GetFeedback alternative

Micro surveys

Unlock customer insights with NPS surveys

Gather feedback instantly with Gleap’s in-app surveys, NPS tools, emoji ratings, and star reviews. Capture user sentiment directly inside your product, so you get higher response rates than traditional email surveys from GetFeedback.

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Visual feedback

Visual feedback that goes beyond surveys

Don’t just collect text responses — see what users actually experience. Customers can send annotated screenshots, video replays, and highlight issues directly on-screen, making feedback faster, clearer, and more actionable.

In-app bug reporting

⚡️-fast

AI-powered analysis & support

Unlike GetFeedback, Gleap doesn’t just collect data — it helps you act on it instantly. Kai, our GPT-5-powered AI assistant, automatically analyzes responses, identifies trends, and can resolve over 80% of customer questions in real time.

Help center

50 % less customer questions

Cut repetitive inquiries by 50% with Gleap’s integrated knowledge base. Automatically suggest helpful articles to users before they contact support, reducing ticket volume and freeing your team to focus on higher-value tasks.

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Empowerment

Drive adoption with product tours

Turn insights into action. Use Gleap’s interactive product tours to onboard new users, highlight newly released features, and guide customers toward the actions that increase retention.

Product tours

Built for builders

Why is Gleap the ultimate GetFeedback alternative?

Gleap is the ultimate GetFeedback alternative, combining surveys, bug reporting, roadmaps, and AI-powered support in one platform. It works across web, mobile, and desktop, captures visual and contextual feedback for deeper insights, includes a built-in help center and product tours, and offers more features at a lower cost with faster setup than GetFeedback.

Testimonials

What our users say

Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.

Dylan Matthews

CTO, White Inc.

We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.

Gaylan Greenawalt

PM, Airspeed

Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.

Martin Hardman

Transaction Network Services

Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.

Mark Breuß

Founder, MARK.ONE

Gleap is the perfect tool for agencies to collect and manage feedback and issues. It makes projects go smoothly and clients love the shaking gesture to report bugs.

Théo Hudry

CEO, Minuit Agency

Gleap has transformed how we manage customer experience—one platform, less hassle, and smarter support. It's streamlined everything from feedback to automation.

Elif Kavas

DX, Tridonic

FAQ

Common questions

How is Gleap different from GetFeedback?

GetFeedback focuses on surveys, while Gleap offers surveys, bug reporting, AI support, roadmaps, and live chat in one platform.

Can Gleap replace GetFeedback?

Yes. Gleap combines feedback collection, analysis, and customer support in a single system.

Does Gleap work on mobile apps?

Yes. Unlike GetFeedback, which is primarily web-focused, Gleap works seamlessly across web, mobile, and desktop.

The best GetFeedback alternative in 2025