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The Decagon alternative

that crosses the wall into engineering.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Answer
Handoff
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Kai answering a customer conversation in the Gleap Inbox.
A support handoff with full ticket context preserved.
Knowledge base and inbox insights improving future answers.
From first answer to expert handoff
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Powering 4,500+ of the fastest-moving software teams
Decagon concierges. Kai Resolve routes the fix.
Decagon resolves the conversation - beautifully. Then it stops. Kai Resolve investigates the issue and, for confirmed bugs, passes the full context to Kai Code for plan mode, build mode, and a PR. The original reporter gets notified when the merge lands.
Kai Resolve routing a confirmed bug from a customer conversation to Kai Code.
Same caliber. More surface area.
Kai Resolve investigates with the range of your best senior engineer - source, CRM, MCP tool, and read-only database access. The difference is the specialist agents wired around it: Kai (tier-1), Kai Code (engineering), Kai PM (roadmap), Kai Custom Agents (anything else).
The Gleap multi-agent loop with Kai Resolve at the centre.
Reads your codebase
GitHub, GitLab, Bitbucket. Kai Resolve investigates with read-only source access.
Routes bugs → Kai Code
Confirmed defects flow to Kai Code plan mode, build mode, and PR.
Routes features → Kai PM
Product gaps become prioritized specs and roadmap items.
$99/mo add-on
Decagon is enterprise ($50K-$200K+/yr). Kai Resolve can be added to Team or Enterprise.
Features
Gleap (Kai Resolve)
Decagon
Pricing model
Gleap (Kai Resolve)
Team $149/mo + $99/mo add-on
Decagon
$50K-$200K+/yr
Autonomous resolution caliber
Gleap (Kai Resolve)
Kai Resolve
Decagon
Included
Codebase access
Gleap (Kai Resolve)
Included
Decagon
Not included
CRM + database tool access
Gleap (Kai Resolve)
Included
Decagon
AOPs
Routes bugs to AI coding agent
Gleap (Kai Resolve)
Kai Code
Decagon
Not included
Routes features to AI PM
Gleap (Kai Resolve)
Kai PM
Decagon
Not included
Notifies customer on fix shipped
Gleap (Kai Resolve)
Kai Resolve
Decagon
Not included
Tier-1 AI support access
Gleap (Kai Resolve)
Kai
Decagon
Included
In-app bug reporting + session replay
Gleap (Kai Resolve)
Kai Code
Decagon
Not included
Public roadmap + changelog
Gleap (Kai Resolve)
Kai PM
Decagon
Not included
Unlimited team seats
Gleap (Kai Resolve)
Included
Decagon
Included
SOC 2 Type 2 / GDPR
Gleap (Kai Resolve)
Included
Decagon
Included
Product-led, not enterprise sales-led
Team pricing, add-on power, ship in a week.
Decagon is built for enterprise CX leaders - multi-month sales cycles, six-figure annual contracts. Gleap Pro teams sign up, ship in a week, and let the autopilot close the loop.
See pricing
Gleap routing a complex support case into the right product workflow.
“Super-fast turnaround on feature requests.”
Transaction Network Services highlights Gleap’s turnaround on new feature requests as part of reducing errors in the product.
Martin Hardman
Transaction Network Services
Pro
$299/mo
Investigation and routing + the loop into engineering.
Everything in Team
Kai Resolve billed by actual tokens + selected model
Kai Code for confirmed bugs
Source + CRM + MCP + read-only data access
Routes bugs → Kai Code → plan → build → PR
Routes features → Kai PM → prioritized spec
Notifies customer when fix ships
SOC 2 Type 2 + GDPR
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Most popular
Across the engineering wall
Gleap routes the fix, opens the PR, and updates the customer.
Talk to sales
Decagon vs. Kai Resolve
What is the best Decagon alternative?
Gleap, with Kai Resolve, is the best Decagon alternative for teams that want investigation and routing PLUS the support-to-engineering loop. The loop starts with a customer report and ends with that customer notified when the fix ships: Kai Resolve adds source access, MCP tools, read-only database access, and the handoff to Kai Code - from $149/mo Team + $99/mo add-on instead of a $50K-$200K+/yr contract.
How much does Decagon cost?
Decagon uses enterprise contracts - typically $50K-$200K+/yr. Gleap Team is $149/mo when billed annually, and Pro adds Kai Code and Kai Resolve; AI usage is billed by actual tokens and selected model.
What is Decagon AI?
Decagon is autonomous enterprise customer experience - Agent Operating Procedures that handle complex conversations. Excellent at the conversation layer. Kai Resolve investigates deeper, then routes confirmed bugs to Kai Code, product gaps to Kai PM, and human decisions to Gleap Inbox Tasks.
What are Agent Operating Procedures?
Decagon's framework for defining how their AI agent handles different scenarios - playbooks for resolution. Kai Resolve has similar configurability via workflows + custom agents, plus codebase + dev-tool access Decagon doesn't expose.
Can Kai Resolve actually read my codebase?
Yes - connect GitHub, GitLab, or Bitbucket. Kai Resolve reads files during investigation. Read-only at this layer; writes happen via Kai Code.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited, GDPR compliant, EU/US data residency on Enterprise.
The conversation isn't the loop. The merge is.
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See Kai Resolve
4.6 / 5
G2 · 4,500+ teams