BugSnag watches your code. Kai Code listens to your users. BugSnag catches what your code throws. But not silent failures - payments that quietly fail, flows that confuse users. Kai Code catches those, with full technical context. Use both.
Trusted by 4,500+ companies
User-reported bugs, not just exceptions
BugSnag catches what your code throws. Kai Code catches what your users say. A payment screen that silently fails won't trigger an exception - but it'll trigger a user report. Kai Code captures the report, the session replay, the console state, the network calls - automatically.
Plus the rest of the loop
BugSnag is error monitoring. Period. Gleap adds AI support (Kai), AI product manager (Kai PM), self-driving development with Kai Code. The whole loop from user report → fix shipped → customer notified.
Run both
Most teams keep BugSnag for exceptions and add Gleap for user-reported bugs. They complement.
Plus AI support
Kai resolves 80% of inbound - BugSnag has no support layer.
Plus roadmap
Kai PM ships a public roadmap and changelog.
Flat $149/mo
Unlimited seats. BugSnag prices per event volume and seat.
Features
Gleap (Kai Code)
BugSnag
Pricing model
Gleap (Kai Code)
$149/mo Team + usage-based AI
BugSnag
Per-event volume + seat
Captures user-reported bugs
Gleap (Kai Code)
Included
BugSnag
Not included
Captures automated exceptions
Gleap (Kai Code)
Not included
BugSnag
Included
Session replay
Gleap (Kai Code)
Included
BugSnag
Not included
Console + network logs
Gleap (Kai Code)
Included
BugSnag
Errors only
AI triage + dedupe + severity
Gleap (Kai Code)
Kai Code
BugSnag
Stack-based grouping
Kai Code plan, build, PR
Gleap (Kai Code)
Included
BugSnag
Included
Starts plan mode
Gleap (Kai Code)
Kai Code
BugSnag
Not included
AI support agent
Gleap (Kai Code)
Kai
BugSnag
Not included
Public roadmap + changelog
Gleap (Kai Code)
Kai PM
BugSnag
Not included
Unlimited seats
Gleap (Kai Code)
Included
BugSnag
Not included
SOC 2 Type 2 / GDPR
Gleap (Kai Code)
Included
BugSnag
Included
What you gain: Kai + Kai PM
BugSnag doesn't ship a customer-facing loop.
BugSnag stops at the engineering side of the wall. Gleap connects: support (Kai resolves 80% of inbound), bug-to-PR (Kai Code enters plan mode), feedback (Kai PM clusters and ships a roadmap), customer notification when fixes ship.
“One platform, less hassle, and smarter support.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
Add the user-side of the production quality picture.