Bugsnag is a great tool for crash monitoring, but it doesn’t cover the full spectrum of bug reporting and user feedback. Gleap combines visual bug reporting, AI-powered customer support, live chat, public roadmaps, in-app surveys, and product tours — giving you a complete platform for identifying, understanding, and resolving customer issues.
Trusted by 4500+ high-growth global companies:
Bugsnag is an error monitoring tool built for DevOps — it catches crashes and stack traces, but your customers never hear back. There's no user-facing support, no feedback collection, and pricing scales with error volume, making costs unpredictable. Gleap gives you visual bug reporting your users can actually use, AI-powered customer support, and a product feedback loop — all in one platform.
Bugsnag charges based on error event volume — the more bugs you have, the more you pay. Gleap offers flat, predictable pricing with unlimited seats, so your costs don't spike when your app has a bad day.
Bugsnag alerts your dev team when something breaks but can't help your customers. Gleap includes AI-powered live chat, a knowledge base, and automated workflows — so you can resolve issues directly with the user, not just track them in a dashboard.
Bugsnag catches errors automatically in the background — but users can't report bugs themselves. Gleap lets your users submit annotated screenshots and screen recordings directly from your app, with console logs and device metadata attached automatically. You get both sides of the picture.
Trusted by 4500+ high-growth global companies:
Visual feedback
Bugsnag focuses on technical crash data, but Gleap also captures rich visual context. Every report can include annotated screenshots, 60-second video replays, device details, console logs, and user comments so your developers can see exactly what the user saw — not just a stack trace.
GPT-5 powered
Unlike Bugsnag, which is primarily developer-facing, Gleap also helps your support team respond instantly. Kai, our GPT-5-powered AI assistant, resolves over 80% of customer questions in real time, reducing ticket volume while your devs focus on fixing issues.
Gleap delivers visual and technical context in every bug report, works across web, mobile, and desktop (unlike Bugsnag’s primary focus on bugs), and comes with built-in video replays, screenshots, logs, and annotations — plus AI-powered customer support, in-app surveys, roadmaps, and product tours — all at a lower cost with faster setup.ChatGPT fragen
Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.
We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.
Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.
Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.
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