Bugsnag is a great tool for crash monitoring, but it doesn’t cover the full spectrum of bug reporting and user feedback. Gleap combines visual bug reporting, AI-powered customer support, live chat, public roadmaps, in-app surveys, and product tours — giving you a complete platform for identifying, understanding, and resolving customer issues.
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Visual feedback
Bugsnag focuses on technical crash data, but Gleap also captures rich visual context. Every report can include annotated screenshots, 60-second video replays, device details, console logs, and user comments so your developers can see exactly what the user saw — not just a stack trace.
GPT-5 powered
Unlike Bugsnag, which is primarily developer-facing, Gleap also helps your support team respond instantly. Kai, our GPT-5-powered AI assistant, resolves over 80% of customer questions in real time, reducing ticket volume while your devs focus on fixing issues.
Gleap delivers visual and technical context in every bug report, works across web, mobile, and desktop (unlike Bugsnag’s primary focus on bugs), and comes with built-in video replays, screenshots, logs, and annotations — plus AI-powered customer support, in-app surveys, roadmaps, and product tours — all at a lower cost with faster setup.ChatGPT fragen
Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.
We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.
Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.
Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.
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