ShakeBugs alternative

Visual feedback

Bug reports your dev team will love

ShakeBugs focuses on in-app bug reporting, but Gleap goes further. We support web, mobile, and desktop apps, so you can capture issues across every platform your customers use. Reports include annotated screenshots, 60-second video replays, device information, and user comments, giving developers complete context without endless follow-up questions.

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Context for devs

Console & network logs

No more blind bug hunting. Gleap automatically attaches console logs, network requests, and error traces to every bug report, so your dev team sees exactly what happened under the hood.

In-app bug reporting

More context

Environment data

Know instantly which browser, device, operating system, and app version the user was on when the bug occurred. Gleap makes it easy for developers to reproduce and fix issues quickly.

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Visual feedback

Replay video

See what your users saw. Gleap ships a 60-second replay of a user’s actions before a bug report, so you can watch the exact steps leading up to the issue — no more trying to guess or replicate bugs manually.

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GPT-5 powered

AI-powered customer support

Unlike ShakeBugs, Gleap doesn’t just collect bugs — it also resolves customer questions instantly with Kai, our AI assistant. Over 80% of support requests are handled automatically, reducing ticket volume and freeing your team to focus on development.

Micro surveys

In-app micro surveys for deeper insights

Capture feedback exactly when it matters. Run NPS, emoji ratings, star ratings, and text surveys directly inside your app. Gleap’s surveys consistently outperform email-based forms in engagement rates.

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Testimonials

What our users say

Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.

Dylan Matthews

CTO, White Inc.

We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.

Gaylan Greenawalt

PM, Airspeed

Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.

Martin Hardman

Transaction Network Services

Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.

Mark Breuß

Founder, MARK.ONE

Gleap is the perfect tool for agencies to collect and manage feedback and issues. It makes projects go smoothly and clients love the shaking gesture to report bugs.

Théo Hudry

CEO, Minuit Agency

Gleap has transformed how we manage customer experience—one platform, less hassle, and smarter support. It's streamlined everything from feedback to automation.

Elif Kavas

DX, Tridonic

FAQ

Common questions

How is Gleap different from ShakeBugs?

Gleap offers all the bug reporting features of ShakeBugs — screenshots, video replays, and device info — plus AI-powered support, in-app surveys, roadmaps, and product tours, making it a full customer experience platform.

Can I migrate from ShakeBugs to Gleap?

Yes. Our onboarding team helps set up Gleap, replicate your existing ShakeBugs workflows, and import past bug reports where possible.

Does Gleap collect technical logs automatically?

Absolutely. Every bug report can include console logs, network requests, device specs, and session replays to give developers full visibility.

How quickly can I switch from ShakeBugs to Gleap?

Most teams are fully set up in a few hours, with zero downtime during the transition.

The best ShakeBugs alternative for in-app bug reporting in 2025