Gleap, your AI software team.
How we describe Gleap, in one place. The idea, the team, the logo and the facts. For partners, press and anyone who writes about us.
What Gleap is. Gleap is your AI software team: the AI-native customer support platform where Kai and your team build software together. Kai answers customers, Kai Resolve investigates the hard tickets, Kai PM decides what to build next, Kai Code opens the pull request. Your team reviews and ships.
The idea
Software is not finished when it ships. Customers find the gaps. Gleap puts an AI team on those gaps, from the first question to the merged fix, with humans deciding at every step that matters.
Every product has a loop: a customer hits a problem, someone answers, someone investigates, someone decides, someone fixes, someone tells the customer. Today that loop runs through five tools and five inboxes, and most of it never closes. Gleap runs the loop with an AI team that has the same tools your people have: the conversation, the session replay, the logs, the codebase, the roadmap. Nothing reaches a customer or a repository without a human decision.
Three lengths
- Five words: Gleap, your AI software team.
- Fifteen words: Gleap is your AI software team: it answers customers, fixes bugs and builds what users ask for.
- Forty words: Gleap is where an AI software team and humans work together. Kai answers customer questions, Kai Resolve investigates hard tickets with session, logs and code, Kai PM ranks feature requests, Kai Code writes the fix. Your team reviews, decides and ships.
The team
Gleap is a team, not a bot. We always name the member doing the work, and we always say who reviews.
| Member | Role | What it does | What it never does |
|---|---|---|---|
| Kai | AI support agent | Answers from your knowledge, cites the source, brings a person in | Resolve everything, replace support |
| Kai Resolve | AI support engineer | Investigates with the session, logs and code, returns a verdict with evidence | Fix or deploy |
| Kai PM | AI product manager | Reads requests, scores them against your goals, runs intake on your rules | Decide for you, write the roadmap |
| Kai Code | AI software engineer | Plans, writes the code, opens the pull request | Merge, ship, deploy |
| Your team | The humans | Reviews, decides, ships |
Naming: Kai, Kai Resolve, Kai PM, Kai Code, Kai Copilot, exactly like that. Kai alone is the support agent; the group is the AI team. Gleap is the company and the platform. Gleap does not answer tickets, Kai does. The agents are agents, never bots, chatbots or assistants.
How to talk about Gleap
- Gleap is the company and the platform. Write it as Gleap, never GLEAP or gleap.
- The agents are Kai, Kai Resolve, Kai PM and Kai Code. Kai alone is the support agent. Together they are the AI team.
- Gleap does not answer tickets; Kai does. Kai Code does not ship; it opens the pull request and your engineers merge.
- The agents are agents, not bots, chatbots or assistants.
- In one sentence: Gleap, your AI software team. Kai answers customers, Kai Resolve investigates, Kai PM decides what to build, Kai Code opens the pull request. Your team reviews and ships.
The logo
The Gleap logo is the ring mark and the wordmark. Use the black version on light backgrounds and the white version on dark backgrounds. Keep clear space of at least the height of the ring around it. Do not recolor, rotate, outline, add effects, or place it on busy imagery.
Colors and type
Gleap is black on off-white. Color comes from the product, the customers’ apps and the agents, not from the brand.
Gleap black#191919
Off-white#F6F6F3
White#FFFFFF
Typeface: Switzer, regular weight for headlines, tight leading. Headlines are sentence case and end with a period. Buttons are black with white text; the primary action on any surface is black.
Facts and proof
- Trusted by 4,500+ teams, including Squarespace, UNICEF and Papa Johns. 4.6/5 on G2.
- Seven channels in one inbox: widget, email, WhatsApp, Slack, Instagram, Messenger, Telegram.
- Commonplace: Kai handles 50 to 60 percent of inbound support. Read the story.
- Partfox: fully integrated with custom data in 10 days.
- Airspeed: 75,000+ users supported on Gleap.
- Unlimited seats from the Team plan. AI usage billed by tokens and model. Pricing.
Numbers are customer results, not benchmarks. We do not publish claims without a customer behind them.
Boilerplate
Gleap is the AI software team for SaaS companies: agents that work inside the customer conversation, the code and the roadmap, with the company’s own team in control. Its agents, Kai, Kai Resolve, Kai PM and Kai Code, answer customer questions, investigate bugs with session and code evidence, prioritize feature requests and open pull requests, while the customer’s own team reviews and ships. More than 4,500 teams use Gleap, including Squarespace, UNICEF and Papa Johns. Gleap GmbH is based in Schwarzach, Austria.
Contact
Press, partnerships and brand questions: hello@gleap.io. Company details are on the imprint.