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The Tawk.to alternative.

Free chat. Until you count the hours.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Answer
Handoff
Learn
Kai answering a customer conversation in the Gleap Inbox.
A support handoff with full ticket context preserved.
Knowledge base and inbox insights improving future answers.
From first answer to expert handoff
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Trusted by 4,500+ companies
Free is a pricing model - not a business outcome
500 conversations/month × ~10 minutes each = 83 team-hours/month. At $24/hr that's $2,000 of staff time. Kai handles 400 of those automatically. You save ~$1,600/month for a $149/month platform.
Kai resolving 80% of inbound support without a human touching it.
Native mobile SDKs
Tawk.to's mobile story is limited - embed a web view, hope it works. Gleap ships native SDKs for iOS, Android, React Native, and Flutter with feature parity and session replay built in.
A native Gleap widget running in a mobile app.
Token-based AI usage
Tawk.to has no AI auto-resolution. Kai resolves routine inbound with usage billed by actual tokens and selected model.
Bug reports → PRs
Tawk.to has no bug reporting. Kai Code captures replay + logs and starts plan mode.
Roadmap built-in
Tawk.to feature requests die in chat. Kai PM ships a public roadmap and changelog.
SOC 2 + GDPR
Enterprise-grade security. EU residency on Enterprise.
Features
Gleap
Tawk.to (free)
Platform pricing
Gleap
$149/mo Team
Tawk.to (free)
Free
Hours of team time saved/mo
Gleap
~66 hrs (80% deflection)
Tawk.to (free)
0
AI auto-resolution
Gleap
Kai, 80%
Tawk.to (free)
Not included
Live chat
Gleap
Included
Tawk.to (free)
Included
Knowledge base / help center
Gleap
Included
Tawk.to (free)
Basic
Multichannel inbox
Gleap
Widget, email, WhatsApp, Insta, Telegram
Tawk.to (free)
Limited
Copilot for human agents
Gleap
Included
Tawk.to (free)
Not included
Native iOS / Android / RN / Flutter SDKs
Gleap
Included
Tawk.to (free)
Not included
In-app bug reporting + session replay
Gleap
Kai Code
Tawk.to (free)
Not included
Kai Code plan, build, PR
Gleap
Kai Code
Tawk.to (free)
Not included
Public roadmap + voting board
Gleap
Kai PM
Tawk.to (free)
Not included
Changelog + voter notifications
Gleap
Kai PM
Tawk.to (free)
Not included
Product tours + checklists
Gleap
Included
Tawk.to (free)
Not included
Unlimited seats
Gleap
Included
Tawk.to (free)
Included
SOC 2 Type 2
Gleap
Included
Tawk.to (free)
Not included
What you gain: Kai Code
The dev loop tawk.to doesn't have.
When a tawk.to user reports a bug, you get a chat message. Kai Code captures session replay, console logs, network requests, device data - starts a Kai Code run with the full context attached. Kai Code starts with the full context.
See Kai Code
A Kai Code bug report with session replay opening a Kai Code run.
Kai PM roadmap board with revenue-weighted feature prioritisation.
What you gain: Kai PM
A roadmap, not a chat that ends.
Feature requests in tawk.to die when the chat ends. Kai PM collects requests, clusters them, scores by revenue impact, publishes a public roadmap, writes the changelog when you ship.
See Kai PM
“Superior features for 75,000+ users.”
Airspeed switched from UserSnap to Gleap to support multiple platforms and more than 75,000 users with a stronger feedback and support workflow.
Gaylan Greenawalt
PM, Airspeed
Team
$149/mo
Save 60+ hours of team time per month.
Kai included
AI usage billed by actual tokens + selected model
Unlimited seats
Native iOS / Android / RN / Flutter SDKs
Kai Code (bug reports → PRs)
Kai PM (roadmap + changelog)
SOC 2 Type 2 + GDPR
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Most popular
Team-time ROI
Save about $1.6k in staff time at 500 conversations/mo.
Talk to sales
Switching from Tawk.to
Is there a free alternative to Tawk.to with AI?
Not really - free AI chat tools either don't exist, or are so capped they aren't useful. Gleap Team is $149/mo with unlimited seats, and AI usage is billed by actual tokens and selected model.
Does Tawk.to have AI support?
Tawk.to has chatbot builders and basic automations, but no AI that genuinely understands a support question and resolves it autonomously. Gleap's Kai agent does - using your knowledge base, in 80+ languages.
Why upgrade from free to paid?
Math. 500 conversations/month × ~10 minutes per response = 83 hours of staff time. At $24/hr (~$50k/yr support agent salary) that's $2,000/month. Gleap deflects ~80% of that work. Net saving: ~$1,600/month against a $119 platform fee.
What does Gleap have that Tawk.to doesn't?
AI auto-resolution, native mobile SDKs (iOS, Android, RN, Flutter), bug reporting with session replay (Kai Code), public roadmap + changelog (Kai PM), product tours + checklists, SOC 2 Type 2 compliance.
How long does migration take?
Most teams live in a day. SDK install is one line. Guided setup ~30 minutes.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited, GDPR compliant, EU/US data residency on Enterprise.
Stop trading staff time for a free chat tool.
Start free trial
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4.6 / 5
G2 · 4,500+ teams