Blog

Customer Support & Product Feedback Insights for Teams

Founder-led insights on customer support, user feedback, and building better SaaS products with Gleap.

AI copilots concept with connected glowing orbs and flowing lines.
AI

AI Copilots Transform SaaS Support Efficiency

AI copilots are revolutionizing SaaS support by enhancing efficiency and accuracy. Learn how they integrate into customer service operations.
Read article

Latest stories

Product & Features

Why Use a Bug Reporting Tool?

Tools & Integrations

Why PM Tools Don’t Do the Trick for Bug Reporting

For Startups

Ultimate Software Tools for Startups: Save Time and Money

Product & Features

What Is a Tester & Why Should You Care About Software Testing?

Company News

We’ve Got 99 Problems But a Bug Ain’t One

Engineering

Types of Bugs to Keep in Mind While Testing

For Startups

The Mistakes We Made: Falling into the Featuritis Trap

AI

The future of customer support with Gleap's new GPT powered features

Product & Features

Transform Your Help Center: What You Can Do with Gleap’s New Editor

Tools & Integrations

Supercharge Your Workflow with Gleap's Zapier Integration

Product & Features

The Difference Between Alpha and Beta Testing

Product & Features

Software Testing Isn’t Just for Finding Bugs

Tools & Integrations

Simplify Feedback Management with Gleap’s Jira Integration

Engineering

Strategies for Agile Bug Tracking in Scrum

Company News

Rebranding Party: Bugbattle becomes Gleap

Tools & Integrations

Issue Tracking with Gleap & Jira: A Brilliant Combination for the Perfect Bug Reporting Workflow

Engineering

How to Submit Your App to the Google Play Store in 2021

User Engagement

Mastering Customer Retention: The Ultimate Guide

Company News

Our Takeaways from Web Summit 2022

Product & Features

Introducing Co-Browse AI Tours: Revolutionizing Product Tours with the All-New Gleap Editor

Product & Features

How to Style Your Gleap Widget

User Engagement

How to Professionally Handle Dissatisfied Customers

AI

How to Name Your Chatbot and Why Ours Is Called Kai

User Engagement

How to Make Product Development Decisions Based on Feature Requests

AI

How to Build an Exceptional AI Chatbot Using LangGraph.js

AI-first customer support

“It’s like embarking on a magical journey with Gleap”

Why teams choose Gleap for customer support:
‍A real-time customer support and user feedback platform that helps SaaS teams turn conversations into product improvements.

Get started for free

Product

FeaturesIntegrationsRoadmapUpdatesPricing

Resources

DocumentationSystem statusJobsRoadmapBlogHelp centerDownloads

Legal

Terms of servicePrivacy policyTrust portalDPAImprint

Alternative to

IntercomInstabugHubSpotZendeskView all