The Drift alternative

Gleap is the best all-in-one Drift alternative, especially with Drift being sunset. Drift starts around $2,500/mo on annual contracts and only covers website chat for sales. Gleap Team is $149/mo with unlimited seats and combines AI support, live chat, in-app bug reporting with session replay, feature voting, roadmap, changelog, and a knowledge base. AI usage is billed by actual tokens and selected model.

Drift was acquired by Salesloft in 2024, and after the Clari + Salesloft combination, the company announced Drift's sunset and named a separate AI product as its successor. If you're on Drift, now is the time to move to an actively developed platform. Gleap ships new AI agents every quarter and offers a 14-day free trial.

Drift's entry tier starts around $2,500/mo, billed annually (roughly $30k/year), with ~$80/user/mo per seat on top. Gleap Team is $149/mo with unlimited seats included. That is more than $28,000/year saved at the entry level, before counting Drift's per-feature and overage charges. AI usage in Gleap is billed by actual tokens and selected model.

Yes. Gleap includes live chat, a shared multichannel inbox, and Kai, an AI support agent that resolves about 80% of tier-1 questions across the widget, email, WhatsApp, Instagram, Messenger, and Telegram. Unlike Drift's lead-capture bots, Kai is built to resolve support tickets, not just book meetings.

Drift is a single channel - website chat for sales. Gleap adds in-app bug reporting with session replay, console and network logs, Kai Code that turns bug reports into pull requests, and Kai PM that auto-captures feature requests, builds a revenue-weighted roadmap, and writes release notes. Plus native SDKs for iOS, Android, React Native, and Flutter.

Yes - SOC 2 Type 2 audited and GDPR compliant, with EU/US data residency on Enterprise. Given the 2025 OAuth breach that affected Drift, security posture matters; Gleap is built to enterprise compliance standards.