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The Usersnap alternative.

Give customer reports a path to a fix. Capture the problem inside your app and keep the customer in the conversation. Gleap connects visual reports to support, investigation and engineering work your team reviews.

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Trusted by 4,500+ teams, from startups to global businesses
Visual report
Technical evidence
Investigation
Review the fix
app.lumenhq.com/checkout SPRING20 Checkout Something went wrong
Checkout does nothing after coupon
#146960 Replay Env data Logs Custom data
Description
Checkout does nothing after I add a coupon. Tried twice.
Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong
Translate · Today at 10:41 · ◯
Today
  1. 10:41 AM
    Working · watching the replay
  2. 10:46 AM
    Confirmed bug
    applyCoupon resets the cart before POST /orders/confirm, so the request fails with cart_expired.
    Ask for changes Fix with Kai Code
ReplyNoteAsk Kai Copilot
Hey Tobias,TAB
Send
Survey notifications not showing
#146960
Today
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code
Kai Resolve2:21 PM
Thanks for the details. The team will take a deeper look at this. You can follow the conversation here.
ReplyNoteAsk Kai Copilot
Hey Isabella,TAB
Send
Kai Code picked up this ticket GleapSDK/Desktop
  1. Planning · reading the ticket and src/drawer
  2. 10:44
    Plan proposed
    Listen for new notifications.
  3. 10:46
    Plan approved by Lukas
  4. Working · editing src/drawer/Notifications.tsx
  5. 11:07
    Pull request opened
    #412 GleapSDK/Desktop kai/fix-drawer-live-update +84−12 Checks passed
  6. 14:03
    Merged by Lukas
    #412 GleapSDK/Desktop kai/fix-drawer-live-update Merged
  7. 14:05
    Customer notified reply sent to Rami
Evaluate capture, investigation and the customer reply separately.
Compare workflows
Start with the job to do. Usersnap supports visual feedback, surveys and product insight workflows. Gleap connects customer reports to a support conversation and engineering work. Both help collect feedback; compare the evidence and the next step your team needs.
Features
Gleap
Usersnap
Starting point
Gleap
Customer support, in-app bugs and product requests
Usersnap
Visual feedback, surveys and product insights
Technical context
Gleap
Supported replay, logs and device context with reports
Usersnap
Screen recording and configured web Console Recorder
Mobile
Gleap
iOS, Android, React Native and Flutter SDKs
Usersnap
Native feedback forms on Premium and above; capture limits apply
Investigation and code
Gleap
Resolve investigates; Code prepares reviewed work on Pro and Enterprise
Usersnap
Feedback analysis and integrations, including MCP
Team and projects
Gleap
Unlimited seats and projects from Team
Usersnap
Plan-specific limits; Enterprise has custom scope
Pricing
Gleap
Team $179/month, Pro $359/month on monthly billing; AI usage separate
Usersnap
Confirm current amounts, allowances and billing with Usersnap

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.

Kai

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai

Kai Resolve

Investigates hard tickets

Reads session evidence, logs and code. Returns findings and creates coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Show where it happened.

Visual context inside the report.
Customers highlight the problem and describe what they expected. The same report carries their explanation into the support workflow.
Explore bug reporting
app.lumenhq.com/checkout SPRING20 Checkout Something went wrong
Checkout does nothing after coupon
#146960 Replay Env data Logs Custom data
Description
Checkout does nothing after I add a coupon. Tried twice.
Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong
Translate · Today at 10:41 · ◯
Today
  1. 10:41 AM
    Working · watching the replay
  2. 10:46 AM
    Confirmed bug
    applyCoupon resets the cart before POST /orders/confirm, so the request fails with cart_expired.
    Ask for changes Fix with Kai Code
ReplyNoteAsk Kai Copilot
Hey Tobias,TAB
Send

Read the available evidence.

Context for the investigation.
Inspect supported replay, logs and device information alongside the conversation. Confirm the SDK and capture settings for each platform so your team knows what evidence is available.
Explore bug reporting

Investigate with customer context.

Findings return to the ticket.
Kai Resolve reads available evidence, authorized tools and code. It returns findings and can start coding tasks for confirmed bugs.
Explore Kai Resolve
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code
3 changed files +84 −12 PR #412
  • Notifications.tsx +61−9
  • useNotificationSocket.ts +19−3
  • Notifications.test.tsx +4−0
src/drawer/Notifications.tsx
  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

Review the proposed change.

