The Jam alternative

that turns bug reports into pull requests.

4.6/5 on G2

Trusted by 4,500+ teams worldwide

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In-app bug report in Gleap with session replay, console logs, and network requests attached.

Session replay video player in Gleap reconstructing the exact steps before a bug.

Kai Code in Gleap analyzing a code diff to turn a customer bug report into a pull request.

From report to merged pull request

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Jam captures the bug. Then the trail goes cold.

Jam is a developer-side Chrome extension that records a bug and hands you a link. Gleap captures the report in-app from your real users, replays the session with console and network logs, then Kai Code carries confirmed bugs into a pull request - and Kai answers the support questions Jam never sees.

In-app reporting from real users

Bug reports become pull requests

Plus AI support that resolves ~80%

Plus roadmap, changelog + surveys

Jam is a Chrome extension for your team

Jam lives in the browser of whoever installs it - QA, devs, internal testers. Your actual users can't file a report from inside your app. Gleap embeds an SDK in web, iOS, Android, React Native, and Flutter, so the people hitting the bug capture it where it happens.

Gleap in-app bug reporting embedded directly in a product, available to end users.

Jam charges per creator seat

Paid creator seats run about $14/user/mo, and Team plans cap creator count - so cost climbs with every person who needs to file a bug. Gleap Team is $149/mo with unlimited seats. AI usage is billed by actual tokens and selected model.

Gleap visual feedback letting a user annotate a screenshot to report a bug, included on every unlimited seat.

Session replay + console + network

The technical context Jam captures - replay, console logs, network requests - on every report.

Kai Code: bug to PR

Jam stops at the report link. Kai Code moves confirmed bugs through plan mode, build mode, and a pull request.

Plus Kai support

Kai resolves ~80% of tier-1 inbound. Usage billed by actual tokens and selected model. Jam has no support layer.

Plus roadmap + changelog

Kai PM turns requests into a revenue-weighted roadmap. Jam has no voting board or changelog.

Pricing model

How you actually get billed

Gleap

$149/mo Team + usage-based AI

Jam

Per creator seat (~$14/user/mo)

Price at 10 creators

Gleap

$149/mo

Jam

~$140/mo

Price at 25 creators

Gleap

$149/mo

Jam

~$350/mo+

Unlimited seats

Gleap

Included

Jam

Team caps creators

In-app bug reporting + session replay

Gleap

Included

Jam

Browser extension only

Console + network logs on reports

Gleap

Included

Jam

Included

Reports from end users (not just team)

Gleap

Included

Jam

Not included

Cross-browser + native mobile coverage

Gleap

iOS, Android, RN, Flutter SDKs

Jam

Chrome-first

AI repro steps + report summaries

Gleap

Kai

Jam

Jam AI

AI bug-to-PR

Gleap

Kai Code

Jam

Not included

AI support agent

Gleap

Kai

Jam

Not included

AI roadmap + feature voting

Gleap

Kai PM

Jam

Not included

Knowledge base + changelog + surveys

Gleap

Included

Jam

Not included

SOC 2 Type 2 / GDPR

Gleap

Included

Jam

Included

What you gain: Kai Code

Jam captures the bug. Kai Code closes it.

Jam hands a developer a shareable replay link, then it's on you to read it, write the ticket, and fix it. Kai Code receives the session replay, console logs, network requests, and full context, then moves confirmed bugs through plan mode, build mode, and a pull request your team reviews.

See Kai Code

A Gleap bug report with session replay opening a Kai Code run that produces a pull request.

Kai answering an inbound support question in the Gleap chat across widget, email, and WhatsApp.

What you gain: AI support + roadmap

One platform, not one extension.

Jam is a single tile: visual bug capture for your team. Gleap also runs Kai for AI support across widget, email, and WhatsApp, Kai PM for a revenue-weighted roadmap and changelog, plus surveys and a knowledge base - so the same report that becomes a fix also feeds what you build next.

See Kai

One platform replaces the point tool.

Gleap brings in-app bug reporting with session replay, AI support, feature voting, and a knowledge base into a single platform - rated 4.6 / 5 on G2 by 4,500+ teams. AI usage is billed by actual tokens and selected model, with no per-seat tax.

Gleap

4.6 / 5 on G2 - 4,500+ teams

Team

$149/mo

Everything Jam does for your QA team - plus AI support, roadmap, and bug-to-PR.

Kai included

AI usage billed by actual tokens + selected model

Unlimited seats

In-app bug reporting + session replay

Kai Code (bug reports → PRs)

Kai PM (roadmap + changelog)

Native SDKs: iOS, Android, RN, Flutter

SOC 2 Type 2 + GDPR

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Most popular

Annual savings

Save about $2.7k/yr vs Jam at 25 creators.

Talk to sales

What is the best Jam alternative?

Gleap. Jam is a developer-side Chrome extension that records a bug and hands you a link, billed per creator seat at about $14/user/mo. Gleap is an all-in-one platform: Team includes in-app bug reporting with session replay your real users can file, AI support, and a roadmap at $149/mo with unlimited seats; Pro adds Kai Code and Kai Resolve to turn confirmed bugs into pull requests. AI usage is billed by actual tokens and selected model.

How much does Jam cost vs Gleap?

Jam has a free plan with a 5-minute recording cap, then charges roughly $14 per creator seat per month, and Team plans cap creator count - so at 25 creators you pay around $350/mo. Gleap Team is a flat $149/mo with unlimited seats and Kai included; Pro adds Kai PM, Kai Code, and Kai Resolve; AI usage is billed by actual tokens and selected model. See pricing.

Can my end users report bugs, or just my team?

With Jam, only people who install the Chrome extension can capture a bug, so it's a tool for your QA and engineering team. Gleap embeds an SDK in web, iOS, Android, React Native, and Flutter apps, so your actual users file a report from inside the product - with session replay, console logs, and network requests attached automatically.

Does Gleap turn bug reports into code fixes?

Yes. Jam stops at a shareable replay link. Kai Code receives the session replay, console logs, network requests, and full context of a confirmed bug, then moves it through plan mode, build mode, and a pull request your engineers review and merge.

Does Gleap do more than bug reporting?

Yes - Gleap is one platform that also runs Kai for AI support across widget, email, and WhatsApp, Kai PM for a revenue-weighted roadmap and changelog, plus surveys, NPS, product tours, and a knowledge base. Jam is a single point tool for visual bug capture.

Is Gleap SOC 2 certified?

Yes - SOC 2 Type 2 audited, GDPR compliant, with EU/US data residency on Enterprise.

Stop pasting links. Start shipping fixes.

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See Kai Code

4.6 / 5

G2 · 4,500+ teams