When evaluating the best bug reporting and user feedback tool for your team, it’s worth comparing the top players. So why does Gleap stand out as the superior alternative to Marker.io? We combine Kai (AI bot), Visual bug reporting, live chat, public roadmaps, and so much more — all in one platform, at a fair and transparent price.
Trusted by 4500+ high-growth global companies:
Marker.io is a solid visual bug tracking widget — but that's all it does. Essential features like session replay and console logs are locked behind the $199/month Team plan, and there's no customer support, no roadmap, and no mobile SDK. Gleap gives you visual bug reporting with full dev context, AI-powered customer support, and a complete product feedback loop — across web and mobile.
Marker.io captures bugs and sends them to Jira. That's where it ends. Gleap captures annotated screenshots, console logs, and device metadata — and lets you resolve issues directly with AI-powered live chat, a knowledge base, and automated workflows. No separate support tool needed.
Marker.io only works on websites via a browser widget. Gleap captures bug reports across web, iOS, Android, and desktop apps — so your entire product stack is covered from a single platform.
Marker.io stops at bug tracking. Gleap connects bug reports to a public roadmap, feature voting, in-app surveys, and product tours — closing the loop between what users report and what your team ships.
Visual feedback
Marker.io focuses on visual bug reporting for websites. Gleap goes further — supporting web and mobile apps so you can capture issues across every platform your customers use. Each report includes screenshots, 60-second video replays, device details, and user annotations, giving your team the full context to resolve issues without endless back-and-forth.
GPT-5 powered
Unlike Marker.io, which focuses solely on bug collection, Gleap also helps you resolve customer issues instantly. Kai, our GPT-5-powered AI assistant, can answer over 80% of support requests in real time, cutting ticket volume and freeing your team to focus on development.
Gleap works across web and mobile apps, delivers rich bug reports with videos, screenshots, annotations, and logs, and includes AI-powered support, surveys, roadmaps, and product tours — all at a lower cost and with faster setup than Marker.io.
Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.
We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.
Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.
Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.
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