GetFeedback measures. Gleap acts.
NPS and CSAT data is only useful if it shapes your product. Kai PM turns every survey response, support ticket, and bug report into a prioritised roadmap automatically.
NPS + CSAT + custom surveys
Responses feed Kai PM directly
AI clusters themes from open-ended
Roadmap updates automatically
GetFeedback gives you charts
GetFeedback's job: surveys → dashboards. The output is a score and a trend. Knowing what to do - which features to build, which bugs to fix, which workflows to improve - is up to you. Manually. Kai PM closes that gap.
GetFeedback is enterprise pricing
Momentive/Survey Monkey pricing for GetFeedback ranges from ~$10k/yr to six figures depending on contract. Gleap Team is $149/mo for the platform, with NPS, CSAT, surveys, support, bugs, and roadmap in one workspace. AI usage is billed by actual tokens and selected model.
AI theme extraction
Open-ended responses cluster into themes automatically. No manual coding.
Trigger by behaviour
After Nth login, post-support resolution, on inactivity, on payment fail - multiple paths.
Per-segment + cohort views
Slice by plan tier, ARR, role, region. Compare Promoters vs Detractors.
Plus the rest of the loop
AI support access, bug reporting, and roadmap in one platform.
Features
Gleap
GetFeedback
Pricing model
Gleap
$149/mo Team
GetFeedback
Enterprise contracts
NPS surveys
Gleap
Included
GetFeedback
Included
CSAT surveys
Gleap
Included
GetFeedback
Included
Custom + open-ended surveys
Gleap
Included
GetFeedback
Included
AI theme extraction
Gleap
Kai PM
GetFeedback
Not included
Trigger by behaviour + event
Gleap
Included
GetFeedback
Included
Feeds AI product manager
Gleap
Kai PM
GetFeedback
Not included
Auto-updates roadmap from responses
Gleap
Kai PM
GetFeedback
Not included
AI support agent
Gleap
Kai
GetFeedback
Not included
In-app bug reporting + session replay
Gleap
Kai Code
GetFeedback
Not included
Unlimited team seats
Gleap
Included
GetFeedback
Tier-based
SOC 2 Type 2 / GDPR
Gleap
Included
GetFeedback
Included
From measurement to action
The signal becomes the roadmap.
In GetFeedback, NPS responses land in a dashboard. In Gleap, every response flows into Kai PM - which clusters open-ended themes, scores by revenue weight, surfaces what to build. The customers who complained get personalised notifications when you ship the fix.
“Projects go smoothly.”
Minuit Agency uses Gleap to collect and manage feedback and issues, with clients loving the shake gesture for reporting bugs.
Measurement without action is just data. Close the loop.