Looking for an Intercom alternative that won't break the budget? Gleap delivers AI-powered live chat, an AI chatbot (Kai), a built-in knowledge base, visual bug reporting software, and in-app feedback tools - at a fraction of Intercom pricing.
Trusted by 4500+ high-growth global companies:
Gleap replaces Intercom with unlimited seats, AI that costs 10x less, visual bug reporting your developers will actually love, and a built-in roadmap that turns customer feedback into shipped features.
Intercom charges for every agent. This forces you to limit access. With Gleap you get unlimited seats for free. Invite your whole team, to solve issues faster without paying extra.
Intercom's "Fin" AI charges ~$0.99 per resolution — that's a 5,000% markup on actual LLM costs. Gleap passes those savings directly to you, so you only pay for what you actually use.
Intercom is great for chatting, terrible for fixing. Gleap also offers in-app bug reporting, including screenshots, session replays, console & network logs, and full environment context.
Gleap offers a 1-click importer to import all your existing contacts, conversations and tickets as well as your entire help center. Import all contacts, conversations & tickets and help articles & collections from Intercom.
Import from Intercom →
⚡️-fast
Resolve customer issues instantly with Kai, our AI-powered chatbot that automates support using your knowledge base, no per-resolution charges like Intercom's Fin. You get AI customer support and live chat automation included in every plan. The best Intercom alternative for AI-powered customer service.
Visual feedback
Go beyond text-based tickets. With Gleap, customers can send screenshots, video replays, and detailed in-app bug reports with full technical context. Intercom has no bug reporting features. Gleap gives you bug reporting software integrated with your AI chatbot and live chat software.
Help center
Cut repetitive questions by 50% with Gleap's integrated knowledge base software. Your AI chatbot automatically suggests relevant articles before customers reach out. Unlike Intercom's help center (restricted to higher tiers), Gleap includes help center software in every plan with full AI integration.
Empowerment
From onboarding new users to showcasing hidden features, Gleap's interactive product tours and customer onboarding software drive adoption. Intercom charges premium prices for product tours. Gleap includes them alongside AI customer support, live chat, and knowledge base.
With Gleap, you pay less and get more. No bloated features you’ll never use. Just the essential tools you need to deliver world-class support — making it the clear Intercom alternative for startups and scale-ups in 2026.
10 person team
$ 119 / month
$ 850 / month
AI costs
$ 0.04 / answer
$ 1 / resolution
Copilot (10 seats)
+ $ 290 / month
Engagement (Tours, Surveys, Checklists,...)
+ $ 100 / month
Roadmapping
In-app bug reporting
Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.
We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.
Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.
Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.
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