The Conversica alternative

that resolves support, not just follows up on leads.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Start free trial
Answer
Handoff
Inbox
Gleap's Kai AI support agent answering a customer in live chat across desktop and mobile.
Gleap handing a conversation off from the Kai AI agent to a human support agent with full context.
Gleap's shared inbox routing WhatsApp, Instagram, Messenger, email, and the widget into one place.
From first answer to expert handoff
Start 14-day free trial
Conversica is one tile. Gleap is the whole platform.
Conversica is a single point tool for revenue outreach. Gleap does customer support and live chat plus AI support, in-app bug reporting with session replay, feature voting and roadmap, surveys, and a knowledge base - one platform, flat $149/mo, unlimited seats.
AI support that resolves tier-1
In-app bug reporting + replay
Feature voting + roadmap
Knowledge base built in
Conversica chases leads. Gleap resolves customers.
Conversica is an email-first Revenue Digital Assistant built to follow up on leads and nudge renewals. It has no real support inbox, no AI help-center agent, and no widget. Kai is an AI support agent that resolves about 80% of tier-1 questions across the widget, email, WhatsApp, Instagram, Messenger, and Telegram.
Gleap's Kai AI agent resolving an inbound customer support question in live chat.
Conversica starts at ~$2,999/mo plus setup
Conversica's published minimum is about $2,999/mo (as of 2026), with $5k-$15k onboarding fees and SMS, web chat, and higher volume sold as add-ons. Gleap Team is $149/mo with unlimited seats and Kai included; Pro adds Kai PM, Kai Code, and Kai Resolve. AI usage is billed by actual tokens and selected model.
Gleap unifying the widget, email, WhatsApp, Instagram, Messenger, and Telegram into one shared inbox.
Every channel, one inbox
Widget, email, WhatsApp, Instagram, Messenger, and Telegram - not just email and SMS.
Kai Code handoff
Confirmed bugs become Kai Code plan-mode inputs and pull requests. Conversica has no bug path.
Token-based AI usage
Kai usage is billed by actual tokens and selected model - not a $36k/yr floor.
Plus Kai PM
Feature requests cluster into a revenue-weighted roadmap. Conversica has no equivalent.
Features
Gleap
Conversica
Pricing model
How you actually get billed
Gleap
$149/mo Team + usage-based AI
Conversica
Enterprise contract, per company
Published starting price
Gleap
$149/mo
Conversica
~$2,999/mo
Onboarding / setup fee
Gleap
None
Conversica
~$5k-$15k
Free trial
Gleap
14 days
Conversica
Not included
AI support agent (resolves tier-1)
Gleap
Kai, token-based usage
Conversica
Lead-focused, not support
Channels
Gleap
Widget, email, WhatsApp, IG, Messenger, Telegram
Conversica
Email + SMS, web chat add-on
Live chat + shared inbox
Gleap
Included
Conversica
Not included
Knowledge base / help center
Gleap
Included
Conversica
AnswersIQ for outreach
In-app bug reporting + session replay
Gleap
Kai
Conversica
Not included
AI bug-to-PR
Gleap
Kai Code
Conversica
Not included
AI roadmap + feature voting
Gleap
Kai PM
Conversica
Not included
Surveys / NPS
Gleap
Included
Conversica
Not included
Mobile SDKs (iOS, Android, RN, Flutter)
Gleap
Included
Conversica
Not included
Unlimited seats
Gleap
Included
Conversica
Included
SOC 2 Type 2 / GDPR
Gleap
Included
Conversica
Included
What you gain: Kai (AI support)
Conversica follows up. Kai resolves.
Conversica's assistants are tuned to chase leads and nudge renewals - they struggle when a real support question goes off-script. Kai resolves about 80% of tier-1 support across the widget, email, WhatsApp, Instagram, Messenger, and Telegram, in your brand voice, billed by actual tokens and selected model.
See Kai
Gleap's Kai AI support agent resolving an inbound conversation in the in-app widget.
Gleap's Kai Code analyzing a code diff and turning a confirmed bug into a pull request.
What you gain: Kai Resolve + Kai Code
Bug reports become pull requests.
