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Customer Support & Product Feedback Insights for Teams

Founder-led insights on customer support, user feedback, and building better SaaS products with Gleap.

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AI Agent Escalation: Balancing Automation & Human Support

Explore AI agent escalation strategies and their impact on customer support. Learn how seamless AI-to-human transitions enhance efficiency and satisfaction.
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Latest stories

Why Agentic AI Is Redefining Customer Support in 2026

Agentic AI in Customer Support: Why 2026 Is a Breakout Year

AI Customer Support Automation: How Agents Reshape Service in 2026

AI Customer Support Automation: Trends, Data & ROI in 2026

Agentic AI Customer Support: 2026's Big Shift in SaaS Service

AI Customer Support Automation: Why Multichannel, Agentic AI Is Transforming SaaS CX in 2026

AI in Customer Service and Product Intelligence: Top 2026 Trends & How Gleap Closes the Loop

AI in Customer Service 2026: Emerging Trends, Use Cases, and the Hybrid Future

Why the Next Wave of Product-Led Growth Depends on Real-Time Feedback

Introducing Kai: Gleap’s AI Chatbot Revolutionizing In-App Support

The Ultimate Guide to AI Customer Experience in 2026

From AI Copilots to AI Orchestrators: How Agentic Workflows Are Quietly Rewriting Multichannel Customer Support

From Chatbots to AI Orchestrators: Designing an Agent‑Centric CX Stack for 2026 and Beyond

Agentic AI is Here: The End of the Support Ticket as You Know It

Why Use a Bug Reporting Tool?

Why PM Tools Don’t Do the Trick for Bug Reporting

Ultimate Software Tools for Startups: Save Time and Money

What Is a Tester & Why Should You Care About Software Testing?

We’ve Got 99 Problems But a Bug Ain’t One

Types of Bugs to Keep in Mind While Testing

The Mistakes We Made: Falling into the Featuritis Trap

The future of customer support with Gleap's new GPT powered features

Transform Your Help Center: What You Can Do with Gleap’s New Editor

Supercharge Your Workflow with Gleap's Zapier Integration

The Difference Between Alpha and Beta Testing