All plans come with a MAU (monthly active users) limit of 100,000 MAU. If you reach this limit, we’ll keep your widget up and running, and we'll get in touch with you to upgrade you to a custom plan that best fits your needs.
Feel free to reach out to our sales team for detailed information on our MAU pricing. We're committed to designing a custom plan for you, tailored to meet your specific needs.
Every unique user that visits your app or website counts towards the MAU limit. The important part is that every unique user is counted only once per month. So if a user comes back, they will still count as the same user for the current billing period.
You’ll still be able to log into your account. However, you won’t have access to any feedback data until you re-subscribe.
Our price gets calculated based on the base subscription fee and the usage of AI tokens as well as people reached.
People reached means you only pay for the value you get from Gleap. The 'people reached' is calculated based on the individual users who contact you (through Gleap) or got contacted by you (through outbound messages, surveys, email, ...) within a billing period. You really only pay when some value for you was created.
Viewing content like the widget, roadmap portal or help center DOES NOT count towards the people reached limit.
Every plan includes 1,000 people reached by default. +5$/month for every additional 1,000 people reached.
+0.06$/month for every 1,000 AI tokens used.
Yes, if you go with our yearly subscription and your desired invoice is over $ 2000. Just let us know and we’ll move you to payment by invoice.