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WhatsApp.

Customer conversations in the inbox your team already uses.

Manage WhatsApp support in the same Gleap inbox as chat, email, and social channels. Kai answers routine questions around the clock, with summaries, routing, and customer context attached.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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A WhatsApp checkout support case shown inside a Gleap support inbox with an AI summary and customer details.
WhatsApp in one multichannel inbox
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Powering 4,500+ of the fastest-moving software teams
Meet customers where they message
Bring WhatsApp conversations into Gleap instead of splitting support between inboxes. Kai and your team can answer with the same customer profile, ticket history, and product context.
A set of multichannel messaging icons including WhatsApp and email.
One thread across handoffs
When customers switch from WhatsApp to email or the in-app widget, the thread stays together with no duplicate tickets or repeated context.
A unified inbox where messages from different channels stay in one customer thread.
WhatsApp conversations
Receive and answer WhatsApp messages from Gleap.
AI-first routing
Kai handles routine questions and routes complex conversations to humans.
Unified customer record
Chat, email, and WhatsApp live on the same customer timeline.
Support-ready context
Agents see profile data, history, and prior conversations in one place.
Bring WhatsApp into the same customer workflow.
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4.6 / 5
G2 · 4,500+ teams