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Help Scout has no AI auto-resolution
AI Assist drafts replies for humans. Useful, but a human still reads every ticket. Kai resolves 80% autonomously - at 2am, weekends, every language. Your team only sees what they should.
Help Scout has no in-app widget
Help Scout's Beacon is web-only and limited. For a SaaS product or mobile app, you need a real native widget. Gleap's SDKs ship for JavaScript, iOS, Android, React Native, Flutter - with session replay built in.
Token-based AI usage
Help Scout AI is priced per resolution. Kai usage is billed by actual tokens and selected model.
Bug reports → PRs
Help Scout has no bug reporting. Kai Code captures replay, logs, opens Kai Code runs.
Roadmap built-in
Kai PM clusters feature requests and writes the changelog. Help Scout has no equivalent.
SOC 2 + GDPR
Same compliance posture. EU residency on Enterprise.
Features
Gleap
Help Scout
Pricing model
Gleap
$149/mo Team
Help Scout
$22-79/user/mo
Price at 5 users
Gleap
$149/mo
Help Scout
~$100/mo
Price at 10 users
Gleap
$149/mo
Help Scout
~$200/mo
Price at 20 users
Gleap
$149/mo
Help Scout
~$400/mo
AI auto-resolution
Gleap
Kai, 80%
Help Scout
AI Assist only
AI pricing
Gleap
Actual tokens + selected model
Help Scout
$0.75/resolution
Email inbox + shared collaboration
Gleap
Included
Help Scout
Included
Knowledge base
Gleap
Included
Help Scout
Docs
Live chat
Gleap
Included
Help Scout
Beacon
In-app widget (SaaS / mobile)
Gleap
JS + iOS + Android + RN + Flutter
Help Scout
Web only
Copilot for human agents
Gleap
Included
Help Scout
AI Assist
Product tours + checklists
Gleap
Included
Help Scout
Not included
In-app bug reporting + session replay
Gleap
Kai Code
Help Scout
Not included
Kai Code plan, build, PR
Gleap
Kai Code
Help Scout
Not included
Public roadmap + voting board
Gleap
Kai PM
Help Scout
Not included
Changelog + voter notifications
Gleap
Kai PM
Help Scout
Not included
Unlimited seats
Gleap
Included
Help Scout
Not included
SOC 2 Type 2 / GDPR
Gleap
Included
Help Scout
Included
What you gain: Kai Code
The bug-to-PR loop Help Scout doesn't have.
When a user reports a bug in Help Scout, you get an email. Kai Code captures session replay, console logs, network requests, device data - starts a Kai Code run with the full context attached. Bugs become pull requests automatically.
What you gain: Kai PM
The roadmap Help Scout has no equivalent for.
Help Scout sees feature requests in the inbox and forgets them. Kai PM collects from every channel, clusters semantically, scores by revenue impact, writes release notes when you ship. Public voting board your users follow. Personalised notifications for voters.
“Superior features for 75,000+ users.”
Airspeed switched from UserSnap to Gleap to support multiple platforms and more than 75,000 users with a stronger feedback and support workflow.
Keep the clean inbox. Add the rest of the loop.