Kai Resolve.

Kai Resolve is Gleap's AI investigation and resolution agent that takes over when Kai can't resolve a ticket. It investigates with MCP tools, source code access, read-only databases, live APIs, and ticket history, then decides the next step: resolve safe operational issues directly, route confirmed bugs to Kai Code, route product gaps to Kai PM, or create a Gleap Inbox Task for a human.

Kai is the first-level support agent that handles the 80% resolvable from your knowledge base - password resets, billing questions, how-tos - in seconds. Kai Resolve handles the hard 20% requiring actual investigation: reading source code, querying read-only databases, checking Stripe or Salesforce, cross-referencing tickets, and taking safe operational actions like issuing refunds. Code changes route to Kai Code.

Sierra is an autonomous Tier 2 support agent that handles customer conversations end-to-end. But Sierra stops at the support conversation, while Kai Resolve routes confirmed bugs to Kai Code, product gaps to Kai PM, and human-judgment steps to Inbox Tasks. Kai Resolve also investigates with source code, read-only database access, and MCP tools. Pricing: Sierra is enterprise-only with custom contracts ($100K+/yr); Gleap Pro is $299/mo when billed annually, with Kai Code and Kai Resolve included. AI usage is billed by actual tokens and selected model. See the Sierra alternative.

Decagon is an enterprise-tier autonomous AI agent platform focused on the support conversation layer. Kai Resolve goes further: it investigates with source code, read-only databases, MCP tools, and connected systems, takes safe operational actions like Stripe refunds or Salesforce updates, and routes confirmed bugs to Kai Code for self-driving development. Decagon contracts typically start at $50K-$200K/year; Gleap Pro is $299/mo when billed annually, with Kai Code and Kai Resolve included. AI usage is billed by actual tokens and selected model. See the Decagon alternative.

Yes. Kai Resolve connects to GitHub, GitLab, and Bitbucket and reads relevant files during investigation. It can also query approved read-only databases and MCP tools. The investigation layer is read-only for code and databases - writes happen through Kai Code when a code fix is needed, or through explicit operational permissions for systems like Stripe.

It routes based on the type of problem found: confirmed bugs go to Kai Code with session replay, console logs, reproduction steps, and relevant code context; feature gaps go to Kai PM with customer tier, business impact, and historical demand data; genuinely human-judgment cases become a Gleap Inbox Task with a complete investigation dossier and a recommended next step. When the Task is done, the agent continues the workflow.

Tasks are a new Inbox item type for human-in-the-loop work. Kai Resolve creates a Task when it needs a human to approve, decide, or perform one specific step. The human completes the Task inside Gleap, and the agent picks the workflow back up with the result instead of dropping the conversation.

Kai Resolve is included on Pro ($299/mo annual, $359/mo monthly) with unlimited team seats. Investigation usage is billed by actual tokens and the selected model, so deeper investigations cost more than simple routing decisions. Enterprise can use custom SLAs, dedicated infrastructure, and custom AI usage terms. See pricing.