The Instabug alternative.
Bring support and product together. Connect customer questions, bug reports and feature requests in Gleap. Give your team the context to answer, investigate and build the changes customers need.
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All Open 12
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Florian Berger
Hi, our invoice shows 20% VAT but we have a VAT ID2m -
Mia Kellerman
Every time I hit Pay now the page just spins18m -
Jonas WeberCan I export my data as CSV?1h -
Sofia Lindqvist SSO login loops back to the start4h -
Tom Alvarez TomorrowInvoice for March6h -
Ade OkaforWebhook fires twice on ticket.created1d -
Priya RamanLove the new inbox2d
Invoice shows the wrong VAT
#146960
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai
Working · reading the billing docs
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai transferred ticket to Human.
Handed to the team
Nobody has claimed this yet.
Lukas Boehler took over.
ReplyNoteAsk Kai Copilot
Reply to Florian…TAB
SPRING20 Checkout Something went wrong
Survey notifications not showing
#146960
Today
Isabella Berger
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
- 2:16 PMWorking · reading the console logs
- 2:21 PMFound a likely bugSurvey pushes skip anonymous visitors:
sendSurveyPushreturns early without a contact email. Delivery only needs the session's subscription.Ask for changes Fix with Kai Code
Kai Resolve
Thanks for the details. The team will take a deeper look at this. You can follow the conversation here.
ReplyNoteAsk Kai Copilot
Hey Isabella,TAB
Planned3
24
Working hours per teammate
Team time zones
18
Slack thread sync
Keep replies in sync
11
Custom ticket fields
Per-project schema
In progress1
24
Working hours per teammate
Team time zones
27
Bulk CSV export
Tickets and contacts
Released2
24
Working hours per teammate
Team time zones
64
Dark mode
Dashboard and widget
41
SSO with Okta
SAML and SCIM
Instabug is now Luciq. Luciq focuses on mobile observability, with diagnostics and agents that prepare fixes. Choose Gleap when customer support, reported issues and product feedback need one workspace. Evaluate native crash and performance requirements separately; the products cover different needs.
Features
Gleap
Luciq, formerly Instabug
Primary focus
Gleap
AI-native customer support, bug reports, and product feedback
Luciq, formerly Instabug
Agentic mobile observability and application quality
Issue evidence
Gleap
Supported screenshots, replay, console/network logs, and customer context
Luciq, formerly Instabug
Crashes, ANRs, performance, logs, and session replay
Mobile frameworks
Gleap
SDKs for iOS, Android, React Native, and Flutter; check capture by platform
Luciq, formerly Instabug
Documents iOS, Android, React Native, and Flutter
AI investigation
Gleap
Kai Resolve investigates connected customer and technical context
Luciq, formerly Instabug
Companion groups issues and adds debugging context
AI-assisted fixes
Gleap
Kai Code connects approved customer work to implementation
Luciq, formerly Instabug
Resolve Agent and connected agents can prepare pull requests
Product workflow
Gleap
Shared support inbox, help center, requests, and roadmap
Luciq, formerly Instabug
Mobile issues, engagement, and sentiment signals
Commercial comparison
Gleap
Published subscriptions plus AI usage; specialists on Pro or Enterprise
Luciq, formerly Instabug
Daily active users and member seats; request a current quote
Best evaluation case
Gleap
A customer report that needs support, a code change, and a follow-up
Luciq, formerly Instabug
A mobile crash or performance issue with native diagnostic requirements
Price the scope you need. Gleap Team starts at $149/month billed annually, with unlimited seats and projects. Pro starts at $299/month and includes Resolve, Code and PM; AI usage is separate. Luciq prices by daily active users and seats. Compare a current quote against your diagnostics and support requirements.
Meet your AI team.
Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.
Kai
Answers customers
Answers from your knowledge base and connected sources. Brings your team in when needed.
Kai Resolve
Investigates hard tickets
Reads session evidence, logs and code. Returns findings and creates coding tasks for confirmed bugs.
Kai Code
Builds the fix
Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.
Kai PM
Prioritizes requests
Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.
Investigate before choosing a fix.
Give difficult tickets a next step.
Kai Resolve checks available customer and technical context. It returns findings to the ticket and can start coding tasks for confirmed bugs.
Isabella Berger
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
- 2:16 PMWorking · reading the console logs
- 2:21 PMFound a likely bugSurvey pushes skip anonymous visitors:
sendSurveyPushreturns early without a contact email. Delivery only needs the session's subscription.Ask for changes Fix with Kai Code
3 changed files +84 −12 PR #412
- Notifications.tsx +61−9
- useNotificationSocket.ts +19−3
- Notifications.test.tsx +4−0
src/drawer/Notifications.tsx
@@ -42,7 +42,15 @@ NotificationsDrawer const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+ if (!open) return;+ return socket.on('notification:new',+ (n) => setItems((p) => [n, ...p]));+ }, [open, socket]); return <Drawer open={open}>
@@ -8,6 +8,18 @@ useNotificationSocket const socket = useSocket();+ const on = useCallback((evt, fn) => {+ socket.on(evt, fn);+ return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };
@@ -0,0 +1,4 @@+ it('appends a pushed notification',+ async () => {+ render(<NotificationsDrawer open />);+ socket.emit('notification:new', n);+ expect(await findByText(n.title))+ .toBeVisible();
Give requests a direction.
Share what you choose to build.
Connect requests to customers and organize the roadmap. Kai PM assists with feedback analysis and prioritization; your team decides what belongs in the next release.
Planned3
24
Working hours per teammate
Team time zones
18
Slack thread sync
Keep replies in sync
11
Custom ticket fields
Per-project schema
In progress1
24
Working hours per teammate
Team time zones
27
Bulk CSV export
Tickets and contacts
Released2
24
Working hours per teammate
Team time zones
64
Dark mode
Dashboard and widget
41
SSO with Okta
SAML and SCIM
How teams use Gleap
“Everything is in the same place.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
“Essential to our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
“Super-fast turnaround on feature requests.”
Transaction Network Services highlights Gleap’s turnaround on new feature requests as part of reducing errors in the product.
Build from the customer’s experience.