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Product feedback software.

Every request connected to the customer who asked.

Capture requests, votes, surveys, and support signals in one feedback system. Kai PM turns demand into roadmap decisions and build-ready specs - while other teams are still tagging spreadsheets.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Requests
Roadmap
Changelog
Gleap product feedback software collecting feature requests and votes.
A public roadmap connected to product feedback in Gleap.
A Gleap changelog where shipped work closes the product feedback loop.
Feedback, roadmap, and release loop
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Product feedback should not live in five different tools. Gleap collects feedback from support conversations, in-app surveys, feature requests, website feedback, bug reports, and customer messages. Kai PM clusters the signal, prioritizes by customer context, and keeps roadmap and release communication tied to the people who asked.
Powering 4,500+ of the fastest-moving software teams
Collect product feedback from every customer touchpoint
Support, surveys, bug reports, feature requests, and roadmap votes in one place
Feature requests collected in Gleap product feedback software.
Feature requests with real customer context
Users can submit ideas, vote on existing requests, and follow progress. Product teams see who asked, what account they belong to, what plan they are on, and which support conversations or surveys shaped the request.
Gleap support inbox connected to product feedback and roadmap workflows.
Feedback from support becomes roadmap signal
Support tickets often hide product demand. A question can reveal missing onboarding, a bug report can expose a broken workflow, and a low CSAT comment can point to a roadmap gap. Gleap keeps those signals connected instead of losing them in the inbox.
Prioritize by impact, not just vote count
The loudest idea is not always the most valuable one.
Kai PM clusters similar requests, attaches customer context, and helps teams weigh feedback by segment, revenue impact, support volume, severity, and strategic fit. Votes matter, but they are one signal inside a larger product decision.
See Kai PM
Product feedback prioritized on a public roadmap in Gleap.
A changelog post closing the product feedback loop.
Close the loop after every release
Feedback becomes roadmap work, then release communication.
When work ships, Gleap helps publish changelog updates, notify voters and requesters, and connect the release back to the customer problem that started it. Product feedback software should prove that listening led to action.
See release notes
“One place for feedback, support, knowledge base, and roadmap work.”
Commonplace uses Gleap to keep support, product feedback, roadmap work, JIRA, HubSpot, and Kai-powered first-line support connected.
Commonplace
Gleap customer
Product feedback software features
From raw signal to shipped product decisions
Feature requests
Collect ideas through a portal, widget, support conversations, surveys, and imported feedback.
AI clustering
Merge duplicate requests and group feedback themes across channels automatically.
Impact scoring
Prioritize by customer segment, account value, support volume, votes, severity, and strategy.
Public roadmap
Show planned, in-progress, and shipped work with clear customer-facing status.
Changelog loop
Publish release updates and notify the users who asked when feedback becomes shipped work.
Support and bug context
Connect product feedback to tickets, website feedback, in-app bug reports, and customer profiles.
About product feedback
What is product feedback software?
Product feedback software helps teams collect, organize, prioritize, and act on customer input. For SaaS teams, the best setup connects feature requests, support tickets, surveys, bug reports, roadmap status, and changelog communication in one workflow.
Which teams use Gleap for product feedback?
4,500+ teams use Gleap, including Microsoft, Squarespace, UNICEF, and Airspeed (75,000+ users) - rated 4.6/5 on G2. Commonplace keeps support, product feedback, roadmap work, JIRA, and HubSpot connected in Gleap, with Kai handling 50-60% of inbound.
How is Gleap different from a feature voting tool?
Feature voting tools usually collect ideas on a board. Gleap collects feedback from the whole customer journey: support, in-app surveys, website feedback, bug reports, feature requests, and roadmap votes. Kai PM then clusters and prioritizes the signal before work moves to planning and release communication.
Can customers see the roadmap?
Yes. Gleap supports public, private, and embedded roadmap views inside the feedback portal. Customers can follow progress, vote, comment, and receive updates when the work they asked for ships.
Does product feedback connect to support?
Yes. Support conversations are one of the richest sources of product feedback. Gleap keeps them connected so product teams can see repeat pain points and support teams can route requests without copying notes into another tool.
When should I choose Gleap over Canny or Featurebase?
Choose Gleap when product feedback should live with AI support, bug reporting, surveys, roadmap, and release notes. Choose a standalone voting board if you already have a mature support and feedback stack and only need a narrow request portal.
Turn product feedback into shipped work.
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4.6 / 5
G2 · 4,500+ teams