Gleap platform features

Everything you need to elevate customer experience

From AI-powered support to seamless integrations, discover how Gleap transforms every customer interaction into an opportunity for growth.

Trusted by 4,500+ customers
Support

Features

24/7

AI agents

AI-powered assistants that answer questions, guide users, and resolve issues automatically, 24/7.

Work smarter

Copilot

An AI copilot for your team, suggesting answers and speeding up support without losing the human touch.

Instant help

Live chat

Instant, automated chat that helps customers in real time and passes complex cases to your team.

Self-serve

Knowledge base

A self-service hub with articles and FAQs so customers can find answers anytime.

Fast fixes

Bug reporting

Automated bug reports with logs and screenshots to speed up fixes. Your dev team's favorite.

One inbox

Multichannel

Manage customer conversations from email, chat, and social media in one place.

Share what’s next

Product roadmap

Show upcoming features and gather feedback to guide development.

Listen and improve

Surveys

Easily gather customer feedback to shape better products.

Always up to date

News & release notes

Automate announcements and updates so customers never miss important product changes.

Event-driven

Marketing automation

Send targeted campaigns and follow-ups with ease. Utilize event driven automations.

Guide every step

Checklists

Help users complete tasks with interactive, automated checklists.

Show, don’t tell

Product tours

Walk users through features with guided, automated product tours.

Kai is here to help

Co-browser tours

Kai walks users through new features fully automatically.