Gleap vs. Instabug

Why Gleap is the best choice for bug reporting and user feedback

When selecting the best bug reporting and user feedback tool for your team, it’s essential to compare the leading options. So why does Gleap stand out as the superior alternative to Instabug? We will highlight features, usability and pricing, demonstrating how Gleap can enhance your development process and boost your team's productivity.

Team members
1 team member
Unlimited team members
Unlimited team members
1 project
Unlimited projects
Unlimited projects
Ticketing & inbox
Shared Inbox
In-app bug reporting
Operating hours
Unlimited projects
Team inboxes
Kai, the AI support bot
priced at ~$0.02 per Answer
Kai chatbot
Multiple content sources
AI summary
AI reply
AI tools
Help center
Public knowledge base
Unlimited collections & articles
Public roadmap
Feature request management
Exclusive for Team & Enterprise plans
Outreach messaging
Outreach messaging is included in our Team & Enterprise plans.

Use priced per message sent.
Chat messages
Push notifications
News / release notes
Product tours
Emails & newsletter
Custom domain
Remove Gleap branding
Third-party integrations
API access
High-priority support

Level up your bug reporting game! 🎮

Gleap's here to boost your in-app bug reporting.
Game on, bugs!

Visual feedback

Capture feedback visually

If screenshots and video replays were not enough, users can draw and select exactly where the bug is.

Get started
Context for devs

Console & network logs

Sometimes console and network logs contain all the secrets. Never miss the important information when a bug happens.

Get started

Environment data

Know which browser, device and operating system your user was using when something went wrong. Bug reports loved by developers.

Get started
Visual feedback

Replay video

Gleap ships a 60 second replay of a user’s steps before a report allowing you to see exactly what users see. No more trying to replicate bugs.

Get started

“It’s like embarking on a magical journey”

Dive into the world of in-app bug reporting with Gleap. By bridging users and developers, we craft a transformative journey filled with insights at every turn.

Don't take our word for it.
Hear what our customers say.

“Gleap is the perfect tool for agencies to collect and manage feedback and issues. It makes projects go smoothly and clients love the shaking gesture to report bugs.”

Théo Hudry

CEO, Minuit Agency

We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.

Gaylan Greenawalt

PM, Airspeed

“Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.”

Martin Hardman

Transaction Network Services

"Gleap is 100% the best support software on the market at the moment. Really happy with all features. Our support messages dropped below 5% of our normal activity since we use Gleap."

Stefan Hekman

Co-Founder, RepairPlugin

Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.

Dylan Matthews

CTO, White