Usersnap alternative

Visual feedback

Bug reports your dev team will love

Usersnap provides visual feedback tools like screenshots, videos, metadata, tagging, and integrations with Jira, Trello, and more. Gleap offers all of that plus annotated screenshots, 60-second video replays, console and network logs, and complete technical context for each bug — making troubleshooting faster and more accurate.

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More context

Environment data for every report

Know exactly which browser, device, operating system, and app version a user was on when something went wrong. Gleap automatically includes this environment data, so developers can reproduce and fix issues quickly without guesswork.

In-app bug reporting

GPT-5 powered

AI-powered customer support

Unlike Usersnap, Gleap doesn’t stop at collecting feedback. With Kai, our GPT-5-powered assistant, over 80% of customer questions are resolved instantly — reducing ticket volume and giving your team more time to focus on building.

Micro surveys

In-app micro surveys for deeper insights

Capture feedback at the perfect moment with in-app NPS, emoji ratings, star ratings, and text surveys. Gleap’s surveys consistently outperform email-based feedback forms, helping you collect more actionable insights.

In-app surveys

Testimonials

What our users say

Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.

Dylan Matthews

CTO, White Inc.

We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.

Gaylan Greenawalt

PM, Airspeed

Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.

Martin Hardman

Transaction Network Services

Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.

Mark Breuß

Founder, MARK.ONE

Gleap is the perfect tool for agencies to collect and manage feedback and issues. It makes projects go smoothly and clients love the shaking gesture to report bugs.

Théo Hudry

CEO, Minuit Agency

Gleap has transformed how we manage customer experience—one platform, less hassle, and smarter support. It's streamlined everything from feedback to automation.

Elif Kavas

DX, Tridonic

FAQ

Common questions

How is Gleap different from Usersnap?

Gleap includes everything Usersnap offers — visual bug reporting, screenshots, video feedback, and metadata — but also adds AI-powered support, in-app surveys, product tours, public roadmaps, and multi-platform support (web, mobile, and desktop).

Does Gleap collect technical logs automatically?

Absolutely. Every bug report can include console logs, network requests, browser/device details, and session replays for complete debugging context.