Product feedback should not live in five different tools. Gleap collects feedback from support conversations, in-app surveys, feature requests, website feedback, bug reports, and customer messages. Kai PM clusters the signal, prioritizes by customer context, and keeps roadmap and release communication tied to the people who asked.
Trusted by 4,500+ companies
Collect product feedback from every customer touchpoint
Support, surveys, bug reports, feature requests, and roadmap votes in one place
Feature requests with real customer context
Users can submit ideas, vote on existing requests, and follow progress. Product teams see who asked, what account they belong to, what plan they are on, and which support conversations or surveys shaped the request.
Feedback from support becomes roadmap signal
Support tickets often hide product demand. A question can reveal missing onboarding, a bug report can expose a broken workflow, and a low CSAT comment can point to a roadmap gap. Gleap keeps those signals connected instead of losing them in the inbox.
Prioritize by impact, not just vote count
The loudest idea is not always the most valuable one.
Kai PM clusters similar requests, attaches customer context, and helps teams weigh feedback by segment, revenue impact, support volume, severity, and strategic fit. Votes matter, but they are one signal inside a larger product decision.
Close the loop after every release
Feedback becomes roadmap work, then release communication.
When work ships, Gleap helps publish changelog updates, notify voters and requesters, and connect the release back to the customer problem that started it. Product feedback software should prove that listening led to action.
“One place for feedback, support, knowledge base, and roadmap work.”
Commonplace uses Gleap to keep support, product feedback, roadmap work, JIRA, HubSpot, and Kai-powered first-line support connected.
Product feedback software features
From raw signal to shipped product decisions
Feature requests
Collect ideas through a portal, widget, support conversations, surveys, and imported feedback.
AI clustering
Merge duplicate requests and group feedback themes across channels automatically.
Impact scoring
Prioritize by customer segment, account value, support volume, votes, severity, and strategy.
Public roadmap
Show planned, in-progress, and shipped work with clear customer-facing status.
Changelog loop
Publish release updates and notify the users who asked when feedback becomes shipped work.
Support and bug context
Connect product feedback to tickets, website feedback, in-app bug reports, and customer profiles.
Turn product feedback into shipped work.