The Gorgias alternative

Gleap is the best Gorgias alternative for product-led and ecommerce teams that want predictable pricing. Gorgias bills per billable ticket - $10/mo for 50 tickets up to ~$900/mo for 5,000 - and charges ~$0.90-$1.00 again for each AI Agent resolution on top of the ticket. Gleap Team is $149/mo with unlimited seats, and AI usage is billed by actual tokens and selected model (averaging about $0.04 per Kai message). You also get bug reporting, roadmap, and surveys that Gorgias does not offer. See pricing.

Gorgias uses a per-ticket model: a billable ticket is any conversation an agent, rule, or AI touches, and AI Agent resolutions are double-billed at roughly $0.90-$1.00 each on top of the ticket. Phone and SMS are billed separately again. Gleap charges a flat $149/mo for the Team plan with unlimited seats; AI is metered by actual tokens and the model you choose, so you only pay for what AI actually does. There is no per-seat tax, no per-resolution fee, and no per-tracked-user tier.

Yes. Kai resolves about 80% of tier-1 support automatically across the widget, email, WhatsApp, Instagram, Messenger, and Telegram, and hands off to a human with full context when needed. Unlike the Gorgias AI Agent, Kai is billed by actual tokens and selected model rather than a flat fee per resolution.

Yes - this is something Gorgias does not do. Kai Code receives in-app bug reports with session replay, console logs, network logs, and device context, then moves confirmed bugs through plan mode, build mode, and a pull request. Gorgias stops at the support conversation.

Yes. Kai PM auto-captures feature requests from support chats, bug reports, and in-app messages, clusters duplicates with AI, and scores them by revenue impact. It powers a public voting board and a changelog that notifies voters when you ship. Gorgias has no equivalent.

Yes - Gleap is SOC 2 Type 2 audited and GDPR compliant, with EU/US data residency available on Enterprise. It is rated 4.6/5 on G2 and trusted by more than 4,500 teams.