Tawk.to is a popular choice for free live chat, but Gleap takes customer communication further, combining chat with visual bug reporting, AI-powered support, in-app feedback tools and a knowldege base.
While Tawk.to charges for AI add-ons and branding removal, Gleap gives you an AI chatbot, live chat automation, and a complete support stack at transparent pricing. It's the Tawk.to alternative built for teams that want AI customer support without hidden costs.
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Tawk.to offers free live chat. Gleap gives you AI-powered chat, bug reporting, surveys, a knowledge base, and product tours, features Tawk.to charges extra for or doesn't offer at all.
Tawk.to charges separately for AI features and branding removal. Gleap includes AI chatbot Kai, custom branding, and live chat automation in every plan, no hidden upgrades needed.
Tawk.to offers a basic knowledge base as a paid add-on. Gleap's knowledge base is built in and powers the AI chatbot, automatically suggesting articles before customers open a conversation.
Tawk.to is pure live chat. Gleap combines chat with visual bug reporting, customer surveys, product roadmaps, and a knowledge base, so you replace multiple tools with one.
⚡️-fast
Resolve customer issues instantly with Kai, our AI-powered chatbot that automates support using your knowledge base. Unlike Tawk.to, which charges for AI features, Gleap includes AI customer support and live chat automation in every plan, providing AI-powered customer service around the clock.
Micro surveys
Run NPS, emoji ratings, star ratings, and text surveys directly inside your product with Gleap's in-app feedback tools. Collect customer feedback at the right moment, something Tawk.to's basic live chat can't do. It's an online feedback tool built into your support platform.
Help center
Cut repetitive support requests by up to 50% with Gleap's integrated knowledge base software. Your AI chatbot uses it to answer questions automatically, and customers can search your help center directly. Tawk.to charges extra for knowledge base features , Gleap includes them in every plan.
Empowerment
Guide new users, highlight updates, and showcase hidden features with Gleap's interactive product tours and user onboarding tools. Combined with AI customer support, live chat software, and a knowledge base, Gleap goes beyond Tawk.to to give you a complete customer onboarding software solution.
Gleap is the ultimate Tawk.to alternative, bringing together live chat, visual bug reporting, in-app surveys, public roadmaps, and AI-powered support in a single platform that works across web, mobile, and desktop. It captures rich visual and technical context for every conversation, includes a fully integrated knowledge base and interactive product tours, and delivers all of this at a lower cost with faster setup than Tawk.to.
Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.
We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.
Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.
Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.
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