynamically with your demand. Every time someone loads our widget, an event is tracked in the background, or a message is sent, it generates traffic on our servers and database. But don't worry, our pricing plan empowers us to handle any amount of traffic you throw our way. Let's fuel your growth together!

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Monthly

Annually

Save 20%

Hobby

from$24/mo

from$30/mo

How we calculate price
Start 14-day free trial
Kai, AI bot
NEW
1 team member
1 month data retention
Unlimited bug reports
Unlimited projects
Direct user communication
Feature request board
Live chat
NEW

Enterprise

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How we calculate price
Contact us
Kai, AI bot
NEW
Unlimited team members
Custom data retention
Everything in Team +
High priority support
Custom MAU plan
99.9 % SLA
VAT may be applied to all prices.

Over 1300 teams worldwide rely on Gleap

“Gleap is the perfect tool for agencies to collect and manage feedback and issues. It makes projects go smoothly and clients love the shaking gesture to report bugs.”

Théo Hudry
CEO, Minuit Agency

“Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.”

Martin Hardman
Transaction Network Services

“Gleap is the perfect tool for agencies to collect and manage feedback and issues. It makes projects go smoothly and clients love the shaking gesture to report bugs.”

Mark Breuß
Founder, MARK.ONE

Frequently asked questions

How we calculate price

Our price gets calculated based on the base subscription fee and the usage of AI tokens as well as people reached.

People reached means you only pay for the value you get from Gleap. The 'people reached' is calculated based on the individual users who contact you (through Gleap) or got contacted by you (through outbound messages, surveys, email, ...) within a billing period. You really only pay when some value for you was created.

Viewing content like the widget, roadmap portal or help center DOES NOT count towards the people reached limit.

Every plan includes 1,000 people reached by default. +5$/month for every additional 1,000 people reached.

+0.06$/month for every 1,000 AI tokens used.

What happens when my subscription expires?

You’ll still be able to log into your account. However, you won’t have access to any feedback data until you re-subscribe.

What are monthly active users?

Every unique user that visits your app or websites counts towards the MAU limit. The important part is that every unique user is counted only once per month. So if the user comes back, they will still count as the same user for the current billing period.

Can we pay by invoice?

Yes, if you go with our yearly subscription and your desired invoice is over $ 2000. Just let us know and we’ll move you to payment by invoice.