When choosing the right bug reporting and user feedback tool, you need more than just the basics. Gleap is the modern, all-in-one alternative to ShakeBugs — combining Kai (AI bot), Visual bug reporting, live chat, public roadmaps in a single platform. Collect, understand, and resolve bugs faster than ever, while also boosting customer satisfaction.
Trusted by 4500+ high-growth global companies:
Shake is a well-built bug and crash reporting SDK for mobile apps — but it's a developer tool that stops at bug tracking. There's no AI support, no help center, no roadmap, and paid plans start at $160/month for mobile only. Gleap gives you visual bug reporting across web & mobile, AI-powered customer support, and a full product feedback loop — all in one platform.
Shake's SDK is built primarily for iOS, Android, Flutter, and React Native. Web support is limited to a Chrome extension. Gleap offers a full SDK across web, iOS, Android, and desktop — with the same annotated screenshots, console logs, and device metadata everywhere.
Shake captures bug reports and crash logs for your dev team — but your customers never hear back. Gleap includes AI-powered live chat, a knowledge base, and automated workflows so you can resolve issues directly with the user, not just log them in a dashboard.
Shake tracks bugs but has no roadmap, no feature voting, and no surveys. Gleap closes the loop — connecting bug reports to a public roadmap, in-app surveys, and product tours so your team knows what to fix and your users see the results.
When choosing the right bug reporting and user feedback tool, you need more than just the basics. Gleap is the modern, all-in-one alternative to ShakeBugs — combining Kai (AI bot), Visual bug reporting, live chat, public roadmaps in a single platform. Collect, understand, and resolve bugs faster than ever, while also boosting customer satisfaction.
Trusted by 4500+ high-growth global companies:
Visual feedback
ShakeBugs focuses on in-app bug reporting, but Gleap goes further. We support web, mobile, and desktop apps, so you can capture issues across every platform your customers use. Reports include annotated screenshots, 60-second video replays, device information, and user comments, giving developers complete context without endless follow-up questions.
Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.
We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.
Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.
Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.
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