If you’re searching for a modern, more affordable alternative to Userback for bug tracking and user feedback, Gleap delivers everything you need — and more. We combine Kai (AI bot), visual bug reporting, live chat, public roadmaps, in-app surveys, and product tours — all in one streamlined platform. Get powerful tools without hidden costs and deliver an exceptional experience for your team and your customers.
Trusted by 4500+ high-growth global companies:
Visual feedback
Userback provides visual feedback tools like screenshots, videos, and integrations with Jira, Trello, and other platforms. Gleap matches those features and adds more — including annotated screenshots, 60-second video replays, console and network logs, and complete technical context for every bug. This ensures faster, more accurate troubleshooting without extra follow-up.
GPT-5 powered
Unlike Userback, Gleap isn’t just for collecting feedback — it’s also built for instant customer support. Kai, our GPT-5-powered assistant, resolves over 80% of customer questions in real time, helping you cut ticket volume while your team focuses on building.
Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.
We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.
Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.
Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.
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