Decagon resolves the conversation - beautifully. Then it stops. Kai Resolve investigates the issue and, for confirmed bugs, passes the full context to Kai Code for plan mode, build mode, and a PR. The original reporter gets notified when the merge lands.
Same caliber. More surface area.
Kai Resolve has source, CRM, MCP tool, and read-only database access. The difference is the four agents wired around it: Kai (tier-1), Kai Code (engineering), Kai PM (roadmap), Kai Custom Agents (anything else).
Reads your codebase
GitHub, GitLab, Bitbucket. Kai Resolve investigates with read-only source access.
Routes bugs → Kai Code
Confirmed defects flow to Kai Code plan mode, build mode, and PR.
Routes features → Kai PM
Product gaps become prioritized specs and roadmap items.
$99/mo add-on
Decagon is enterprise ($50K-$200K+/yr). Kai Resolve can be added to Team or Enterprise.
Features
Gleap (Kai Resolve)
Decagon
Pricing model
Gleap (Kai Resolve)
Team $149/mo + $99/mo add-on
Decagon
$50K-$200K+/yr
Autonomous resolution caliber
Gleap (Kai Resolve)
Kai Resolve
Decagon
Included
Codebase access
Gleap (Kai Resolve)
Included
Decagon
Not included
CRM + database tool access
Gleap (Kai Resolve)
Included
Decagon
AOPs
Routes bugs to AI coding agent
Gleap (Kai Resolve)
Kai Code
Decagon
Not included
Routes features to AI PM
Gleap (Kai Resolve)
Kai PM
Decagon
Not included
Notifies customer on fix shipped
Gleap (Kai Resolve)
Kai Resolve
Decagon
Not included
Tier-1 AI support access
Gleap (Kai Resolve)
Kai
Decagon
Included
In-app bug reporting + session replay
Gleap (Kai Resolve)
Kai Code
Decagon
Not included
Public roadmap + changelog
Gleap (Kai Resolve)
Kai PM
Decagon
Not included
Unlimited team seats
Gleap (Kai Resolve)
Included
Decagon
Included
SOC 2 Type 2 / GDPR
Gleap (Kai Resolve)
Included
Decagon
Included
Product-led, not enterprise sales-led
Team pricing, add-on power, ship in a week.
Decagon is built for enterprise customer experience leaders - multi-month sales cycles, six-figure annual contracts. Gleap Pro is built for product teams that want investigation, routing, and the engineering loop today. Sign up, ship in a week, the autopilot does the rest.
For teams that want investigation and routing PLUS the support-to-engineering loop: Kai Resolve. It adds source access, MCP tools, read-only database access, the handoff to Kai Code, and customer notification when fixes ship.
How much does Decagon cost?
Decagon uses enterprise contracts - typically $50K-$200K+/yr. Gleap Team is $149/mo when billed annually, and Pro adds Kai Code and Kai Resolve; AI usage is billed by actual tokens and selected model.
What is Decagon AI?
Decagon is autonomous enterprise customer experience - Agent Operating Procedures that handle complex conversations. Excellent at the conversation layer. Kai Resolve investigates deeper, then routes confirmed bugs to Kai Code, product gaps to Kai PM, and human decisions to Gleap Inbox Tasks.
What are Agent Operating Procedures?
Decagon's framework for defining how their AI agent handles different scenarios - playbooks for resolution. Kai Resolve has similar configurability via workflows + custom agents, plus codebase + dev-tool access Decagon doesn't expose.
Can Kai Resolve actually read my codebase?
Yes - connect GitHub, GitLab, or Bitbucket. Kai Resolve reads files during investigation. Read-only at this layer; writes happen via Kai Code.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited, GDPR compliant, EU/US data residency on Enterprise.
