The Devin alternative.

Customer-initiated, not developer-initiated.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Capture
Diagnose
Open PR
Gleap bug report with session replay, logs, and device details.
Console and network logs captured with a Gleap bug report.
Kai Code preparing a pull request from a confirmed bug.
From report to pull request
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Devin codes what engineers assign. Kai Code codes what customers report. Devin starts when an engineer writes a prompt. Kai Code starts when a customer hits 'report a bug' - with session replay, logs, and reproduction already attached.
Trusted by 4,500+ companies
Developer-initiated vs customer-initiated
Devin's model: engineer writes a prompt or task, Devin codes. Kai Code's model: customer reports a bug in-app, Kai Resolve confirms it, and Kai Code picks it up with full session replay + logs + environment already attached. The work moves through plan mode, build mode, and a reviewable PR.
A Kai Code PR opened from a customer-reported bug with session replay attached.
The whole loop in front of Kai Code
Devin has no support layer, no widget, no ticket history, no customer context. It sees the task and nothing else. Kai Code sees every Kai and Kai Resolve conversation with the customer who reported the bug - version, environment, expected behaviour. Context = better fixes.
Kai Code with full conversation history and bug context from Kai Resolve.
Closes the loop with the customer
When the merge ships, Kai Resolve notifies the original reporter. Devin has nowhere to send that message.
Works with cloud and local coding agents
Run in Gleap Cloud or connect local Claude Code, Codex, or OpenCode. The customer context stays attached.
Native to support stack
Kai, Kai Resolve, Kai PM - all in the same workspace.
$99/mo add-on
Devin is enterprise. Kai Code can be added to Team or Enterprise.
Features
Gleap (Kai Code)
Devin
Trigger
Gleap (Kai Code)
Customer bug report
Devin
Developer prompt
Context: session replay
Gleap (Kai Code)
Included
Devin
Not included
Context: console + network logs
Gleap (Kai Code)
Included
Devin
Not included
Context: support conversation history
Gleap (Kai Code)
Included
Devin
Not included
Customer notified on merge
Gleap (Kai Code)
Kai Resolve
Devin
Not included
Opens PRs in GitHub / GitLab / Bitbucket
Gleap (Kai Code)
Included
Devin
Included
Works with cloud and local coding agents
Gleap (Kai Code)
Included
Devin
Not included
AI support agent + multichannel
Gleap (Kai Code)
Kai
Devin
Not included
AI product manager
Gleap (Kai Code)
Kai PM
Devin
Not included
Pricing
Gleap (Kai Code)
Team $149/mo + $99/mo add-on
Devin
Enterprise contracts
SOC 2 Type 2 / GDPR
Gleap (Kai Code)
Included
Devin
Included
Different category of agent. Same caliber of fix.
Pair them if you want - they don't compete.
Many teams use Devin for engineer-assigned tasks and Kai Code for customer-reported bugs. Different triggers, different work, different parts of the loop. Devin optimises the engineering side. Kai Code closes the support-to-engineering wall.
See the loop
Devin and Kai Code running in parallel - engineer-initiated and customer-initiated.
“One platform, less hassle, and smarter support.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
Elif Kavas
DX, Tridonic
Pro
$299/mo
Customer-initiated coding + the support stack to feed it.
Everything in Team
Unlimited seats
Kai Code: bug → plan → build → PR
Kai Resolve investigation and routing
Works with cloud and local coding agents
Notifies the customer on merge
Kai + Kai PM + Kai Code + Kai Resolve
SOC 2 Type 2 + GDPR
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Most popular
Complementary, not competing
Pair Devin for engineers with Kai Code for customer bugs.
Talk to sales
Devin vs. Kai Code
What is the best Devin alternative?
For customer-initiated coding work specifically - bugs your users report, fixes that close the loop with the customer who reported them - Kai Code. For developer-initiated coding work (refactors, new features your team assigns), Devin or Cursor background agents are great. Many teams pair both.
How much does Devin AI cost?
Devin uses enterprise pricing - typically tens to hundreds of thousands per year. Gleap Team is $149/mo when billed annually, and Pro adds Kai Code and Kai Resolve. Usage is billed by actual tokens and selected model.
Can AI agents fix customer-reported bugs?
Yes - that's exactly what Kai Code does. User reports a bug in-app. Gleap captures session replay + console + network. Kai Resolve confirms the issue. Kai Code enters plan mode, builds the change, opens a pull request, and the customer gets notified the moment it ships.
Can I use Kai Code alongside Devin?
Yes - and many teams do. Different triggers, different work. Devin handles tasks engineers assign. Kai Code handles bugs customers report. Pair them.
Can Kai Code use local coding agents?
Yes. Kai Code can run in Gleap Cloud with frontier and open-source models, or connect your local Claude Code, Codex, or OpenCode setup. The workflow stays plan mode, build mode, pull request, review, merge.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited, GDPR compliant, EU/US data residency on Enterprise.
Customer-initiated. Context-rich. Loop-closing.
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See Kai Code
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Built with ❤️ in the EU 🇪🇺. Gleap is a customer feedback platform with AI agents that close the loop between users and your codebase. SOC 2 Type 2 audited · GDPR compliant · EU data residency available.