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Agent skills
MCP tools
Workflows
Audits
Agent skills
MCP tools
Workflows
Audits
Gleap platform combining AI support, roadmap, bug reporting, and custom agents.
Trusted by 4,500+ companies
AI agents plus every tool to run them. Support, bug reporting, roadmap, knowledge base, surveys, marketing automation - built into one platform of specialist AI agents that share context. Replace 5+ tools. SOC 2. GDPR.
The agents
Specialists. Connected. Sharing context.
Kai
Tier-1 AI support. Resolves routine inbound with usage billed by actual tokens.
Kai Resolve
Investigation and routing. Uses MCP, tools, source context, read-only data, APIs, and ticket history.
Kai Code
Self-driving development. Customer bugs and approved specs enter plan mode, build mode, and PRs.
Kai PM
AI product manager. Clusters demand, prioritizes the roadmap, hands specs to Kai Code, and writes release notes.
Custom Agents
No-code builder. Build any workflow on Gleap data + 1,000+ integrations.
MCP Server
Connect approved tools and data sources so agents can investigate and act with scoped permissions.
Real outcomes from Gleap customers
Inbound support handled by Kai
Commonplace uses Gleap for feedback, support, knowledge base, roadmap work, JIRA, HubSpot, and Kai-powered first-line support.
50-60%
Setup and migration
Salesforge imported contacts and help center articles in minutes, then moved support, roadmap, news, outreach, and Slack into one workspace.
<1 day
To full integration
Partfox moved from restrictive per-seat tooling to live chat, AI support, feedback collection, product tours, checklists, and surveys.
10 days
Customer communication platform
Tridonic centralized tickets, surveys, AI chat, product tours, tooltips, settings, reports, and support workflows in Gleap.
1
Multichannel inbox
Gleap unified inbox showing multichannel customer conversations.
Customer support
Widget, email, WhatsApp, Instagram, Messenger, Telegram. Kai handles routine support. Kai Resolve investigates and routes the complex cases.
See multichannel support
In-app bug reporting + session replay
Animated Gleap in-app bug reporting flow from issue capture to submitted report.
Bug reporting
Users shake their phone. Gleap captures session replay, console, network, and device context. Confirmed bugs flow into Kai Code plan mode.
See bug reporting
Help center and AI knowledge base
Gleap knowledge base help center with article preview.
Knowledge base
Native help center. Imports from Intercom, Zendesk, and Freshdesk. Kai reads every article, cites sources, and resolves faster.
See knowledge base
Every platform feature
26 surfaces. One workspace.
Kai support agent
Resolves routine inbound support across channels with token-based AI usage.
Kai Resolve
Investigates complex tickets, checks tools and context, then routes the next best step.
Kai Code
Turns confirmed bugs and approved specs into plans, code changes, and pull requests.
Kai PM
Clusters feedback, prioritizes roadmap work, writes specs, and closes the release loop.
Kai Custom Agents
No-code agent builder on Gleap data plus 1,000+ integrations via Composio.
MCP Server
Bring tickets, contacts, statistics, help center, and news into Claude, Cursor, or VS Code.
AI copilot
Drafts, summaries, tone rewrites for your human agents.
Live chat
AI-first widget. Native iOS, Android, RN, Flutter SDKs.
Workflows & bots
No-code rules engine on top of Kai - routing, escalation, triggers.
Multichannel support
Widget, email, WhatsApp, Insta, Messenger, Telegram - one inbox.
WhatsApp support
Bring WhatsApp conversations into the same AI-first inbox and customer timeline.
Onboarding checklists
In-app step-by-step guides to first user value.
Product tours
Co-browse walkthroughs that adapt to user behaviour.
Tooltips
Contextual hints attached to buttons, menus, fields, and feature areas.
Info cards
Lightweight in-product cards for guidance, next steps, and feature education.
In-app bug reporting
Session replay, console logs, and customer impact. Starts plan mode.
Knowledge base
Native help center. Imports from Intercom, Zendesk, Freshdesk.
Public roadmap
Voting board with revenue-weighted prioritisation by Kai PM.
News & release notes
Auto-written changelog. Personalised notifications to voters.
Surveys (NPS + CSAT)
Triggered at the right moment. Responses feed Kai PM directly.
Marketing automation
Lifecycle messaging across email, push, in-app messages, banners, surveys, and news.
