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Customer Support & Product Feedback Insights for Teams

Founder-led insights on customer support, user feedback, and building better SaaS products with Gleap.

Surreal pastel landscape illustrating a customer feedback loop workflow

How to Close the Customer Feedback Loop for SaaS Teams

Learn how to close the customer feedback loop in SaaS by connecting support tickets, product roadmaps, and customer communication into one repeatable workflow.
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Latest stories

Why the Next Wave of Product-Led Growth Depends on Real-Time Feedback

Introducing Kai: Gleap’s AI Chatbot Revolutionizing In-App Support

The Ultimate Guide to AI Customer Experience in 2026

From AI Copilots to AI Orchestrators: How Agentic Workflows Are Quietly Rewriting Multichannel Customer Support

From Chatbots to AI Orchestrators: Designing an Agent‑Centric CX Stack for 2026 and Beyond

Agentic AI is Here: The End of the Support Ticket as You Know It

Why Use a Bug Reporting Tool?

Why PM Tools Don’t Do the Trick for Bug Reporting

Ultimate Software Tools for Startups: Save Time and Money

What Is a Tester & Why Should You Care About Software Testing?

We’ve Got 99 Problems But a Bug Ain’t One

Types of Bugs to Keep in Mind While Testing

The Mistakes We Made: Falling into the Featuritis Trap

The future of customer support with Gleap's new GPT powered features

Transform Your Help Center: What You Can Do with Gleap’s New Editor

Supercharge Your Workflow with Gleap's Zapier Integration

The Difference Between Alpha and Beta Testing

Software Testing Isn’t Just for Finding Bugs

Simplify Feedback Management with Gleap’s Jira Integration

Strategies for Agile Bug Tracking in Scrum

Rebranding Party: Bugbattle becomes Gleap

Issue Tracking with Gleap & Jira: A Brilliant Combination for the Perfect Bug Reporting Workflow

How to Submit Your App to the Google Play Store in 2021

Mastering Customer Retention: The Ultimate Guide

Our Takeaways from Web Summit 2022