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Customer Support & Product Feedback Insights for Teams

Founder-led insights on customer support, user feedback, and building better SaaS products with Gleap.

AI chatbots boosting SaaS support efficiency through automation.
AI

Reducing Customer Support Costs with AI Chatbots for SaaS

Explore how AI chatbots are cutting costs and boosting service in the SaaS industry.
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Latest stories

Session replay bug reporting for SaaS visualized with abstract geometric shapes and magnifying glass.
Engineering

Why Session Replay Tools Are Breaking SaaS Apps (and How to Fix It)

Minimal isometric illustration showing console log bug reporting with abstract geometric shapes.
Engineering

Console Log Bug Reporting: The Overlooked Power Tool for Fast Fixes

Capture console logs for bug reporting with abstract bug icons and log symbols in soft SaaS brand colors.
Engineering

Capture Console Logs for Bug Reporting: The Shortcut to Faster Fixes

Abstract illustration representing console log bug reporting best practices, using Gleap brand colors.
Product & Features

Console Log Bug Reporting Best Practices for Modern Support Teams

Isometric illustration of visual bug reporting vs text descriptions with abstract bug and screenshot elements.
Product & Features

Visual Bug Reporting vs Text Descriptions: Which Saves More Time?

Session replay vs screenshots bug reporting visualized by abstract magnifying glass and dynamic connection shapes.
Product & Features

Session Replay vs Screenshots: The Bug Reporting Upgrade Devs Want

Abstract illustration symbolizing AI support agent limitations assisting with complex customer issues.
AI

AI Support Agent Limitations: Why Complex Issues Still Need Humans

Abstract geometric illustration of autonomous AI customer support agents with purple, coral, and teal nodes.
AI

Not Just a Chatbot: How Autonomous AI Agents Are Quietly Transforming Support

Bug reporting with console logs visualized as geometric floating logs and magnifying glass.
Product & Features

Bug Reporting with Console Logs: The Overlooked Goldmine for Fast Fixes

Visual bug reporting for SaaS support shown as geometric shapes highlighting session replay and screenshots.
Product & Features

Why Visual Bug Reporting for SaaS Support Is the New Standard

Abstract isometric illustration of session replay vs screenshots bug reporting with floating magnifying glass and connected orbs.
Competitor Alternatives

Session Replay vs Screenshots: Which Bug Reports Do Developers Trust?

Abstract isometric artwork of agentic AI customer support automation with floating orbs and connector lines.
AI

Agentic AI Customer Support Automation: Are You Solving or Annoying?

Abstract isometric illustration showing AI agent customer support automation with connected nodes and soft purple hues.
AI

Stop Treating AI Chatbots as Widgets: Build Real Support Agents

Abstract hybrid support illustration with connected nodes and glowing orbs, visualizing the AI customer support hybrid model.
AI

Why AI-Only Support Is Failing: Lessons for the AI Customer Support Hybrid Model

Session replay vs screenshots bug reporting illustrated with abstract magnifying glass and visual code.
Product & Features

Session Replay vs Screenshots Bug Reporting: Why Context Wins

Isometric illustration visualizing proactive AI agents for customer support using connected abstract shapes.
AI

Proactive AI Agents for Customer Support: Beyond Cost Cutting

Abstract illustration of AI customer support failures with chatbots and warning signals.
AI

AI Customer Support Failures: Backlash, Liability, and Lessons for 2026

Minimal abstract illustration of visual bug reporting for SaaS apps with magnifying glass and session replay shapes.
Product & Features

Why Visual Bug Reporting for SaaS Apps Is Critical in 2026

AI customer support failure recovery illustrated through an abstract, context-rich human handoff scene.
AI

Why Most AI Support Fails at Recovery and How Human Handoffs Fix It

Abstract illustration of measuring AI support quality using connected nodes and flowing orbs
AI In the News

Beyond Resolution Rates: Measuring AI Support Quality That Matters

Product & Features

AI Support Human Handover Best Practices: Why Human Escalation Still Matters

Engineering

Turning Support Tickets Into Product Roadmap Gold (Without Drowning)

For Startups

AI Customer Feedback Analysis Is Rewriting Product Roadmaps in 2026

Tools & Integrations

AI Customer Feedback Analysis: Real-Time Product Intelligence in 2026

User Engagement

AI Customer Feedback Analysis: How 2026 SaaS Turns Real-time Insights into Product Intelligence

AI-first customer support

“It’s like embarking on a magical journey with Gleap”

Why teams choose Gleap for customer support:
‍A real-time customer support and user feedback platform that helps SaaS teams turn conversations into product improvements.

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