The GetFeedback alternative.

Choose Gleap when survey answers from inside your web or mobile app need a next step in the same workspace. Gleap ties NPS and in-app responses to the contact, the support conversation, feature requests and release notes, with unlimited seats from Team. GetFeedback fits teams collecting feedback from website visitors through a button or triggered form.

GetFeedback collects website visitor feedback with little setup. SurveyMonkey’s product page lists an always-on feedback button, trigger-based forms on behaviors such as scroll depth and exit intent, embedded forms, a built-in analysis dashboard and multi-form analysis, all added with one code snippet. Its July 2026 relaunch made it self-serve with a 7-day trial. Gleap does not claim parity for anonymous website-visitor programs.

GetFeedback Direct sunsets on December 31, 2026. SurveyMonkey’s product page states that GetFeedback historically included two products, Direct and Digital, and that with Direct sunsetting the company renamed GetFeedback Digital to GetFeedback. Its help center documents Direct’s email, Salesforce, SMS and chat survey channels. If you rely on Direct, export your responses and plan the move before that date.

GetFeedback lists two self-serve plans on the SurveyMonkey product page: Starter with up to 1,000 responses a month and a trigger-based form, and Plus with up to 2,000 responses a month plus the feedback button and embedded form. Annual billing is marked as saving 17% and both plans offer a 7-day trial. The numeric prices did not render when checked on 15 September 2026, so check current pricing on that page.

It depends on the job and on GetFeedback’s current prices, which could not be verified on 15 September 2026. Gleap Team is $149/month billed annually or $179 month-to-month with unlimited seats and surveys included; Pro is $299/month billed annually and adds Resolve, Code and PM. GetFeedback bills per plan with a monthly response allowance. Compare the response volume you expect against Gleap plans and the current GetFeedback page.

Surveys are included from Gleap Team, and Kai is available on every plan. Kai Resolve, Kai Code and Kai PM require Pro or Enterprise. AI usage is billed separately as prepaid credits on every plan, so budget it next to the subscription.

Export your responses and contacts first; no native GetFeedback importer is assumed. Rebuild the in-product surveys you still need in Gleap, run one in a test build, reply to one respondent from the inbox and keep the GetFeedback archive accessible. Website feedback buttons for anonymous visitors can stay in GetFeedback while you evaluate. Review the Gleap Trust Center for security details before rollout.

Gleap publishes this comparison. SurveyMonkey’s GetFeedback product page, the July 2026 relaunch announcement, the GetFeedback help center channels and release notes and the SurveyMonkey pricing page were checked on 15 September 2026; getfeedback.com now redirects to SurveyMonkey. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with GetFeedback.

Yes. The Gleap widget adds a feedback button to a website or web app, and surveys can also run on a hosted link or in an email. The difference is that identified answers sit next to the conversation, the requests and the product work in one workspace. See the website feedback tool.

Yes. Gleap provides web, iOS, Android, React Native and Flutter SDKs, so NPS and in-app surveys run inside the app with the contact identified. Verify survey display, triggers and identification on each platform in a test build. GetFeedback lists mobile app feedback as coming soon on its product page. Explore in-app surveys.

Kai PM groups related feedback and requests, finds duplicates, drafts a spec and scores it by demand, revenue, strategic fit and effort with weights you set. It proposes; your team decides what goes on the roadmap or starts a Kai Code session, and your engineers review the pull request. Explore Kai PM.

A survey answer supplies the need behind product work. Gleap carries it into a request, prioritization with Kai PM, a reviewable plan and a pull request, then a release note back to the people who asked, with your team deciding at each step. Explore self-driving development.