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The Zendesk alternative for product teams

AI support, bug tracking, and roadmap without per-seat drag.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Answer
Handoff
Learn
Kai answering a customer conversation in the Gleap Inbox.
A support handoff with full ticket context preserved.
Knowledge base and inbox insights improving future answers.
From first answer to expert handoff
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Powering 4,500+ of the fastest-moving software teams
A Zendesk alternative should fit how SaaS teams work. If you are comparing Zendesk alternatives, the gap is usually not ticketing alone. Product-led teams need AI support, a knowledge base, in-app bug reporting, product feedback software, roadmap updates, and changelogs connected to the same customer timeline. Gleap's one-click Zendesk importer brings contacts, conversation history, and help center articles across quickly so migration does not become a project.
Zendesk charges per seat
$55+/agent/mo. At 10 seats that's $550. Gleap is $149/mo. Unlimited.
Gleap flat $149/mo unlimited seats vs Zendesk per-agent scaling.
Zendesk stops at the ticket
No session replay, no AI coding agent, no voting board. When a Zendesk ticket closes, the info dies. While your agents close tickets, Kai Code and Kai PM carry the signal into PRs and shipped features.
A Gleap bug report flowing from Kai Resolve into Kai Code and a pull request.
Token-based AI usage
Zendesk AI is priced separately. Kai usage is billed by actual tokens and selected model.
Bug reports → PRs
Session replays, console logs, Kai Code plan mode ready.
Feature requests → roadmap
Kai PM clusters every 'I wish you had X' and scores by revenue weight.
SOC 2 + GDPR
Same compliance posture. EU residency on Enterprise.
Features
Gleap
Zendesk Suite Pro
Pricing model
How you actually get billed
Gleap
$149/mo Team
Zendesk Suite Pro
$55+/agent/mo
Price at 10 agents
Gleap
$149/mo
Zendesk Suite Pro
$550+/mo
Price at 25 agents
Gleap
$149/mo
Zendesk Suite Pro
$1,375+/mo
AI support agent
Gleap
Kai, token-based usage
Zendesk Suite Pro
Add-on
Live chat + multichannel inbox
Gleap
Included
Zendesk Suite Pro
Included
Knowledge base / help center
Gleap
Included
Zendesk Suite Pro
Included
1-click Zendesk importer
Move contacts, conversations, and help center articles into Gleap
Gleap
Built in
Zendesk Suite Pro
N/A
Copilot for human agents
Gleap
Included
Zendesk Suite Pro
Included
Product tours & onboarding
Gleap
Included
Zendesk Suite Pro
Limited
Checklists / in-app flows
Gleap
Included
Zendesk Suite Pro
Not included
In-app bug reporting + session replay
Gleap
Kai Code
Zendesk Suite Pro
Not included
Console + network logs on reports
Gleap
Kai Code
Zendesk Suite Pro
Not included
Kai Code plan, build, PR
Gleap
Kai Code
Zendesk Suite Pro
Not included
Public roadmap + voting board
Gleap
Kai PM
Zendesk Suite Pro
Not included
Changelog + voter notifications
Gleap
Kai PM
Zendesk Suite Pro
Not included
Mobile SDKs (iOS, Android, RN, Flutter)
Gleap
Included
Zendesk Suite Pro
Limited
SOC 2 Type 2 / GDPR
Gleap
Included
Zendesk Suite Pro
Included
What you gain: Kai Code
The bug reporting Zendesk doesn't ship - like a top 1% engineer on every escalation.
When a user reports a bug through Gleap, Kai Resolve investigates with replay, logs, network requests, device data, tools, and source context. Confirmed bugs move into Kai Code plan mode, build mode, and a pull request. Zendesk stops at the conversation; Gleap carries the work into the codebase.
See Kai Code
A Kai Code bug report with session replay flowing to a Kai Code run.
Kai PM roadmap board with revenue-weighted feature prioritization.
What you gain: Kai PM
Product management on real user signal - not closed tickets.
Kai PM collects feature requests from support conversations, in-app widgets, your public board. AI clusters duplicates. Scores by revenue impact. Surfaces what to build next. Public roadmap your users vote on. Changelog that notifies voters when you ship. Zendesk has no equivalent.
See Kai PM
Why product teams made the move
“One platform, less hassle, and smarter support.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
Elif Kavas
DX, Tridonic
“Superior features for 75,000+ users.”
Airspeed switched from UserSnap to Gleap to support multiple platforms and more than 75,000 users with a stronger feedback and support workflow.
Gaylan Greenawalt
PM, Airspeed
“Essential to our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
Team
$149/mo
What Zendesk charges $550-$1,375/mo for - and more.
Kai included
AI usage billed by actual tokens + selected model
Unlimited seats
1-click Zendesk importer
Kai Code (bug reports → PRs)
Kai PM (roadmap + changelog)
SOC 2 Type 2 + GDPR
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Most popular
Annual savings
Save $5.2k+/yr vs Zendesk Suite Pro at 10 seats.
Talk to sales
Switching from Zendesk
What is cheaper than Zendesk?
Gleap is. Zendesk Suite Professional starts at $55/agent/mo, so 10 agents = $550/mo, 25 agents = $1,375/mo - before AI add-ons. Gleap Team is $149/mo with unlimited seats and Kai included; Pro adds Kai PM, Kai Code, and Kai Resolve. AI usage is billed by actual tokens and selected model. At 10 seats, Gleap saves you ~$5,200/year before counting Zendesk AI.
What is the best Zendesk alternative for SaaS teams?
Gleap is the best Zendesk alternative for SaaS and mobile teams: it combines support, AI, help center, in-app bug reporting, product feedback, public roadmap, and changelog workflows in one platform - $149/mo with unlimited seats instead of $55+ per agent. Zendesk remains strong for large enterprise service desks with complex support operations.
Why do product teams switch from Zendesk?
Zendesk is built for enterprise support operations. Product-led teams need bug reports to become development tasks (Kai Code) and feature requests to become roadmap items (Kai PM). Zendesk doesn't carry that signal forward. Gleap does.
Can Gleap replace Zendesk's full feature set?
For most product teams, yes. Multichannel inbox, AI support agent access, knowledge base, copilot, automated routing, SLA management, and CSAT live in one platform. AI usage is billed by actual tokens and selected model. Plus bug reporting with session replay, public roadmap, and changelog that Zendesk doesn't offer.
Can I import Zendesk data into Gleap in one click?
Yes. Gleap's one-click Zendesk importer brings contacts, conversation history, and help center articles into Gleap. That gives your support team the context it needs on day one, and Kai can start learning from the help content you already have.
How long does migration from Zendesk take?
Most teams are fully live in a day. The one-click Zendesk importer handles contacts, conversation history, and help center articles; SDK install is one line of code; guided setup for workflows and AI routing takes about 30 minutes.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited, GDPR compliant, EU/US data residency on Enterprise. HIPAA BAA on Enterprise.
What about Zendesk's Sunshine CRM / Sell?
Gleap doesn't replace dedicated CRM/sales tools. If you depend on Zendesk Sell for pipeline management, keep that - Gleap integrates with Salesforce and HubSpot, and most teams pair Gleap with their existing CRM rather than Sunshine.
Stop paying per seat. Start running the loop.
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4.6 / 5
G2 · 4,500+ teams