Switch from Tidio

Gleap vs Tidio: From chat support to total feedback hub

When it comes to customer support, Tidio’s live chat tools are solid, but Gleap takes it up a notch with a full suite of feedback features, bug tracking, and customer insights. If you're looking for more than just live chat, here’s why Gleap might be the right fit for your team.

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4,100+ customers rely on Gleap

More than 4,100+ organizations worldwide rely on Gleap.
Full powered support

Transform your customer connections 🌟

Go beyond chat with Gleap’s full suite of feedback tools, advanced insights, and AI-powered support. Ready to upgrade from Tidio? Switch to Gleap today.

One tool to do it all

All-in-one feedback, not just chat

Get the whole feedback package - surveys, bug reports, feature requests, and NPS - capturing feedback across every touchpoint to keep users engaged.

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Fix bugs twice as fast

Built-in bug tracking that gets it done

Effortlessly track bugs in real-time, with user actions and tech details all logged for your dev team, so you can troubleshoot faster and keep customers happy.

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Meet Kai

AI-powered support

Say hello to Kai, Gleap’s AI bot, ready to answer customer questions and provide real-time help, drawing from your internal resources for instant answers and relevant insights.

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Startup program

Designed for startups on the rise

Tailored for growth and scalability, Gleap has special startup pricing to keep your feedback and support efforts seamless as you scale.

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“It’s like embarking on a magical journey”

Dive into the world of in-app bug reporting with Gleap. By bridging users and developers, we craft a transformative journey filled with insights at every turn.

14-day free trial

Don't take our word for it.
Hear what our customers say.

“Gleap is the perfect tool for agencies to collect and manage feedback and issues. It makes projects go smoothly and clients love the shaking gesture to report bugs.”

Théo Hudry

CEO, Minuit Agency

We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users.

Gaylan Greenawalt

PM, Airspeed

“Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.”

Martin Hardman

Transaction Network Services

“Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.”

Mark Breuß

Founder, MARK.ONE

Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.

Dylan Matthews

CTO, White