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Isometric abstract illustration of AI customer support chatbot automation and ROI improvement.

AI

AI Customer Support Chatbot ROI: New 2026 Benchmarks for SaaS Teams

With AI customer support chatbots resolving up to 85% of tickets in SaaS, discover how to benchmark and improve chatbot ROI with real 2026 data and actionable KPIs.

Latest stories

Bug reporting with console logs visualized as geometric floating logs and magnifying glass.

Product & Features

Bug Reporting with Console Logs: The Overlooked Goldmine for Fast Fixes

Visual bug reporting for SaaS support shown as geometric shapes highlighting session replay and screenshots.

Product & Features

Why Visual Bug Reporting for SaaS Support Is the New Standard

Abstract isometric illustration of session replay vs screenshots bug reporting with floating magnifying glass and connected orbs.

Competitor Alternatives

Session Replay vs Screenshots: Which Bug Reports Do Developers Trust?

Abstract isometric artwork of agentic AI customer support automation with floating orbs and connector lines.

AI

Agentic AI Customer Support Automation: Are You Solving or Annoying?

Abstract isometric illustration showing AI agent customer support automation with connected nodes and soft purple hues.

AI

Stop Treating AI Chatbots as Widgets: Build Real Support Agents

Abstract hybrid support illustration with connected nodes and glowing orbs, visualizing the AI customer support hybrid model.

AI

Why AI-Only Support Is Failing: Lessons for the AI Customer Support Hybrid Model

Session replay vs screenshots bug reporting illustrated with abstract magnifying glass and visual code.

Product & Features

Session Replay vs Screenshots Bug Reporting: Why Context Wins

Isometric illustration visualizing proactive AI agents for customer support using connected abstract shapes.

AI

Proactive AI Agents for Customer Support: Beyond Cost Cutting

Abstract illustration of AI customer support failures with chatbots and warning signals.

AI

AI Customer Support Failures: Backlash, Liability, and Lessons for 2026

Minimal abstract illustration of visual bug reporting for SaaS apps with magnifying glass and session replay shapes.

Product & Features

Why Visual Bug Reporting for SaaS Apps Is Critical in 2026

AI customer support failure recovery illustrated through an abstract, context-rich human handoff scene.

AI

Why Most AI Support Fails at Recovery and How Human Handoffs Fix It

Abstract illustration of measuring AI support quality using connected nodes and flowing orbs

AI In the News

Beyond Resolution Rates: Measuring AI Support Quality That Matters

Product & Features

AI Support Human Handover Best Practices: Why Human Escalation Still Matters

Engineering

Turning Support Tickets Into Product Roadmap Gold (Without Drowning)

For Startups

AI Customer Feedback Analysis Is Rewriting Product Roadmaps in 2026

Tools & Integrations

AI Customer Feedback Analysis: Real-Time Product Intelligence in 2026

User Engagement

AI Customer Feedback Analysis: How 2026 SaaS Turns Real-time Insights into Product Intelligence

AI In the News

AI Customer Feedback Analysis: The New Backbone of Product Intelligence in 2026

Product & Features

Why Visual Bug Reporting Tools Are Dominating in 2026 (and Text-Only Is Out)

AI In the News

AI Customer Support Automation in 2026: Agentic Trends, Risks & Governance

AI In the News

AI Agents in Customer Support: Why 2026 Is the Breakout Year

AI In the News

Agentic AI Customer Support: 2026's Big Shift in Helpdesk Automation

AI In the News

AI Customer Support Trends 2026: Agentic Automation & Hybrid Workflows

AI In the News

AI Chatbots for Customer Support: How Agentic AI Is Transforming CX in 2026

AI In the News

Why Agentic AI Is Redefining Customer Support in 2026