When it comes to customer support, Tidio's live chat tools are solid, but Gleap takes it further with a full suite of features, AI chatbot, live chat software, visual bug reporting, customer feedback surveys, and a knowledge base.
Compare Tidio pricing: while Tidio charges per AI conversation, Gleap gives you AI-powered customer support, live chat automation, and a help center at a predictable price. It's the Tidio alternative built for teams that want more without paying more.
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Tidio charges per AI conversation and caps chatbot usage by tier. Gleap gives you unlimited AI, live chat, bug reporting, surveys, and a knowledge base at a flat monthly price.
Tidio's Lyro AI caps conversations at 50/mo on Starter and charges for overages on higher plans. Gleap's AI agent Kai handles unlimited conversations on every plan, no metering, no surprises.
Tidio requires third-party integrations for help center content and has no onboarding tools. Gleap includes a knowledge base, product tours, and in-app checklists natively, reducing support volume from day one.
Tidio handles chat. Gleap also captures visual bug reports with screenshots, video replays, console logs, and device context, so your team fixes problems instead of just talking about them.
⚡️-fast
Resolve customer issues instantly with Kai, our AI-powered chatbot that automates support using your knowledge base. Unlike Tidio pricing that charges per chatbot conversation, Gleap includes AI customer support and live chat automation in every plan - no per-resolution fees.
Visual feedback
Go beyond plain-text chat transcripts. With Gleap, customers can send annotated screenshots, 60-second video replays, and detailed in-app bug reports with full technical context. Tidio has no bug reporting features. Gleap is a complete bug reporting software and live chat platform in one.
Micro surveys
Run NPS, emoji ratings, star ratings, and text surveys directly inside your product with Gleap's in-app feedback tools. Collect customer feedback at key moments — something Tidio's basic chatbot flows can't replicate. It's a complete AI customer feedback platform.
Help center
Cut repetitive queries by up to 50% with Gleap's integrated knowledge base software. Your AI chatbot automatically suggests relevant articles, and customers can search your help center directly. Tidio requires third-party integrations for knowledge base features. Gleap includes them natively.
Empowerment
Onboard new users, highlight feature updates, and guide customers through key actions with Gleap's interactive product tours and user onboarding tools. Gleap goes beyond Tidio's chatbot to give you a complete customer onboarding software and AI customer support platform.
Gleap is the ultimate Tidio alternative, combining live chat, bug reporting, surveys, roadmaps, and AI-powered support in one platform that works across web, mobile, and desktop, captures visual and technical context for richer conversations, includes a built-in knowledge base and product tours, and offers more features at a lower cost with faster setup than Tidio.
Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.
We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.
Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.
Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.
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