Email marketing automation
Visual emails triggered by product behavior, lifecycle stage, and customer context.
In-app messaging
Targeted messages across web and mobile apps with reply-ready customer context.
Push notifications
Timely mobile reminders, lifecycle nudges, product news, and customer updates.
In-app banners
Inline or floating announcements with targeting, styling, close controls, and CTAs.
40+ integrations + 1,000+ via Composio
Slack, Jira, GitHub, Salesforce, Stripe, and on.
Dylan Matthews, CTO at White Inc.
Switching from Intercom to Gleap was a win-win. Superior functionality at a fraction of the cost. It's elevated our user feedback and customer support experience immensely.
Dylan Matthews
CTO, White Inc.
One platform. Usage-based AI.
Starter
$49/mo
For solo makers and small teams.
1 teammate
1 project
Kai AI support
Live chat
In-app bug reporting
Feature roadmap
Knowledge base
Start free trial
Team
$149/mo
The support and product loop for growing teams.
Everything in Starter +
Unlimited teammates
Unlimited projects
All support channels
Custom domains
Third-party integrations
Outbound messaging
Start free trial
Pro
$299/mo
The full autopilot with code and investigation.
Everything in Team +
25% off on AI tokens
All AI models
Custom agents
Kai PM
Kai Code
Kai Resolve
Start free trial
Enterprise
from $999/mo
Scale + compliance.
Everything in Pro +
SOC 2 Type II
SSO
BYOK
Pay by invoice
Custom MAU limit
Dedicated CSM
Priority support
Custom SLA
Talk to sales
About the platform
What's included in the Gleap platform?
The platform includes AI support bot (Kai), AI copilot, live chat, workflows & bots, multichannel support, WhatsApp, onboarding checklists, product tours, tooltips, info cards, in-app bug reporting, knowledge base, public roadmap, news & release notes, surveys, marketing automation, email automation, in-app messaging, push notifications, and in-app banners. Starter includes Kai AI support, live chat, in-app bug reporting, feature roadmap, knowledge base, one teammate, and one project. Team adds unlimited seats, unlimited projects, all support channels, custom domains, integrations, outbound messaging, and Auto as the model choice. Pro adds custom agents, 25% off on AI tokens, all AI models, Kai PM, Kai Code, and Kai Resolve. Enterprise adds SOC 2 Type II, SSO, BYOK, custom MAU limits, dedicated CSM, priority support, and custom SLA. Plus 40+ native integrations + 1,000+ via Composio.
How does Gleap replace Intercom, Instabug, and Canny?
Intercom + Instabug + Canny is the classic SaaS stack. Gleap collapses it onto one platform of specialist AI agents that share context. Kai replaces Intercom's support layer. Kai Resolve investigates complex issues. Kai Code turns confirmed bugs into plan mode, build mode, and pull requests. Kai PM replaces Canny plus Beamer-style release loops. For most teams, switching cuts tooling cost ~70-85% while doing more.
How is AI billed?
AI is billed by actual token usage. Team uses Auto as the model choice, while Pro unlocks all AI models and includes 25% off on AI tokens. That's different from Intercom Fin's per-resolution model ($0.99 each): Gleap charges for the AI work performed, not a success fee for each resolved conversation.
How many integrations does Gleap have?
40+ native integrations (Slack, Jira, GitHub, GitLab, Bitbucket, Stripe, Salesforce, HubSpot, Notion, Zapier, Make, Webhooks, Segment) and 1,000+ available via Composio.
Is Gleap SOC 2 compliant?
Yes. SOC 2 Type II audited. GDPR compliant. DPA on request. EU and US data residency on Enterprise. HIPAA BAA on Enterprise.
How long does setup take?
Under a day for most teams. Drop the SDK in your app (one line of JS or platform-native), point Kai at your help center, configure routing. Importers from Intercom, Zendesk, Canny, and Instabug shorten the switch.
Stop running five tools. Start running one platform.
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4.6 / 5
G2 · 4,500+ teams
G2 Spring 2026 High Performer badge for Gleap
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Alternative to
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Built with ❤️ in the EU 🇪🇺. Gleap is a customer feedback platform with AI agents that close the loop between users and your codebase. SOC 2 Type 2 audited · GDPR compliant · EU data residency available.