Switch from Featurebase

Best alternative to Featurebase in 2026

Looking for a better, more affordable alternative to Featurebase in 2026?
Gleap combines Kai (AI bot), Visual bug reporting, live chat, public roadmaps, and so much more, all in one platform. Switch from Featurebase and save money while enjoying superior quality.

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Trusted by 4,500+ customers
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Trusted by 4500+ high-growth global companies:

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⚡️-fast

Instant support resolution

Featurebase streamlines feedback management, but Gleap goes further. With Kai, our AI assistant, Gleap automatically resolves many customer queries, handles workflows, and provides real-time support — all without a separate chat tool or added cost.

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Visual feedback

Capture feedback visually

Featurebase captures feedback widgets and votes — but Gleap lets users send annotated screenshots, screen recordings, and even draw right on your app. Complete technical context (device, browser, network logs) comes attached to every report, giving developers all they need to resolve issues faster.

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Micro surveys

Unlock customer insights with NPS surveys

Run in-app surveys — from NPS to emoji ratings — and collect feedback without interrupting the user experience.

Our survey tools help you measure satisfaction, improve product-market fit, and boost response rates far beyond what you get with Featurebase.

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Help center

50 % less customer questions

Beyond feedback forums and roadmaps, Gleap includes a knowledge base, in-app NPS and micro surveys, and interactive product tours. These features help deflect support tickets, gather deeper insights, and drive adoption — all from one platform.

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Empowerment

Product Tours to Boost Adoption

From onboarding new users to showcasing hidden features, Gleap’s interactive product tours help customers discover more value in your product — increasing retention and reducing churn.

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Built for builders

Get more with Gleap.

With Gleap, you're not just paying for feedback collection. You’re getting bug tracking, AI support, surveys, roadmaps, product tours, and help center capabilities all in one platform — at a price often lower than the cost of multiple separate tools like Featurebase.

Testimonials

What our users say

Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.

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Dylan Matthews
CTO, White Inc.

We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.

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Gaylan Greenawalt
PM, Airspeed

Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.

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Martin Hardman
Transaction Network Services

Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.

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Mark Breuß
Founder, MARK.ONE

Gleap is the perfect tool for agencies to collect and manage feedback and issues. It makes projects go smoothly and clients love the shaking gesture to report bugs.

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Théo Hudry
CEO, Minuit Agency

Gleap has transformed how we manage customer experience—one platform, less hassle, and smarter support. It's streamlined everything from feedback to automation.

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Elif Kavas
DX, Tridonic
FAQ

Common questions

How is Gleap different from Featurebase?
While Featurebase focuses on feedback forums, Gleap includes all its core features plus bug reporting, AI-powered support, knowledge base, surveys, live chat, and product tours — all in a single platform.
Can Gleap handle feedback on mobile apps like Featurebase?
Yes. Gleap works across web, iOS, Android, and desktop — offering broader feedback capture than Featurebase’s web-first approach.
Does Gleap automatically include technical logs in bug reports?
Absolutely. Each report includes device info, browser console logs, network data, screenshots, and video — giving developers all the context they need.
Does Gleap offer a help center and product tours?
Yes. Gleap includes a built-in knowledge base to deflect repetitive questions and interactive product tours to onboard users — features not available in Featurebase.
Is Gleap branded like Featurebase?
Yes — you can customize your roadmap, help widget, surveys, and domains to match your brand, just like Featurebase, but with more flexibility and polish.
Is Gleap more affordable than Featurebase?
In most cases, yes. Gleap covers more features in a single platform, reducing the need for multiple tools — offering better value and a faster ROI.