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The Userback alternative for visual feedback.

Feedback that reaches support, roadmap, and code.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Capture
Diagnose
Open PR
Gleap bug report with session replay, logs, and device details.
Console and network logs captured with a Gleap bug report.
Kai Code preparing a pull request from a confirmed bug.
From report to pull request
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Userback alternatives should close the loop after feedback arrives. Gleap gives you annotated screenshots plus session replay, logs, AI triage, AI support, and product feedback workflows. Kai runs support. Kai PM runs roadmap. Kai Code turns confirmed bugs into implementation work.
Trusted by 4,500+ companies
No more manual triage
Every report in Userback is a manual task - open, read, dedupe, score, route. Kai Code automates all of it: deduplication, severity scoring, pattern recognition. Pre-sorted backlog every morning.
Kai Code automated triage of incoming bug reports.
Technical depth Userback skips
Userback captures visual feedback - screenshots, short video. Kai Code adds session replay, console logs, network requests, environment data. Your devs see what actually happened, not just what the user saw.
Kai Code report with session replay, console logs, and network trace.
Starts plan mode
Full context moves into Kai Code plan mode.
Plus AI support
Kai resolves 80% - Userback has no support layer.
Plus roadmap
Kai PM ships a public roadmap and changelog.
Flat $149/mo, unlimited seats
Userback prices by collector + project.
Features
Gleap (Kai Code)
Userback
Pricing model
Gleap (Kai Code)
$149/mo Team + usage-based AI
Userback
Per-collector / project tier
Visual annotation + screenshot
Gleap (Kai Code)
Included
Userback
Included
Video feedback
Gleap (Kai Code)
Included
Userback
Included
Session replay
Gleap (Kai Code)
Included
Userback
Not included
Console + network logs
Gleap (Kai Code)
Included
Userback
Not included
iOS + Android + RN + Flutter SDKs
Gleap (Kai Code)
Included
Userback
Not included
AI triage + dedupe + severity
Gleap (Kai Code)
Kai Code
Userback
Not included
Kai Code plan, build, PR
Gleap (Kai Code)
Included
Userback
Not included
Starts plan mode
Gleap (Kai Code)
Included
Userback
Not included
AI support agent
Gleap (Kai Code)
Kai
Userback
Not included
Public roadmap + changelog
Gleap (Kai Code)
Kai PM
Userback
Not included
Unlimited seats
Gleap (Kai Code)
Included
Userback
Not included
SOC 2 Type 2 / GDPR
Gleap (Kai Code)
Included
Userback
Included
What you gain: Kai (AI support)
Userback isn't a support platform.
Userback has some messaging but no AI that resolves tickets, no knowledge base your users search, no live chat infrastructure. Kai resolves 80% of inbound automatically - same widget that collects feedback.
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Kai resolving a support conversation in the Gleap widget.
Kai PM clustered roadmap with revenue-weighted feature scoring.
What you gain: Kai PM (roadmap)
Feature requests with revenue scoring.
Feature requests in Userback sit as feedback items. Kai PM clusters them with AI, scores by revenue impact, ships a public roadmap voters follow, writes the changelog when you ship - and notifies the customers who asked.
See Kai PM
“Gleap removed the budget ceiling.”
Partfox fully integrated Gleap with custom data in 10 days and now uses live chat, AI support, bug reporting, feature requests, product tours, checklists, and surveys.
Maic Fankhauser
Product Manager, Partfox
Team
$149/mo
Visual feedback + technical capture + AI triage + dev integration.
Kai included
Unlimited seats
Session replay + console + network logs
iOS + Android + RN + Flutter + Web + Desktop
Kai Code: plan, build, PR
Kai + Kai PM
SOC 2 Type 2 + GDPR
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Most popular
One platform, one bill
Replace Userback, your support tool, and your roadmap tool.
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Switching from Userback
What is the best Userback alternative for visual feedback?
For visual feedback that turns into shipped fixes, Gleap is the stronger Userback alternative. It includes annotated screenshots, session replay, logs, AI triage, Kai Code handoff, AI support, product feedback, and a roadmap in the same platform.
Does Userback capture session replay?
No. Userback captures screenshots and optional video. Session replay (frame-by-frame DOM reconstruction) is not their default. Kai Code captures it automatically.
Does Gleap have mobile SDKs?
Yes - native iOS, Android, React Native, Flutter. Userback is web-focused.
How does AI triage compare?
Userback's inbox is manual. Kai Code dedupes semantically, scores severity, recognises patterns. Pre-sorted backlog every morning.
How long does migration take?
Most teams live in a day. SDK install is one line. Existing Userback feedback can be exported.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited, GDPR compliant, EU/US data residency on Enterprise.
Visual feedback with AI on top, and a full platform underneath.
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See Kai Code
4.6 / 5
G2 · 4,500+ dev teams