Gleap replaces Canny with unlimited seats, AI that costs 10x less, visual bug reporting your developers will actually love, and a built-in roadmap that turns customer feedback into shipped features.
Trusted by 4500+ high-growth global companies:
Canny manages feature requests and roadmaps. Gleap does that and adds AI-powered support, live chat, bug reporting, surveys, and a knowledge base, replacing 3-4 tools with one.
Canny collects feature requests but can't handle the support conversations around them. Gleap unifies live chat, AI support, bug reports, and feature voting in a single dashboard your whole team shares.
Canny's AI merges duplicate requests. Gleap's AI agent Kai actually resolves customer questions automatically from your knowledge base, cutting ticket volume by up to 50%.
Canny has no bug reporting. Gleap captures annotated screenshots, video replays, console logs, and device data alongside feature requests, so product and engineering work from one source of truth.
Public roadmap
Let your users vote on feature requests directly on your roadmap page so you know exactly what to build next. Unlike Canny, Gleap integrates feature voting with AI-powered customer feedback, in-app bug reports, and live chat conversations, giving you a complete picture of user needs in one AI customer feedback platform.
Send updates
Close the feedback loop by notifying subscribers about product changes with a single click. Gleap's built-in release notes software keeps customers informed automatically — a feature Canny doesn't include. Combined with your public roadmap, AI chatbot, and customer feedback surveys, it's a complete product communication platform.
Community building
Show customers what’s coming next with your own interactive public roadmap board. Gleap's roadmap goes beyond Canny by integrating with AI-powered customer support, in-app feedback tools, and live chat software, so community engagement happens alongside every support interaction.
Branding
Make your roadmap an extension of your brand. Add your logo, colors, and a custom domain for a seamless experience. Gleap gives you branded customer feedback, AI chatbot support, and live chat software, all matching your identity in ways Canny's basic customization can't.
Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.
We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.
Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.
Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.
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