The Tidio alternative

built for SaaS, not for Shopify.

4.6/5 on G2

Trusted by 4,500+ teams worldwide

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Kai answering a customer conversation in the Gleap Inbox.

A support handoff with full ticket context preserved.

Knowledge base and inbox insights improving future answers.

From first answer to expert handoff

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Trusted by 4,500+ companies

Lyro handles FAQs. Kai handles real support.

Lyro answers 'what are your hours?' and 'how do I reset my password?'. Kai runs deeper knowledge base integration, multi-turn reasoning across channels, and resolves 80% of inbound - not just the simple ones.

Kai resolving a multi-turn support conversation that Lyro AI would escalate.

Predictable pricing, not credits

Tidio's Lyro is credits-based - buy packages, use them up, stop the AI when they run out. Gleap bills AI usage by actual tokens and selected model, with usage controls instead of credit bundles.

Native mobile SDKs

Tidio's SaaS / mobile SDKs are weak. Gleap ships iOS, Android, React Native, Flutter - first-class.

Bug reports → PRs

Tidio has no bug reporting. Kai Code captures session replay, starts plan mode with full context.

Feature requests → roadmap

Kai PM clusters requests and ships them to your public roadmap.

SOC 2 + GDPR

Same compliance posture. EU residency on Enterprise.

AI pricing model

Gleap

Actual tokens + selected model

Tidio

Credit packages

Pricing

Gleap

$149/mo Team

Tidio

Per-operator + AI credits

AI auto-resolution rate

Gleap

Kai, 80%

Tidio

Lyro, basic FAQs

Live chat

Gleap

Included

Tidio

Included

Multichannel inbox

Gleap

Included

Tidio

Partial

Knowledge base

Gleap

Included

Tidio

Limited

Copilot for human agents

Gleap

Included

Tidio

Included

Automated workflows

Gleap

Included

Tidio

Basic

Email campaigns

Gleap

Included

Tidio

Included

Product tours + checklists

Gleap

Included

Tidio

Not included

Native iOS / Android / RN / Flutter SDKs

Gleap

Included

Tidio

Not included

In-app bug reporting + session replay

Gleap

Kai Code

Tidio

Not included

Kai Code plan, build, PR

Gleap

Kai Code

Tidio

Not included

Public roadmap + voting board

Gleap

Kai PM

Tidio

Not included

Changelog + voter notifications

Gleap

Kai PM

Tidio

Not included

Unlimited seats

Gleap

Included

Tidio

Not included

E-commerce focus (Shopify integrations)

Gleap

Limited

Tidio

Included

SOC 2 Type 2 / GDPR

Gleap

Included

Tidio

GDPR

What you gain: Kai Code

The dev loop Tidio doesn't have.

Tidio has no bug reporting. When a SaaS user says something is broken, you get a chat message. Kai Code captures session replay, console logs, network requests, device data - starts a Kai Code run with the full context attached.

See Kai Code

A Kai Code bug report with session replay opening a Kai Code run.

Kai PM roadmap board with clustered feature requests.

What you gain: Kai PM

A roadmap, not a forgotten chat.

Feature requests in Tidio die when the chat ends. Kai PM collects across channels, clusters with AI, scores by revenue impact, publishes a public roadmap, writes the changelog when you ship. Voters get notified.

See Kai PM

“Essential to our development process.”

Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.

Mark Breuß

Founder, MARK.ONE

Team

$149/mo

Flat. Unlimited seats. Kai included.

Kai included

AI usage billed by actual tokens + selected model

Unlimited seats

Native iOS / Android / RN / Flutter SDKs

Kai Code (bug reports → PRs)

Kai PM (roadmap + changelog)

SOC 2 Type 2 + GDPR

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Most popular

No credit surprises

Token-based AI usage with caps you control.

Talk to sales

What is the best Tidio alternative for SaaS?

Gleap. Tidio is built for e-commerce. Gleap is purpose-built for SaaS product teams: native mobile SDKs, deeper AI reasoning, bug reporting with session replay, and a roadmap (Kai PM). Team is $149/mo with unlimited seats and usage-based AI; Pro adds Kai Code and Kai Resolve.

Does Tidio work for SaaS?

It can, but it's not optimised for it. Tidio's strongest features (order tracking, Shopify integration, cart abandonment) target e-commerce. For SaaS - where you need mobile SDKs, in-product widgets, and a path from support to engineering - Gleap is a better fit.

How does Gleap's AI pricing compare to Tidio Lyro?

Gleap bills Kai usage by actual tokens and selected model. Tidio Lyro uses credit packages - buy a bundle, use it up, stop the AI or buy more. Gleap usage caps let you control spend without managing credit bundles.

Does Gleap have e-commerce features?

Some - Shopify integration via Composio, order-tracking via custom agents. But Gleap's focus is SaaS. If your business is primarily Shopify/WooCommerce, Tidio may still fit better.

How long does migration take?

Most teams live in a day. Import contacts and conversation history. SDK install is one line. Guided setup ~30 minutes.

Is Gleap SOC 2 certified?

Yes - SOC 2 Type 2 audited, GDPR compliant, EU/US data residency on Enterprise.

Outgrow your chatbot. Land on the platform.

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4.6 / 5

G2 · 4,500+ teams