Devin codes what engineers assign. Kai Code codes what customers report. Devin starts when an engineer writes a prompt. Kai Code starts when a customer hits 'report a bug' - with session replay, logs, and reproduction already attached.
Powering 4,500+ of the fastest-moving software teams
Developer-initiated vs customer-initiated
Devin's model: engineer writes a prompt or task, Devin codes. Kai Code's model: customer reports a bug in-app, Kai Resolve confirms it, and Kai Code picks it up with full session replay + logs + environment already attached. The work moves through plan mode, build mode, and a reviewable PR - often open before your standup.
The whole loop in front of Kai Code
Devin has no support layer, no widget, no ticket history, no customer context. It sees the task and nothing else. Kai Code sees every Kai and Kai Resolve conversation with the customer who reported the bug - version, environment, expected behaviour. Context = better fixes.
Closes the loop with the customer
When the merge ships, Kai Resolve notifies the original reporter. Devin has nowhere to send that message.
Works with cloud and local coding agents
Run in Gleap Cloud or connect local Claude Code, Codex, or OpenCode. The customer context stays attached.
Native to support stack
Kai, Kai Resolve, Kai PM - one workspace of AI teammates that never sleep.
$99/mo add-on
Devin is enterprise. Kai Code can be added to Team or Enterprise.
Features
Gleap (Kai Code)
Devin
Trigger
Gleap (Kai Code)
Customer bug report
Devin
Developer prompt
Context: session replay
Gleap (Kai Code)
Included
Devin
Not included
Context: console + network logs
Gleap (Kai Code)
Included
Devin
Not included
Context: support conversation history
Gleap (Kai Code)
Included
Devin
Not included
Customer notified on merge
Gleap (Kai Code)
Kai Resolve
Devin
Not included
Opens PRs in GitHub / GitLab / Bitbucket
Gleap (Kai Code)
Included
Devin
Included
Works with cloud and local coding agents
Gleap (Kai Code)
Included
Devin
Not included
AI support agent + multichannel
Gleap (Kai Code)
Kai
Devin
Not included
AI product manager
Gleap (Kai Code)
Kai PM
Devin
Not included
Pricing
Gleap (Kai Code)
Team $149/mo + $99/mo add-on
Devin
Enterprise contracts
SOC 2 Type 2 / GDPR
Gleap (Kai Code)
Included
Devin
Included
Different category of agent. Same caliber of fix.
Pair them if you want - they don't compete.
Many teams use Devin for engineer-assigned tasks and Kai Code for customer-reported bugs. Different triggers, different work, different parts of the loop. Devin optimises the engineering side. Kai Code closes the support-to-engineering wall.
“One platform, less hassle, and smarter support.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
Pro
$299/mo
Customer-initiated coding + the support stack to feed it.
Everything in Team
Unlimited seats
Kai Code: bug → plan → build → PR
Kai Resolve investigation and routing
Works with cloud and local coding agents
Notifies the customer on merge
Kai + Kai PM + Kai Code + Kai Resolve
SOC 2 Type 2 + GDPR
Most popular
Customer-initiated. Context-rich. Loop-closing.