The HelpCrunch alternative

that is still cheaper - and adds the layers HelpCrunch lacks.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Answer
Inbox
Resolve
Gleap Kai AI support agent answering a customer question in live chat on desktop and mobile.
The Gleap shared team inbox with conversations from every channel in one place.
Gleap handing a conversation from the Kai AI agent over to a human support agent.
Unlimited seats. Token-based AI.
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HelpCrunch is a suite too. Gleap goes deeper.
Both replace a stack of support tools. But HelpCrunch still charges per seat, meters your AI conversations, and stops at the chat. Gleap is flat $149/mo with unlimited seats, bills AI by actual tokens, and carries bug reports all the way into pull requests.
Token-based AI, not capped conversations
Unlimited seats at $149/mo
In-app bug reporting + session replay
AI product roadmap built in
HelpCrunch meters your AI conversations
HelpCrunch gates AI Agents behind the Pro plan, then caps them - 50 AI conversations a month on Pro, and even 'Unlimited' includes only 100. More cost $29 per 100. Gleap bills Kai by actual tokens and the model you pick, averaging about $0.04 per message. No conversation cap.
Gleap Kai AI support agent resolving a customer chat, billed by token instead of capped conversations.
HelpCrunch charges per seat
Basic is $15 and Pro $25 per team member per month - the bill grows with every agent until you hit the $620/mo Unlimited tier. Gleap Team is $149/mo with unlimited seats from day one. AI usage is billed by actual tokens and selected model.
The Gleap shared team inbox, included for unlimited seats on the flat $149/mo plan.
Shared inbox + omnichannel
Live chat, email, WhatsApp, Instagram, Messenger, Telegram - the same channels HelpCrunch unifies, in one inbox.
Kai Code: bug reports to PRs
Session replay, console and network logs become a pull request. HelpCrunch has no bug reporting or dev tooling.
Kai PM: an AI roadmap
Auto-captures and clusters feedback, then scores by revenue impact. HelpCrunch has no voting board or roadmap.
Knowledge base + tours
Help center, product tours, surveys and NPS - bundled, not bolted on per channel.
Features
Gleap
HelpCrunch
Pricing model
How you actually get billed
Gleap
$149/mo Team + token-based AI
HelpCrunch
Per-seat + metered AI conversations
Entry price
Gleap
$149/mo, unlimited seats
HelpCrunch
$15/seat/mo (Basic)
Price at 10 seats
Gleap
$149/mo
HelpCrunch
$250/mo (Pro)
Price at 25 seats
Gleap
$149/mo
HelpCrunch
$620/mo (Unlimited)
AI billing model
Gleap
Actual tokens + model, ~$0.04/msg
HelpCrunch
Capped, then $29 per 100 chats
AI support agent
Gleap
Kai, no conversation cap
HelpCrunch
Pro+, capped
Live chat + multichannel inbox
Gleap
Included
HelpCrunch
Included
Knowledge base / help center
Gleap
Included
HelpCrunch
Included
Email + marketing automation
Gleap
Included
HelpCrunch
Included
In-app bug reporting + session replay
Gleap
Kai Code
HelpCrunch
Not included
Console + network logs on reports
Gleap
Kai Code
HelpCrunch
Not included
AI bug-to-PR (plan, build, PR)
Gleap
Kai Code
HelpCrunch
Not included
AI product roadmap + voting board
Gleap
Kai PM
HelpCrunch
Not included
Mobile SDKs (iOS, Android, RN, Flutter)
Gleap
Included
HelpCrunch
Limited
Unlimited seats
Gleap
Included
HelpCrunch
$620/mo tier only
SOC 2 Type 2 / GDPR
Gleap
Included
HelpCrunch
Included
What you gain: Kai Code
The bug reporting HelpCrunch doesn't ship.
HelpCrunch ends at the conversation. When a user reports a bug in Gleap, Kai Resolve investigates with session replay, console logs, network requests, and device context. Confirmed bugs move into Kai Code plan mode, build mode, and a pull request. Support and engineering finally share one trail.