Your team controls the release.
Kai Code plans and implements work linked to the issue. Engineers review the pull request and decide what to merge before verifying the fix is live.
Explore Kai Code

Test your actual application.

Capture and follow-up matter as much as the initial form.

Separate research and support.

Keep surveys, interview requests and product research in the evaluation. Decide whether you need feedback collection alongside an existing helpdesk or a shared support workflow.

Verify each platform.

Compare web and native capture using the SDK you will deploy. Check masking, replay, logs, identities and what reaches your integrations.

Keep past feedback accessible.

Plan how to retain reports, attachments, statuses and subscribers before changing the widget. A complete native Usersnap migration is not assumed.
Support and feedback with shared customer context.
Partfox brought live chat, AI support, bug reporting, requests, tours, checklists, and surveys into Gleap. Its integration included custom customer data.
10 days
To full integration at Partfox
Read the Partfox story
Your comparison questions, answered. Visual feedback, capture, agent roles and migration.
Moving from Usersnap
Is Gleap a good Usersnap alternative?
Gleap fits software teams that want visual feedback connected to customer support, technical investigation, and reviewed implementation. Usersnap can fit visual QA, feedback collection, and product research, with diagnostic and follow-up options beyond screenshots. Test one of your own reports from submission through the customer reply.
Does Usersnap capture console and network logs?
Yes. Usersnap’s Console Recorder captures JavaScript errors and XHR/Fetch logs when configured. The guide limits mobile and extension capture. Check how logs reach your chosen integration before relying on that handoff. Gleap also provides technical report context on supported SDKs and plans.
How does session replay differ from screen recording?
A recording captures video; replay reconstructs supported session activity. They are not interchangeable when investigating what happened before a report. Usersnap documents video capture; this review did not establish automatic pre-report DOM replay. Gleap’s web replay documentation explains its configurable capture. Do not assume all SDKs record the same evidence.
Does Usersnap have mobile SDKs?
Usersnap offers native iOS and Android feedback forms on Premium and above. Its current guide labels the SDK beta and says screen capture and annotations are not supported; direct React Native support is not offered. Gleap provides iOS, Android, React Native and Flutter SDKs. Confirm the capture you need on each platform. See Usersnap’s mobile guide.
Can Usersnap manage requests and reply to customers?
Yes. Usersnap lists customer-request portals, announcements/changelogs, AI feedback assistance, and follow-up features across its plans. Its feature matrix and reply settings explain the scope. Gleap combines product feedback with support conversations and engineering follow-up.
How does Usersnap pricing compare?
Compare the current Usersnap quote and allowances with Gleap’s platform subscription and AI usage. Gleap Team is $179/month and Pro is $359/month on monthly billing; annual discounts are available. Usersnap’s pricing page did not display plan amounts during this review, so older figures are not reproduced as current. Check Usersnap pricing and Gleap plans.
What happens after Kai Code prepares a fix?
Your team reviews the plan and code, decides what to merge, and controls release. By default, the after-merge customer follow-up asks a teammate to verify that the fix is live before drafting a reply. Follow-up settings are configurable. See Kai Code and the connected workflow.
What should we check before switching?
Test reports on the platforms you use, inspect technical capture and masking, confirm teammate access, and follow an issue through review. Agree how historical feedback, attachments, status, subscribers, and integrations will be retained before changing the widget. No fixed migration time or automatic preservation of all history is assumed.
What supports this comparison?
Gleap publishes this comparison. Usersnap pricing, Console Recorder and mobile SDK documentation were rechecked on 15 September 2026. The Console Recorder guide has conflicting export statements, so test your integration rather than assuming logs transfer. Gleap claims use current product and plan evidence. Partfox illustrates Gleap use, not a Usersnap migration.
Which plans include specialist agents?
Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Team includes Kai support and the feedback foundation; AI usage is billed separately. Compare Gleap plans.
How does Kai help with customer questions?
Kai answers from connected knowledge and brings teammates in when needed. Support conversations remain available when the reported problem requires technical investigation. Meet Kai.
How does this fit self-driving development?
Customer reports supply the need and evidence for investigation, planning and implementation. Gleap connects those steps to reviewed changes and customer follow-up. Explore self-driving development.
Build the fix. Keep the customer close.
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4.6/5
on G2