Tawk.to alternative

⚡️-fast

Instant support resolution

Resolve customer issues instantly with Kai, our GPT-5-powered AI assistant that automates over 80% of support inquiries. From answering FAQs to executing workflows, Kai dramatically cuts response times while keeping conversations personal — all without extra costs or third-party tools.

Visual feedback

Capture feedback visually

With Gleap, customers can send annotated screenshots, 60-second video replays, and even draw directly on their screen to show exactly what they mean. Every report includes browser, device, and network details — making troubleshooting faster and more accurate than Tawk.to’s basic text chat.

In-app bug reporting

Micro surveys

Unlock customer insights with NPS surveys

Run NPS, emoji ratings, star ratings, and text surveys directly inside your product or app. Gleap’s surveys get far higher response rates than email forms, helping you understand and act on customer needs in real time.

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Help center

50 % less customer questions

Cut repetitive support requests by up to 50% with Gleap’s integrated help center. Automatically suggest relevant articles before a user contacts you — reducing workload while improving customer experience.

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Empowerment

Product Tours to Boost Adoption

Guide new users, highlight updates, and showcase hidden features with Gleap’s product tours — something Tawk.to doesn’t offer natively.

Product tours

Built for builders

Why is Gleap the ultimate Tawk.to alternative?

Gleap is the ultimate Tawk.to alternative, bringing together live chat, visual bug reporting, in-app surveys, public roadmaps, and AI-powered support in a single platform that works across web, mobile, and desktop. It captures rich visual and technical context for every conversation, includes a fully integrated knowledge base and interactive product tours, and delivers all of this at a lower cost with faster setup than Tawk.to.

Testimonials

What our users say

Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.

Dylan Matthews

CTO, White Inc.

We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.

Gaylan Greenawalt

PM, Airspeed

Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.

Martin Hardman

Transaction Network Services

Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.

Mark Breuß

Founder, MARK.ONE

Gleap is the perfect tool for agencies to collect and manage feedback and issues. It makes projects go smoothly and clients love the shaking gesture to report bugs.

Théo Hudry

CEO, Minuit Agency

Gleap has transformed how we manage customer experience—one platform, less hassle, and smarter support. It's streamlined everything from feedback to automation.

Elif Kavas

DX, Tridonic

FAQ

Common questions

How is Gleap different from Tawk.to?

Tawk.to is focused on live chat, while Gleap combines chat with bug reporting, surveys, AI-powered support, roadmaps, and product tours — all in one tool.

Does Gleap have a free plan like Tawk.to?

While Gleap doesn’t have a completely free plan, it includes more advanced features in one subscription, reducing the need for extra paid tools.

The best Tawk.to live chat alternative in 2025