See Kai Code
Gleap Kai Code analyzing a bug report and turning it into a code diff and pull request.
Gleap public roadmap and feature request board with user vote counts.
What you gain: Kai PM
An AI roadmap, not just an inbox.
HelpCrunch collects conversations but has nowhere for feature requests to live. Kai PM auto-captures every 'I wish you had X' from chats, bug reports, NPS, and in-app messages, clusters duplicates with AI, and scores by revenue impact. You get a public roadmap users vote on and release notes that notify them when you ship.
See Kai PM
“One platform instead of a patched-together stack.”
Gleap brings AI support, in-app bug reporting with session replay, and an AI-built product roadmap into a single platform - billed flat at $149/mo with unlimited seats and token-based AI.
Gleap
4.6 / 5 on G2 - 4,500+ teams
Pro
$299/mo
Unlimited seats and the full support-to-code loop - for less than HelpCrunch charges past a handful of agents.
Everything in Team
AI usage billed by actual tokens + selected model
Unlimited seats
Shared inbox across every channel
Kai Resolve investigation and routing
Kai Code (bug reports to PRs)
Kai PM (roadmap + changelog)
In-app bug reporting + session replay
SOC 2 Type 2 + GDPR
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Most popular
Annual savings
Save about $6k/yr vs HelpCrunch Unlimited at 25 seats.
Talk to sales
Switching from HelpCrunch
What is the best HelpCrunch alternative?
Gleap is the best HelpCrunch alternative for product-led teams. HelpCrunch charges $15-$25 per seat per month and only reaches unlimited team members at its $620/mo tier, while metering AI conversations as paid add-ons. Gleap Team is a flat $149/mo with unlimited seats, and Kai is billed by actual tokens and selected model - averaging about $0.04 per message, with no conversation cap. Pro adds Kai Resolve, Kai Code, in-app bug reporting, session replay, AI bug-to-PR, and an AI roadmap that HelpCrunch does not offer. See full pricing.
Is Gleap cheaper than HelpCrunch?
For most teams, yes. HelpCrunch is per-seat: at 10 agents the Pro plan is about $250/mo, and unlimited team members require the $620/mo Unlimited plan. Gleap Team is $149/mo with unlimited seats regardless of team size. AI usage is billed by actual tokens and selected model. The per-seat gap widens with every agent you add.
How does Gleap AI pricing compare to HelpCrunch AI conversations?
They are different models. HelpCrunch caps AI conversations (50/mo on Pro, 100 on Unlimited) and sells more at about $29 per 100 chats. Kai is billed by the actual tokens used and the model you select - roughly $0.04 per message on average - with no per-conversation cap, so cost tracks real usage rather than a fixed bundle.
Does HelpCrunch have bug reporting and session replay?
No. HelpCrunch focuses on live chat, a shared inbox, and a knowledge base; it has no in-app bug reporting, session replay, or developer tooling. Gleap captures visual bug reports with session replay, console logs, and network requests, and Kai Code can turn confirmed bugs into pull requests.
Can Gleap replace HelpCrunch for support?
Yes. Gleap covers the same core - shared inbox, live chat, multichannel messaging across widget, email, WhatsApp, Instagram, Messenger and Telegram, knowledge base, and marketing automation - in one platform. On top of that you get an AI support agent with token-based usage, bug reporting with session replay, and an AI product roadmap.
Is Gleap SOC 2 certified?
Yes - SOC 2 Type 2 audited, GDPR compliant, with EU/US data residency on Enterprise. Gleap is rated 4.6/5 on G2 and trusted by 4,500+ teams.
Pay less. Cap nothing. Ship more.
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4.6 / 5
G2 · 4,500+ teams
G2 Spring 2026 High Performer badge for Gleap
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Built with ❤️ in the EU 🇪🇺. Gleap is a customer feedback platform with AI agents that close the loop between users and your codebase. SOC 2 Type 2 audited · GDPR compliant · EU data residency available.