The Freshdesk alternative

built so you stop scaling your support team.

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Answer
Handoff
Learn
Kai answering a customer conversation in the Gleap Inbox.
A support handoff with full ticket context preserved.
Knowledge base and inbox insights improving future answers.
From first answer to expert handoff
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Trusted by 4,500+ companies
Freshdesk is a ticket queue. Gleap is an autopilot.
Freshdesk optimises the queue - agents pick up, route, resolve, hit SLAs. Freddy AI helps at the margins. Gleap inverts the model: Kai resolves routine support before it enters any queue. Kai Resolve investigates escalations and routes the right next step. A smaller human team handles the genuinely novel.
Kai resolving 80% of inbound support before they enter the queue.
Bugs close themselves
Freshdesk routes bug reports to a developer - usually via manual Jira. The customer waits. Gleap routes bug reports through Kai Resolve to Kai Code, where plan mode and build mode produce a PR with session replay, console logs, and reproduction steps. When the merge ships, the reporter is notified.
A Kai Resolve investigation routing a bug to Kai Code.
Kai Resolve: investigation
Reads source context, queries Stripe + Salesforce + APIs, checks read-only data, and routes the next step.
Kai Code: ships fixes
Bug → plan mode → build mode → PR. Freshdesk has no coding agent.
Kai PM: builds the roadmap
Feature requests → prioritized spec → Kai Code handoff → release notes.
Flat $149/mo
Unlimited seats. Freshdesk Growth is ~$15/agent, AI is add-on, scaling tax built in.
Features
Gleap
Freshdesk Growth
Pricing model
Gleap
$149/mo Team
Freshdesk Growth
~$15/agent/mo
Price at 10 agents (before AI)
Gleap
$149/mo
Freshdesk Growth
~$150/mo
AI add-on
Gleap
Kai access; usage-based
Freshdesk Growth
Freddy AI extra
AI Tier-1 resolution
Gleap
Kai, 80%
Freshdesk Growth
Freddy AI add-on
Investigation and routing agent
Gleap
Kai Resolve
Freshdesk Growth
Not included
AI coding agent
Gleap
Kai Code
Freshdesk Growth
Not included
AI product manager
Gleap
Kai PM
Freshdesk Growth
Not included
Live chat + email + multichannel
Gleap
Included
Freshdesk Growth
Included
Knowledge base / help center
Gleap
Included
Freshdesk Growth
Included
Copilot for human agents
Gleap
Included
Freshdesk Growth
Included
In-app bug reporting + session replay
Gleap
Kai Code
Freshdesk Growth
Not included
Kai Code plan, build, PR
Gleap
Kai Code
Freshdesk Growth
Not included
Public roadmap + voting board
Gleap
Kai PM
Freshdesk Growth
Not included
Changelog + voter notifications
Gleap
Kai PM
Freshdesk Growth
Not included
Native iOS / Android / RN / Flutter SDKs
Gleap
Included
Freshdesk Growth
Limited
Unlimited seats
Gleap
Included
Freshdesk Growth
Not included
SOC 2 Type 2 / GDPR
Gleap
Included
Freshdesk Growth
Included
What you gain: Kai Resolve
The investigation layer Freshdesk doesn't have.
Freshdesk escalates complex cases to senior agents. Kai Resolve investigates first - reads source context, queries Stripe and Salesforce, scans every past ticket, checks approved read-only data, resolves safe operational issues, or routes to Kai Code, Kai PM, or a human Task with a full dossier.
See Kai Resolve
Kai Resolve investigating a complex ticket across source context and APIs.
The full Gleap loop replacing a Freshdesk + Jira + Productboard stack.
What you gain: Kai Code + Kai PM
The loop Freshdesk doesn't close.
Freshdesk handles support. Period. For bug reporting you bolt on Jira. For feedback you bolt on Productboard or Canny. Gleap is the whole loop in one product - Kai, Kai Resolve, Kai Code, Kai PM, Kai Custom Agents - and they talk to each other natively.
See Kai PM
“Super-fast turnaround on feature requests.”
Transaction Network Services highlights Gleap’s turnaround on new feature requests as part of reducing errors in the product.
Martin Hardman
Transaction Network Services
Pro
$299/mo
Flat seats. The full support-to-code loop.
Everything in Team
Unlimited seats - no per-agent tax
Kai Resolve (investigation and routing)
Kai Code (bug reports → plan → build → PR)
Kai PM (roadmap + release notes)
Native iOS / Android / RN / Flutter SDKs
SOC 2 Type 2 + GDPR
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Most popular
Stop scaling headcount
Shrink the queue instead of just optimizing it.
Talk to sales
Switching from Freshdesk
What is the best Freshdesk alternative?
For teams ready to invert the support model from queue-optimization to AI-autopilot: Gleap. Kai handles routine support, Team adds unlimited seats, and Pro adds Kai PM, Kai Code, and Kai Resolve to close the loop with the codebase. Team is $149/mo; Pro is $299/mo with usage-based AI.
How much does Freshdesk cost?
Freshdesk Growth is ~$15/agent/mo, Pro ~$49/agent/mo, Enterprise ~$79/agent/mo. Freddy AI is a separate add-on. A 10-agent team starts around $150/mo before AI. Gleap Team is $149/mo with unlimited seats and Kai included; Pro adds Kai PM, Kai Code, and Kai Resolve; AI usage is billed by actual tokens and selected model.
What is Freddy AI?
Freshdesk's AI add-on - answer suggestions, ticket summarisation, predictive routing. Useful but priced separately. Gleap's Kai agent is included in the base plan and resolves end-to-end (not just suggests).
Can Gleap replace Freshdesk + Jira?
Yes. Freshdesk + Jira for bug routing is the classic SaaS stack. Gleap collapses it onto one platform: Kai Resolve investigates the ticket, Kai Code opens the PR, Kai PM ships the changelog. No manual ticket creation. No context loss between tools.
How long does migration take?
Most teams live in a day. One-click importer for contacts, conversation history, KB articles. SDK install is one line. Guided setup ~30 minutes.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited, GDPR compliant, EU/US data residency on Enterprise.
Stop scaling the queue. Start shrinking it.
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4.6 / 5
G2 · 4,500+ teams
G2 Spring 2026 High Performer badge for Gleap
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Built with ❤️ in the EU 🇪🇺. Gleap is a customer feedback platform with AI agents that close the loop between users and your codebase. SOC 2 Type 2 audited · GDPR compliant · EU data residency available.