Looking for a more affordable, all-in-one alternative to HelpScout? Gleap combines Kai (AI bot), Visual bug reporting, live chat, public roadmaps— all in a single streamlined platform.
Trusted by 4500+ high-growth global companies:
GPT-5 powered
Meet Kai, our GPT-5-powered AI assistant. Kai resolves over 80% of customer questions instantly — from handling FAQs to executing workflows and providing account-specific help. That means faster responses, fewer tickets, and more time for your team to focus on growth — something HelpScout’s automation can’t fully match.
Visual feedback
HelpScout excels at communication, but it doesn’t provide built-in visual bug reporting. Gleap lets customers capture annotated screenshots, record 60-second video replays, and draw directly on the screen to show exactly what went wrong. Your dev team gets full context — including logs, environment data, and reproduction steps — without chasing customers for details.
Micro surveys
With Gleap, you can run NPS, emoji ratings, star ratings, and text surveys directly in your app — capturing feedback at the perfect moment. Compared to HelpScout’s email-based surveys, Gleap’s in-product approach delivers significantly higher engagement and richer insights.
Help center
Gleap’s integrated help center automatically suggests relevant articles before a customer submits a ticket, reducing repetitive questions by half. With HelpScout, knowledge base content is separate from bug reports — in Gleap, it’s part of one smooth workflow.
HelpScout is a strong email-based help desk, but it’s not designed to handle bug reporting, proactive feedback collection, and product adoption tools in one place. Gleap gives you everything in a single, affordable package — making it the smarter HelpScout alternative for 2026.
Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.
We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.
Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.
Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.
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