Login
Start 14-day free trial

Kai Copilot.

Like pairing every support agent with a top 1% teammate.

Give agents AI-drafted replies, summaries, tone fixes, and next steps from the same knowledge base Kai uses to resolve conversations autonomously.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Start free trial
Book demo
Kai answering a customer conversation in the Gleap Inbox.
From first answer to expert handoff
Start 14-day free trial
Powering 4,500+ of the fastest-moving software teams
Instant reply suggestions
Kai reads the incoming message, checks your knowledge base and past conversations, then drafts the best reply instantly. Agents review, tweak, and send with confidence - while slower teams are still typing.
Kai Copilot suggesting a reply inside the agent inbox.
Conversation summaries
Kai turns long threads and transferred tickets into a concise one-click brief. Agents see what happened, what changed, and the next step before they reply.
Tone & grammar rewriter
One click: more professional, friendly, or concise. Brand-voice configurable.
Sentiment detection
Flags frustrated or at-risk customers before they churn.
CSAT risk prediction
Surfaces conversations at risk of a bad score - before they close.
Audit trail
Every suggestion logged with accept/reject status. Brand-voice settings versioned.
Custom Agents become copilot tools
Every agent you build is one click away in the inbox.
Build a custom agent in Kai Custom Agents and it auto-appears as a copilot tool inside the inbox. One click pulls live data - subscription, payments, account health - without leaving the conversation.
See Kai Custom Agents
A custom billing-lookup agent surfaced in the Kai Copilot panel during a support conversation.
Kai's two modes - autonomous on tier-1, copilot for human agents.
Same brain. Two modes.
Kai resolves autonomously. Kai Copilot assists humans.
Kai (autopilot) resolves end-to-end. Kai Copilot activates when a human takes over - same knowledge base, same brand voice, same brain. The handoff is seamless.
See Kai
“Superior features for 75,000+ users.”
Airspeed switched from UserSnap to Gleap to support multiple platforms and more than 75,000 users with a stronger feedback and support workflow.
Gaylan Greenawalt
PM, Airspeed
What every agent gets
Inside every conversation, automatically
Reply drafts
Pulled from KB, macros, past resolved tickets. Edit before sending - always in control.
TL;DR summaries
Instant summary of any conversation. Perfect for handoffs between shifts.
Tone rewriter
Professional, friendly, empathetic, concise - or your custom brand voice profile.
Sentiment + CSAT risk
Frustrated customer? At-risk score? Kai flags it before the ticket closes.
Custom agents inline
Any custom agent appears as a copilot tool. Live data, no tab switching.
Audit trail
Every AI suggestion logged with accept/reject status. Compliance ready.
About Kai Copilot
What is Kai Copilot for support agents?
Kai Copilot is Gleap's AI assistant for human support agents - sits inside the Gleap inbox, gives every agent instant reply suggestions, one-click conversation summaries, real-time tone and grammar rewrites, and sentiment detection. Agents stay in full control of every send. It drafts from the same knowledge base Kai uses to resolve conversations autonomously, so copilot suggestions match what autopilot would say.
How is Kai Copilot different from Kai the support agent?
Two modes of the same Kai. Kai (autopilot) resolves conversations end-to-end without a human - deflects tier-1 24/7. Kai Copilot activates when a conversation is escalated to a human and assists that human in writing the reply. Same knowledge base. Both included in every Gleap plan.
How is Kai Copilot different from Intercom Copilot?
Kai Copilot is included in the $149/mo Team plan with unlimited seats. Intercom Copilot is $35/seat/month on top of an Intercom seat that starts at $39/seat - a 10-agent team pays ~$740/mo with Intercom vs $149/mo with Gleap. On Pro, Kai Copilot also surfaces Kai Custom Agents as in-inbox tools - billing lookups, order tracking, account health - against 40+ native or 1,000+ Composio integrations. Intercom Copilot doesn't natively expose custom agents.
Can Kai Copilot draft in our brand voice?
Yes. Built-in modes (professional, friendly, empathetic, concise) plus a custom brand-voice profile every suggestion runs through. Catches typos and grammar errors automatically - especially useful for global teams where English isn't every agent's first language.
Does Kai Copilot work with our existing knowledge base?
Yes. Reads your Gleap knowledge base articles, past resolved conversations, saved macros, plus external sources you connect (Notion, Confluence, public help centers via crawl). One index powers Kai, Kai Copilot, and any Kai Custom Agents you build.
What does Kai Copilot cost?
Available on the Team plan ($149/mo unlimited seats). Kai usage is billed by actual tokens and selected model, while Copilot suggestions to human agents are bundled. No per-seat fees. No per-suggestion charges.
Which teams already work this way?
4,500+ teams run Gleap, rated 4.6/5 on G2 - including Microsoft, Squarespace, UNICEF, and Papa Johns. Airspeed supports 75,000+ users on Gleap. Migrations are fast: Salesforge went live in under a day. Every plan starts with a 14-day free trial - see pricing.
Make every agent your best agent.
Start free trial
See pricing
4.6 / 5
G2 · 4,500+ teams