Customer support

Knowledge base software to scale your support

Happier customers, fewer support questions. What’s not to like? Make it easy for users to access information with our help center articles.

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More than 11,500+ worldwide organizations rely on Gleap

Build your knowledge base.

Craft a robust and intuitive knowledge base tailored for your audience. Let Gleap be the foundation of your expertise.

Help center

50 % less customer questions

Divert repetitive customer requests and answer almost one third of all incoming questions immediately by suggesting the right knowledge base articles.

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Easy to use

Build a help center in minutes

Turn frequently asked questions into search optimized knowledge base articles easily by adding text, links, videos and pictures.

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Q&A

Answers all around

Deliver help content anywhere on your website, in your app or via chat. Accessibility is key.

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Hello, Hola, 你好, Bonjour

Add translations easily

Translate your knowledge base articles into any language of your choice to make them even more accessible for your customers.

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Branding

Your brand, your domain

Customize the look and feel of your help center with logo and colors to match your brand. Make the knowledge database truly yours by setting up a custom domain.

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GPT-4 powered live chat

Instant support resolution

By integrating Kai with the information from your help center, it can then automatically answer queries. This not only drastically reduces wait times for your customers but also offers immediate support in over 50% of the inquiries.

Learn more about Kai 🤖

“It’s like embarking on a magical journey”

Gleap provides the tools to connect your users with essential resources, ensuring a seamless journey and offering support at every step.

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Don't take our word for it.
Hear what our customers say.

“Gleap is the perfect tool for agencies to collect and manage feedback and issues. It makes projects go smoothly and clients love the shaking gesture to report bugs.”

Théo Hudry

CEO, Minuit Agency

We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.

Gaylan Greenawalt

PM, Airspeed

“Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.”

Martin Hardman

Transaction Network Services

“Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.”

Mark Breuß

Founder, MARK.ONE

Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.

Dylan Matthews

CTO, White