The Front alternative

that resolves tickets, not just routes them.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Answer
Resolve
Handoff
Gleap unified shared inbox routing conversations from WhatsApp, Instagram, Messenger, email and the widget.
Gleap Kai AI agent answering a customer question in live chat on desktop and mobile.
Gleap handing a conversation off from the Kai AI agent to a human support agent with full context.
From first answer to expert handoff
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Front is one tile. Gleap is the whole platform.
Front is a strong shared inbox for customer support and live chat. But that is one tile. Gleap does support PLUS AI resolution, in-app bug reporting with session replay, feature voting, roadmap and changelog, surveys, and a knowledge base - one platform, flat $149/mo, unlimited seats.
AI support across every channel
In-app bug reporting + session replay
Feature voting + roadmap + changelog
Flat price, unlimited seats
Front charges per seat
$19-$229 per user per month, and the Premier tier carries a 50-seat minimum. At 10 seats on Growth that is $590/mo. Gleap is $149/mo. Unlimited seats.
Gleap shared inbox across every channel, included at a flat price with unlimited seats.
Front routes the ticket. It does not resolve it.
Front is great at assigning, commenting and collaborating on a thread. But a human still answers every one. Kai resolves around 80% of tier-1 automatically, and bug reports and feature requests flow into PRs and roadmap - not a closed inbox.
Gleap Kai AI agent resolving an inbound support question automatically in live chat.
Token-based AI usage
Front AI is priced per resolution as an add-on. Kai usage is billed by actual tokens and selected model.
Bug reports become PRs
Session replay, console and network logs feed Kai Code plan mode. Front has no bug reporting.
Requests become roadmap
Kai PM clusters every feature ask and scores it by revenue weight. Front has no roadmap.
Native mobile SDKs
iOS, Android, React Native and Flutter SDKs for in-app support and reporting.
Features
Gleap
Front
Pricing model
How you actually get billed
Gleap
$149/mo Team + usage-based AI
Front
$19-$229/seat/mo
Price at 10 seats
Gleap
$149/mo
Front
$590+/mo
Price at 25 seats
Gleap
$149/mo
Front
$1,475+/mo
AI support agent
Gleap
Kai, token-based usage
Front
Autopilot add-on, $0.89/resolution
AI agent multichannel (WhatsApp, IG, Messenger)
Gleap
Kai
Front
Limited
Shared inbox + internal comments
Gleap
Included
Front
Included
Knowledge base / help center
Gleap
Included
Front
Included
Copilot for human agents
Gleap
Included
Front
+$20/seat add-on
In-app bug reporting + session replay
Gleap
Kai Resolve
Front
Not included
Console + network logs on reports
Gleap
Included
Front
Not included
AI bug-to-PR
Gleap
Kai Code
Front
Not included
AI roadmap + feature voting
Gleap
Kai PM
Front
Not included
Changelog + product tours + surveys
Gleap
Included
Front
Not included
Mobile SDKs (iOS, Android, RN, Flutter)
Gleap
Included
Front
Limited
Unlimited seats
Gleap
Included
Front
Not included
SOC 2 Type 2 / GDPR
Gleap
Included
Front
Included
What you gain: Kai (AI support)
Front routes. Kai resolves.
Front gives your team a beautiful shared inbox, but a person still answers every message. Kai resolves around 80% of tier-1 questions automatically across widget, email, WhatsApp, Instagram, Messenger and Telegram - in your brand voice. Usage is billed by actual tokens and selected model, not a flat fee per resolution.
See Kai
Gleap Kai AI agent answering a customer in live chat across web and mobile.
Gleap Kai Code analyzing a bug report and turning it into a code change and pull request.
What you gain: bug reporting that becomes code
The layer Front does not ship.
When a user reports a bug through Gleap, Kai Resolve investigates with session replay, console logs, network requests and device data, then routes it. Confirmed bugs move into Kai Code plan mode, build mode, and a pull request. Front stops at the conversation; Gleap carries the work into the codebase.
See Kai Code
One platform instead of a stack of point tools.
Gleap replaces support, bug reporting, feature voting, roadmap, changelog, surveys and a knowledge base in a single platform - rated 4.6 out of 5 on G2 by 4,500+ teams.
Gleap
4.6 / 5 on G2 - 4,500+ teams
Team
$149/mo
What Front charges $590-$1,475/mo for - plus bugs, roadmap and the rest.
Kai included
AI usage billed by actual tokens + selected model
Unlimited seats
Shared inbox across every channel
In-app bug reporting + session replay
Kai Code (bug reports → PRs)
Kai PM (roadmap + changelog)
SOC 2 Type 2 + GDPR
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Most popular
Annual savings
Save $5.6k+/yr vs Front Growth at 10 seats.
Talk to sales
Switching from Front
What is the best Front alternative?
Gleap is the best Front alternative for product-led teams. Front is a strong per-seat shared inbox ($19-$229/seat/mo, with AI as a paid add-on), but it stops at routing the conversation. Gleap is $149/mo with unlimited seats and adds an AI support agent that resolves around 80% of tier-1 tickets, in-app bug reporting with session replay, an AI-built roadmap, changelog and surveys. AI usage is billed by actual tokens and selected model. See pricing.
Is Gleap cheaper than Front?
Usually, yes. Front Growth is $59/seat/mo, so 10 seats is $590/mo and 25 seats is $1,475/mo - before AI add-ons like Copilot (+$20/seat/mo) and Autopilot ($0.89/resolution). Gleap Team is $149/mo with unlimited seats. AI usage is billed by actual tokens and selected model (around $0.04 per Kai message on average). At 10 seats that is roughly $5,600/year saved before AI.
How is Front AI different from Gleap Kai?
Front Autopilot is a paid add-on billed at $0.89 per automated resolution, and Copilot for agents is +$20/seat/mo. Kai is included on every Gleap plan and billed by actual tokens and selected model instead of a flat per-resolution fee. Kai resolves around 80% of tier-1 questions across widget, email, WhatsApp, Instagram, Messenger and Telegram, and hands off to a human with full context when needed.
Can Gleap replace Front for customer support?
For most product teams, yes. Gleap gives you a shared inbox across every channel, internal comments, knowledge base, agent copilot, automated routing and CSAT in one platform - plus things Front does not offer, like in-app bug reporting with session replay, a public roadmap and a changelog. If you depend on Front purely as a collaborative email client, weigh that, but support teams get a full replacement.
Does Gleap do bug reporting and roadmaps that Front lacks?
Yes. Front has no in-app bug reporting and no roadmap. Gleap captures bugs with session replay, console and network logs, and Kai Code turns confirmed reports into pull requests. Kai PM auto-captures feature requests from every channel, clusters them with AI, scores them by revenue impact and publishes a public roadmap and changelog.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited and GDPR compliant, with EU/US data residency on Enterprise. There is a 14-day free trial, and qualifying early-stage startups get 50% off.
Stop paying per seat to route tickets. Start resolving them.
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4.6 / 5
G2 - 4,500+ teams
G2 Spring 2026 High Performer badge for Gleap
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Built with ❤️ in the EU 🇪🇺. Gleap is a customer feedback platform with AI agents that close the loop between users and your codebase. SOC 2 Type 2 audited · GDPR compliant · EU data residency available.