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The Appcues alternative

that does tours, onboarding, AI support, bugs, and roadmap.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Tour
Onboard
Adopt
A Gleap in-app product tour popover walking a new user through key features.
A Gleap onboarding checklist guiding users to their first activation moment.
A Gleap in-app tooltip surfacing the right feature at the right moment to drive adoption.
From first tour to full adoption
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Appcues is one tile. Gleap is the whole board.
Product tours and onboarding are a single feature inside Gleap - alongside AI support, in-app bug reporting with session replay, feature voting, roadmap, changelog, surveys, and a knowledge base. One platform. Flat $149/mo. Unlimited seats.
Tours, checklists & tooltips
Plus AI support + bug reporting
Plus roadmap + changelog
Flat price, unlimited seats
Appcues prices per monthly active user
Essentials starts at $249/mo for 2,500 MAUs; Growth runs ~$879/mo and climbs as your user base grows. Gleap Team is $149/mo with unlimited tracked users, unlimited seats, and Kai included; Pro adds Kai PM, Kai Code, and Kai Resolve. AI usage is billed by actual tokens and selected model.
A Gleap checklists overview managing onboarding and in-app adoption flows.
Appcues stops at the tour
No support inbox, no bug reporting with session replay, no AI coding agent, no voting board. When onboarding is done, Appcues is done. Gleap carries the whole loop - from first tour to fixed bug to shipped feature, often live before your next standup.
Gleap Kai Code analyzing a bug report and turning a code diff into a pull request.
Tours, checklists & tooltips
The same in-app adoption flows Appcues builds - tours, onboarding checklists, tooltips, hotspots.
Bug reports become PRs
Session replay, console and network logs feed Kai Code plan mode. Appcues has no bug reporting.
Requests become roadmap
Kai PM clusters every feature request and scores it by revenue weight. Appcues has no voting board.
SOC 2 + GDPR
SOC 2 Type 2 audited, GDPR compliant, EU/US data residency on Enterprise.
Features
Gleap
Appcues Growth
Pricing model
How you actually get billed
Gleap
$149/mo Team + usage-based AI
Appcues Growth
Per-MAU tier
Starting price
Gleap
$149/mo
Appcues Growth
$249/mo (Essentials)
Price at 2,500 MAUs
Gleap
$149/mo
Appcues Growth
~$879/mo
Price at 5,000 MAUs
Gleap
$149/mo
Appcues Growth
~$1,150/mo+
Unlimited team seats
Gleap
Included
Appcues Growth
Seat limits per tier
Product tours & onboarding
Gleap
Included
Appcues Growth
Included
Checklists / in-app flows
Gleap
Included
Appcues Growth
Higher tiers only
Surveys + NPS
Gleap
Included
Appcues Growth
Included
AI support agent
Gleap
Kai, token-based usage
Appcues Growth
Not included
Live chat + multichannel inbox
Gleap
Included
Appcues Growth
Not included
Knowledge base / help center
Gleap
Included
Appcues Growth
Not included
In-app bug reporting + session replay
Gleap
Kai Code
Appcues Growth
Not included
AI bug-to-PR
Gleap
Kai Code
Appcues Growth
Not included
AI roadmap + changelog
Gleap
Kai PM
Appcues Growth
Not included
Mobile SDKs (iOS, Android, RN, Flutter)
Gleap
Included
Appcues Growth
Included
SOC 2 Type 2 / GDPR
Gleap
Included
Appcues Growth
Included
What you gain: Kai (AI support)
Appcues has no support inbox.
When a user gets stuck mid-onboarding, Appcues can show a tooltip - but it can't answer the question. Kai resolves around 80% of tier-1 support automatically, in the same widget, across email, WhatsApp, Instagram, Messenger, and Telegram. Usage is billed by actual tokens and selected model.
See Kai
Gleap Kai AI resolving an in-app support question inside the chat widget.
A Gleap bug report opening a Kai Code run that turns the fix into a pull request.
What you gain: Kai Code (bug reporting)
Bug reports become PRs.
Appcues guides users through your product but has nowhere for a bug to go. In Gleap, a user reports a bug in-app and Kai Resolve investigates with session replay, console logs, network requests, and device data. Confirmed bugs move through Kai Code plan mode, build mode, and a pull request.
See Kai Code
One platform instead of a stack of point tools.
The fastest-moving software teams run onboarding, AI support, bug reporting, and their product roadmap in a single platform - on a flat plan with unlimited seats, rated 4.6 / 5 on G2 by 4,500+ teams.
Gleap
4.6 / 5 on G2 - 4,500+ teams
Team
$149/mo
Onboarding plus support, bugs, roadmap, surveys, and a knowledge base - on one flat plan.
Kai included
AI usage billed by actual tokens + selected model
Unlimited tracked users
Unlimited team seats
Tours, onboarding checklists & tooltips
Kai (AI support) + Kai Code (bug reports → PRs)
Kai PM (roadmap + changelog)
SOC 2 Type 2 + GDPR
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Most popular
Annual savings
Save about $9k/yr vs Appcues Growth at 2,500 MAUs.
Talk to sales
Switching from Appcues
What is the best Appcues alternative?
Gleap is the best all-in-one Appcues alternative. Appcues prices per monthly active user, starting at $249/mo (Essentials) and ~$879/mo (Growth) at 2,500 MAUs, with seat limits and key features locked to higher tiers. Gleap delivers product tours, onboarding checklists, and tooltips for a flat $149/mo with unlimited seats and unlimited tracked users - plus AI support, in-app bug reporting, and a product roadmap that Appcues does not offer. AI usage is billed by actual tokens and selected model.
How much does Appcues cost?
As of 2026, Appcues is priced per monthly active user (MAU). Essentials starts around $249/mo for up to 2,500 MAUs billed annually, Growth runs roughly $879/mo at 2,500 MAUs and climbs as MAUs grow, and Enterprise is custom. Plans also carry user-license limits, and features like checklists, A/B testing, and advanced targeting are gated to higher tiers. Gleap Team is a flat $149/mo with unlimited seats, and AI usage is billed by actual tokens and selected model.
Does Gleap do product tours and onboarding like Appcues?
Yes. Gleap builds product tours, onboarding checklists, tooltips, hotspots, and in-app adoption flows - the same patterns Appcues is known for - with native SDKs for iOS, Android, React Native, and Flutter. The difference is everything around it: AI support, bug reporting, surveys, and a roadmap live in the same platform on a flat plan.
What does Gleap do that Appcues does not?
Appcues stops at in-app guidance. Gleap adds specialist AI agents that work like teammates who never sleep: Kai resolves around 80% of tier-1 inbound, Kai Code turns confirmed bugs with session replay into pull requests, and Kai PM auto-captures and revenue-weights feature requests then ships the changelog. None of these exist in Appcues.
Is Gleap cheaper than Appcues at scale?
Yes. Appcues pricing scales with monthly active users, so a Growth plan can run ~$879/mo at 2,500 MAUs and ~$1,150/mo+ at 5,000 MAUs. Gleap stays a flat $149/mo on the Team plan regardless of tracked users or seats - see pricing. AI usage is billed separately by actual tokens and selected model, which is a different model from per-resolution fees.
Is Gleap SOC 2 certified?
Yes - Gleap is SOC 2 Type 2 audited and GDPR compliant, with EU/US data residency available on Enterprise. Gleap is rated 4.6 / 5 on G2 by 4,500+ teams, with a 14-day free trial and a 50% discount for qualifying early-stage startups.
Onboard, support, fix, and ship - on one flat plan.
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See pricing
4.6 / 5
G2 · 4,500+ teams