Conversica engages leads but has nowhere for a technical issue to go. When a user reports a bug through Gleap, Kai Resolve investigates with session replay, console logs, network requests, and device context, then hands off to a human or moves confirmed bugs through Kai Code plan mode, build mode, and a pull request.
See Kai Code
“One platform replaces five.”
Gleap brings AI support, bug reporting with session replay, feature voting and roadmap, surveys, and a knowledge base into a single platform - at a flat $149/mo with unlimited seats, instead of a $36k/yr point tool.
Gleap
4.6 / 5 on G2 - 4,500+ teams
Team
$149/mo
What Conversica charges ~$2,999/mo plus setup for - and a whole support platform on top.
Kai included
AI usage billed by actual tokens + selected model
Unlimited seats
AI support across 6 channels (Kai)
In-app bug reporting + session replay
Kai Code (bug reports → PRs)
Kai PM (roadmap + changelog)
SOC 2 Type 2 + GDPR
Start free trial
Most popular
Annual savings
Conversica can hit $41k-$51k in year one. Gleap is $149/mo.
Talk to sales
Switching from Conversica
What is the best Conversica alternative?
Gleap is the best Conversica alternative for teams that want AI to resolve customer support rather than chase leads. Conversica is an email-first Revenue Digital Assistant starting around $2,999/mo (as of 2026) plus $5k-$15k setup. Gleap Team is $149/mo with unlimited seats and includes Kai (AI support across the widget, email, WhatsApp, Instagram, Messenger, and Telegram), in-app bug reporting with session replay, a public roadmap, surveys, and a knowledge base. AI usage is billed by actual tokens and selected model.
How is Conversica pricing different from Gleap?
Conversica sells annual enterprise contracts with a published minimum near $2,999/mo (as of 2026), plus onboarding fees of roughly $5k-$15k, and bills extra for SMS, web chat, and higher volumes. Gleap publishes flat pricing - Starter $49/mo, Team $149/mo with unlimited seats - and bills AI by actual tokens and selected model, averaging about $0.04 per Kai message. See pricing for the full breakdown.
Does Conversica do customer support?
Conversica is built for revenue teams - lead follow-up, renewals, and expansion outreach, mostly over email and SMS. It is not a help desk: there is no shared support inbox, no live chat widget, and no AI agent tuned to resolve support tickets. Kai is purpose-built for support and resolves about 80% of tier-1 questions across six channels.
What does Gleap do that Conversica cannot?
Gleap adds in-app bug reporting with session replay, console and network logs, AI bug-to-PR via Kai Code, a revenue-weighted roadmap and feature voting via Kai PM, surveys and NPS, a knowledge base, and native SDKs for iOS, Android, React Native, and Flutter. Conversica has none of these - it is a single outreach tool.
Is Conversica good at anything Gleap is not focused on?
Yes - Conversica is genuinely strong at autonomous, brand-controlled outbound revenue conversations at scale: nurturing leads, booking meetings, and prompting renewals across a large list. Gleap is focused on inbound customer support, bug reporting, and product feedback, so the two solve different problems. Most teams that want resolution rather than outreach pick Gleap.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited, GDPR compliant, with EU/US data residency on Enterprise. Gleap is rated 4.6/5 on G2 and trusted by 4,500+ teams, with a 14-day free trial.
Stop paying enterprise rates for one tile. Run the whole loop.
Start free trial
See Kai
4.6 / 5
G2 - 4,500+ teams
G2 Spring 2026 High Performer badge for Gleap
Product
KaiKai CodeKai PMKai ResolvePlatform
Resources
Customer storiesDocumentationDownloadsIntegrationsPricingMCP ServerChangelogsRoadmapBlog
Company
For startupsCareersContactTerms of servicePrivacy policyDPAImprint
Alternative to
IntercomZendeskInstabugCannyProductboardHubSpotFreshdeskAll alternatives
© Copyright Gleap GmbH
Built with ❤️ in the EU 🇪🇺. Gleap is a customer feedback platform with AI agents that close the loop between users and your codebase. SOC 2 Type 2 audited · GDPR compliant · EU data residency available.