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The Marker.io alternative for production SaaS.

Website feedback with replay, logs, and AI triage.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Capture
Diagnose
Open PR
Gleap bug report with session replay, logs, and device details.
Console and network logs captured with a Gleap bug report.
Kai Code preparing a pull request from a confirmed bug.
From report to pull request
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Marker.io alternatives should capture the evidence behind the screenshot. Gleap captures annotated screenshots plus session replay, console and network logs, browser and OS metadata, customer context, and AI triage. Confirmed bugs can route into Kai Code instead of stopping in a screenshot inbox.
Trusted by 4,500+ companies
Console + network logs, not just screenshots
When a user reports 'the payment didn't go through' in Marker.io, you see an error message. Kai Code shows the actual JavaScript error and the failed API call - status code, response, timing - automatically. Without the user opening DevTools.
Kai Code report with console errors and network failures alongside the screenshot.
Session replay, not snapshots
Screenshots capture a moment. Session replay captures the journey - every click, scroll, input before the bug. Understanding what the user did is often the hardest part of reproducing. Kai Code eliminates that uncertainty.
Session replay showing user actions leading up to the bug.
Starts plan mode
Full context moves into Kai Code plan mode.
AI triage
Dedupe, severity, pattern recognition - automatically. Marker.io is just a screenshot tool.
Mobile SDKs
iOS, Android, React Native, Flutter - first-class. Marker.io has none.
Plus AI support + roadmap
Kai and Kai PM available in the platform - Marker.io has neither.
Features
Gleap (Kai Code)
Marker.io
Pricing model
Gleap (Kai Code)
$149/mo Team + usage-based AI
Marker.io
Per-collector / project
Screenshot annotation
Gleap (Kai Code)
Included
Marker.io
Included
Video / screen recording
Gleap (Kai Code)
Included
Marker.io
Paid
Session replay
Gleap (Kai Code)
Included
Marker.io
Not included
Console + network logs
Gleap (Kai Code)
Included
Marker.io
Not included
iOS + Android + RN + Flutter SDKs
Gleap (Kai Code)
Included
Marker.io
Not included
AI triage + dedupe + severity
Gleap (Kai Code)
Kai Code
Marker.io
Not included
Kai Code plan, build, PR
Gleap (Kai Code)
Included
Marker.io
Not included
Starts plan mode
Gleap (Kai Code)
Included
Marker.io
Not included
AI support agent
Gleap (Kai Code)
Kai
Marker.io
Not included
Public roadmap + changelog
Gleap (Kai Code)
Kai PM
Marker.io
Not included
Unlimited seats
Gleap (Kai Code)
Included
Marker.io
Not included
SOC 2 Type 2 / GDPR
Gleap (Kai Code)
Included
Marker.io
Included
What you gain: Kai (AI support)
Marker.io has no support layer.
Marker.io is feedback collection only. Kai resolves 80% of inbound support automatically - multichannel, multilingual, 24/7.
See Kai
Kai resolving inbound support in the Gleap widget.
Kai PM roadmap board with revenue-weighted prioritisation.
What you gain: Kai PM (roadmap)
From feedback to shipped feature.
Marker.io captures a bug or a request and pushes it to Jira. Kai PM clusters feature requests, scores by revenue impact, ships a public roadmap, writes the changelog, notifies voters.
See Kai PM
“One platform, less hassle, and smarter support.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
Elif Kavas
DX, Tridonic
Team
$149/mo
Production-grade bug reporting + everything else.
Kai included
Unlimited seats
Session replay + console + network logs
iOS + Android + RN + Flutter + Web
Kai Code: plan, build, PR
Kai + Kai PM
SOC 2 Type 2 + GDPR
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Most popular
Built for production, not staging
Built for real users, real volume, and production context.
Talk to sales
Switching from Marker.io
What is the best Marker.io alternative for production SaaS?
For production SaaS teams, Gleap is the stronger Marker.io alternative because it captures website feedback, annotated screenshots, session replay, console logs, network traces, customer context, AI triage, and Kai Code handoff. Marker.io is built around screenshot feedback and issue routing.
What is the difference between Marker.io and Gleap?
Marker.io is built for design reviews and QA on staging. Gleap is built for production SaaS with real end-users - at scale, with AI triage, full technical context, AI support, product feedback, roadmap, and AI coding agent integration.
Does Marker.io capture console logs?
No. Marker.io captures annotated screenshots and optional video. Console logs, network traces, and session replay aren't captured. Kai Code captures all of them automatically.
Does Gleap have mobile SDKs?
Yes - native iOS, Android, React Native, Flutter. Marker.io is web-only.
How does AI triage work?
Incoming reports are deduplicated, scored by severity, tagged by codebase area, and routed. The same bug from 40 users becomes one cluster with 40 sessions.
How long does migration take?
Most teams live in a day. SDK install is one line. Marker.io feedback can be exported.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited, GDPR compliant, EU/US data residency on Enterprise.
Stop sending screenshots. Start sending solutions.
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See Kai Code
4.6 / 5
G2 · 4,500+ dev teams