Workflows and custom chatbots

Customizable to your business needs

Visual workflow builder

Workflows are fully customizable, allowing you to tailor their functionality to match your needs - from triggers to workflow automations and custom API actions without having to write a single line of code.

Create your first workflow

Scale your business

Triage conversations

Our workflows allow you to intelligently triage conversations, routing users to the right support channels or departments and collecting upfront information from customers ensuring an effective support experience. Either through classic flows or AI supported routing.

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Run actions fully automatically

Custom-designed bots to scale your business

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AI based customer support

Gleap’s AI bot powered by leading LLMs

Gleap’s AI bot Kai is designed to automatically answer customer support questions, reduce support volume and ensure human-like service at the speed of light. Simply pass the conversation over to Kai and you are good to go.

Enhanced lead conversion

Nurture qualified leads

Harness the bots’ ability to proactively engage website visitors, identify their needs, and use advanced targeting to reach the right people.

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Testimonials

What our users say

Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.

Dylan Matthews

CTO, White Inc.

We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.

Gaylan Greenawalt

PM, Airspeed

Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.

Martin Hardman

Transaction Network Services

Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.

Mark Breuß

Founder, MARK.ONE

Gleap is the perfect tool for agencies to collect and manage feedback and issues. It makes projects go smoothly and clients love the shaking gesture to report bugs.

Théo Hudry

CEO, Minuit Agency

Gleap has transformed how we manage customer experience—one platform, less hassle, and smarter support. It's streamlined everything from feedback to automation.

Elif Kavas

DX, Tridonic