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Customer Support & Product Feedback Insights for Teams

Founder-led insights on customer support, user feedback, and building better SaaS products with Gleap.

AI chatbots boosting SaaS support efficiency through automation.

Reducing Customer Support Costs with AI Chatbots for SaaS

Explore how AI chatbots are cutting costs and boosting service in the SaaS industry.
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Latest stories

AI Customer Feedback Analysis: The New Backbone of Product Intelligence in 2026

Why Visual Bug Reporting Tools Are Dominating in 2026 (and Text-Only Is Out)

AI Customer Support Automation in 2026: Agentic Trends, Risks & Governance

AI Agents in Customer Support: Why 2026 Is the Breakout Year

Agentic AI Customer Support: 2026's Big Shift in Helpdesk Automation

AI Customer Support Trends 2026: Agentic Automation & Hybrid Workflows

AI Chatbots for Customer Support: How Agentic AI Is Transforming CX in 2026

Why Agentic AI Is Redefining Customer Support in 2026

Agentic AI in Customer Support: Why 2026 Is a Breakout Year

AI Customer Support Automation: How Agents Reshape Service in 2026

AI Customer Support Automation: Trends, Data & ROI in 2026

Agentic AI Customer Support: 2026's Big Shift in SaaS Service

AI Customer Support Automation: Why Multichannel, Agentic AI Is Transforming SaaS CX in 2026

AI in Customer Service and Product Intelligence: Top 2026 Trends & How Gleap Closes the Loop

AI in Customer Service 2026: Emerging Trends, Use Cases, and the Hybrid Future

Why the Next Wave of Product-Led Growth Depends on Real-Time Feedback

Introducing Kai: Gleap’s AI Chatbot Revolutionizing In-App Support

The Ultimate Guide to AI Customer Experience in 2026

From AI Copilots to AI Orchestrators: How Agentic Workflows Are Quietly Rewriting Multichannel Customer Support

From Chatbots to AI Orchestrators: Designing an Agent‑Centric CX Stack for 2026 and Beyond

Agentic AI is Here: The End of the Support Ticket as You Know It

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Why PM Tools Don’t Do the Trick for Bug Reporting

Ultimate Software Tools for Startups: Save Time and Money

What Is a Tester & Why Should You Care About Software Testing?