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The Usersnap alternative for visual feedback.

Bug reports, support, and roadmap in one loop.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Capture
Diagnose
Open PR
Gleap bug report with session replay, logs, and device details.
Console and network logs captured with a Gleap bug report.
Kai Code preparing a pull request from a confirmed bug.
From report to pull request
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Usersnap alternatives should connect visual feedback to the whole customer loop. Gleap gives you annotated screenshots plus session replay, logs, AI triage, Kai support, and Kai PM roadmap workflows. The report does not stop in an inbox; it can become a fix, a roadmap item, or a customer update.
Powering 4,500+ of the fastest-moving software teams
Visual + technical context
Usersnap shows what the user saw. Kai Code adds what was actually happening - session replay, console logs, failed network requests, browser metadata, OS environment - automatically. From 'broken' to 'here's exactly what went wrong'.
A Kai Code report combining screenshot, session replay, and console logs.
AI triage + dev workflow integration
Usersnap stores reports. Kai Code analyses them: deduplicates, scores severity, recognises patterns, starts plan mode with full context. The fix moves into plan mode, build mode, and PR - while manual-triage teams are still sorting their inbox.
Kai Code using bug context to prepare plan mode and build mode.
Native mobile SDKs
iOS, Android, RN, Flutter - first-class. Usersnap has none.
Plus AI support
Kai handles 80% of inbound - Usersnap has no support layer.
Plus roadmap
Kai PM clusters feature requests into a public roadmap.
Flat $149/mo
Unlimited seats. Usersnap is $129/mo for 15 members.
Features
Gleap (Kai Code)
Usersnap
Pricing model
Gleap (Kai Code)
$149/mo Team + usage-based AI
Usersnap
$129/mo (15 members)
Visual annotation + screenshot
Gleap (Kai Code)
Included
Usersnap
Included
Video feedback
Gleap (Kai Code)
Included
Usersnap
Paid
Session replay
Gleap (Kai Code)
Included
Usersnap
Not included
Console + network logs
Gleap (Kai Code)
Included
Usersnap
Not included
iOS + Android + RN + Flutter SDKs
Gleap (Kai Code)
Included
Usersnap
Not included
AI triage + dedupe + severity
Gleap (Kai Code)
Kai Code
Usersnap
Not included
Starts plan mode
Gleap (Kai Code)
Kai Code
Usersnap
Not included
AI support agent
Gleap (Kai Code)
Kai
Usersnap
Not included
Public roadmap + changelog
Gleap (Kai Code)
Kai PM
Usersnap
Not included
Unlimited seats
Gleap (Kai Code)
Included
Usersnap
Not included
SOC 2 Type 2 / GDPR
Gleap (Kai Code)
Included
Usersnap
Included
What you gain: Kai (AI support)
Usersnap is feedback collection. Gleap is the whole loop.
When Usersnap captures feedback, the conversation usually ends there. Kai resolves 80% of inbound support automatically - same widget, same knowledge base, same brand voice.
See Kai
Kai resolving inbound support in the same widget that captures bug reports.
Kai PM clustering feature requests into a revenue-weighted roadmap.
What you gain: Kai PM (roadmap)
Feature requests become a roadmap, not a forgotten list.
Usersnap captures feature requests as feedback items - they sit there. Kai PM clusters them with AI, scores by revenue impact, ships a public roadmap voters follow, writes the changelog when you ship.
See Kai PM
“Superior features for 75,000+ users.”
Airspeed switched from Usersnap to Gleap to support multiple platforms and more than 75,000 users with a stronger feedback and support workflow.
Gaylan Greenawalt
PM, Airspeed
Team
$149/mo
Visual feedback + technical capture + AI triage + dev integration.
Kai included
Unlimited seats
Session replay + console + network logs
iOS + Android + RN + Flutter + Web + Desktop
Kai Code: plan, build, PR
Kai + Kai PM (support + roadmap)
SOC 2 Type 2 + GDPR
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Most popular
One platform, one bill
Replace Usersnap, Intercom, Canny, and separate AI tools.
Talk to sales
Switching from Usersnap
What is the best Usersnap alternative for visual feedback?
Gleap is the best Usersnap alternative for SaaS teams that need feedback to become fixes, roadmap items, and support context - it captures annotated screenshots plus session replay and logs, starts plan mode with Kai Code, and ships with Kai and Kai PM on top, at $149/mo with unlimited seats. If all you ever need is visual feedback alone, Usersnap is fine.
Does Usersnap capture session replay?
No. Usersnap captures annotated screenshots and optional video. Session replay (frame-by-frame DOM reconstruction) is not their default. Kai Code captures it automatically on web, iOS, and Android.
Does Gleap have mobile SDKs?
Yes - native iOS, Android, React Native, Flutter. Usersnap is primarily web-based.
How does AI triage compare to Usersnap's feedback inbox?
Usersnap stores feedback in an inbox you sort manually. Kai Code dedupes, scores severity, recognises patterns, routes to teams - automatically. Different category of tool.
How long does migration take?
Most teams are live in under a day. SDK install is one line, existing Usersnap feedback can be exported and reviewed in Gleap, and a 14-day free trial lets you run both side by side before switching off Usersnap.
Have teams switched from Usersnap to Gleap?
Yes. Airspeed moved from Usersnap to Gleap to support more than 75,000 users across multiple platforms with a stronger feedback and support workflow. Gleap is rated 4.6/5 on G2 and powers 4,500+ teams, including Microsoft, Squarespace, and UNICEF.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited, GDPR compliant, EU/US data residency on Enterprise.
Visual feedback was step one. Self-driving development is where Gleap takes you.
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See Kai Code
4.6 / 5
G2 · 4,500+ dev teams