The Crisp alternative

Gleap is the best Crisp alternative for product-led teams. It matches Crisp's live chat, omnichannel inbox, knowledge base, and AI agent, then adds what Crisp lacks: in-app bug reporting with session replay, an AI coding agent that turns bug reports into pull requests, and an AI product roadmap. Gleap Team is $149/mo with unlimited seats, while Crisp's full AI and ticketing sit on its $295/mo Plus plan. AI usage in Gleap is billed by actual tokens and the model you pick.

For teams that need Crisp's full feature set, yes. Crisp's free and Mini ($45/mo) plans are limited; unlimited AI resolutions, ticketing, and white-labelling require the $295/mo Plus plan. Gleap Team is $149/mo flat with unlimited seats and Kai included; Pro adds Kai PM, Kai Code, and Kai Resolve, so it lands roughly $2,100/year below Crisp Plus. AI usage is billed by actual tokens and selected model, averaging about $0.04 per Kai message.

No. Crisp is a live chat and inbox suite without in-app bug reporting or session replay. Gleap captures visual bug reports with a session replay, console logs, and network requests attached. Kai Code then takes confirmed bugs through plan mode, build mode, and a pull request - work Crisp has no place to send.

Yes. Kai resolves around 80% of tier-1 support automatically across the widget, email, WhatsApp, Instagram, Messenger, and Telegram. Unlike Crisp, which meters AI credits and unlocks unlimited resolutions only on Plus, Kai is available on every Gleap plan and billed by actual tokens and the model you select.

Yes. Gleap covers live chat, a shared omnichannel inbox, a knowledge base, an AI support agent, automation, and CSAT in one platform. It also adds bug reporting, a public roadmap, and a changelog that Crisp does not offer. Most teams run all of it from the $149/mo Team plan with unlimited seats.

Yes - SOC 2 Type 2 audited and GDPR compliant, with EU/US data residency available on Enterprise.