The LivePerson alternative

with transparent pricing and unlimited seats.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Start free trial
Answer
Resolve
Collaborate
Gleap Kai AI answering a customer question in live chat on desktop and mobile.
Gleap handing a conversation off from Kai AI to a human agent with full context.
The Gleap shared team inbox with the whole team collaborating on conversations.
From first answer to shipped fix
Start 14-day free trial
LivePerson sells you one tile: live chat.
It is genuinely strong at enterprise messaging across WhatsApp, SMS and social. But you still buy bug reporting, feedback, and a roadmap elsewhere. Gleap does live chat and AI support, plus everything around it, on one flat plan.
AI support across every channel
In-app bug reporting + session replay
Feature voting + roadmap + changelog
Flat $149/mo, unlimited seats
LivePerson bills per conversation on a custom quote
Pricing is enterprise-only and opaque, gated into Bronze, Silver and Gold tiers with a per-conversation model plus a handling fee on messaging channels. Industry data puts the average contract north of $60,000 a year. Gleap is a flat $149/mo, published, with AI usage billed by actual tokens and selected model.
The Gleap unified inbox routing widget, email, WhatsApp, Instagram and Messenger on one flat plan.
LivePerson stops at the conversation
No in-app bug reporting, no session replay, no voting board, no changelog. When a chat closes, the signal dies. Kai Code turns confirmed bug reports into pull requests and Kai PM turns requests into a revenue-weighted roadmap.
Gleap Kai Code analyzing a bug report and turning a code diff into a pull request.
Multichannel by default
Widget, email, WhatsApp, Instagram, Messenger and Telegram in one inbox - no add-on tier.
Generative AI is not gated
LivePerson reserves Copilot and generative AI for its top Gold plan. Kai ships on every Gleap plan.
Live in a day, not a quarter
No implementation fees or developer-heavy rollout. One line of SDK and a guided 30-minute setup.
SOC 2 + GDPR
SOC 2 Type 2 audited, GDPR compliant, EU/US data residency on Enterprise.
Features
Gleap
LivePerson
Pricing model
How you actually get billed
Gleap
$149/mo Team + usage-based AI
LivePerson
Custom quote, per-conversation
Published pricing
Gleap
Included
LivePerson
Sales quote only
Price at scale
Gleap
$149/mo flat
LivePerson
~$60k+/yr avg contract
Implementation fees
Gleap
None
LivePerson
Often separate
AI support agent
Gleap
Kai, on every plan
LivePerson
Generative AI gated to Gold
Live chat + multichannel inbox
Gleap
Included
LivePerson
Included
WhatsApp / Instagram / Messenger
Gleap
Included
LivePerson
+ handling fee
Knowledge base / help center
Gleap
Included
LivePerson
Included
In-app bug reporting + session replay
Gleap
Kai Code
LivePerson
Not included
AI bug-to-PR (Kai Code)
Gleap
Kai Code
LivePerson
Not included
AI roadmap + feature voting (Kai PM)
Gleap
Kai PM
LivePerson
Not included
Changelog + surveys / NPS
Gleap
Included
LivePerson
Not included
Mobile SDKs (iOS, Android, RN, Flutter)
Gleap
Included
LivePerson
Limited
Unlimited seats
Gleap
Included
LivePerson
Quote-dependent
SOC 2 Type 2 / GDPR
Gleap
Included
LivePerson
Included
What you gain: Kai (AI support)
The AI that is not locked behind the top tier.
LivePerson reserves generative AI and Copilot for its priciest Gold plan. Kai resolves around 80% of tier-1 conversations automatically on every Gleap plan - across the widget, email, WhatsApp, Instagram, Messenger and Telegram, in your brand voice. AI usage is billed by actual tokens and selected model.
See Kai
Gleap Kai AI resolving an inbound support conversation in live chat.
A Gleap bug report with the session replay video player Kai Code uses to investigate.
What you gain: Kai Code (bug reporting)
Bug reports become pull requests.
LivePerson ends at the conversation. When a user reports a bug through Gleap, Kai Resolve investigates with session replay, console logs, network requests and device context. Confirmed bugs move into Kai Code plan mode, build mode, and a pull request - work LivePerson has nowhere to send.
See Kai Code
“One platform instead of a stack of quotes.”
Gleap replaces support, bug reporting, feature voting, roadmap, changelog, surveys and a knowledge base with a single AI-first platform - on a published flat plan, not an enterprise contract.
Gleap
4.6 / 5 on G2 - 4,500+ teams
Team
$149/mo
What LivePerson quotes as a five-figure enterprise contract - plus bugs, roadmap and the rest.
Kai included
AI usage billed by actual tokens + selected model
Unlimited seats
Multichannel inbox (widget, email, WhatsApp, social)
Kai Code (bug reports → PRs)
Kai PM (roadmap + changelog)
No implementation fees
SOC 2 Type 2 + GDPR
Start free trial
Most popular
Annual savings
LivePerson averages $60k+/yr. Gleap Team is $149/mo.
Talk to sales
Switching from LivePerson
What is the best LivePerson alternative?
Gleap is the best LivePerson alternative for teams that want transparent pricing and more than live chat. LivePerson is enterprise-only with custom, per-conversation quotes that average over $60,000 a year. Gleap Team is a published $149/mo with unlimited seats and Kai included; Pro adds Kai PM, Kai Code, and Kai Resolve - Kai for AI support, Kai Code for bug-to-PR, and Kai PM for roadmap. AI usage is billed by actual tokens and selected model.
How much does LivePerson cost?
LivePerson does not publish prices. It sells custom enterprise quotes split into Bronze, Silver and Gold tiers, billed largely per conversation with a handling fee on messaging channels. Industry data puts the average annual contract above $60,000, and implementation, onboarding and developer time are typically separate line items. Gleap publishes a flat $149/mo Team plan - see pricing.
Why do teams switch from LivePerson to Gleap?
Two reasons: cost transparency and scope. LivePerson gates generative AI and Copilot behind its top Gold plan and bills per conversation on opaque quotes. Gleap ships AI on every plan at a flat price. LivePerson also stops at the conversation, while Gleap adds in-app bug reporting with session replay (Kai Code) and a revenue-weighted roadmap (Kai PM).
Can Gleap replace LivePerson for live chat?
For most teams, yes. Gleap gives you live chat, an AI support agent that resolves around 80% of tier-1, a multichannel inbox spanning widget, email, WhatsApp, Instagram, Messenger and Telegram, a knowledge base, and human-agent collaboration in one platform. LivePerson is strongest at very high-volume enterprise messaging; for mid-market product teams, Gleap covers the same support workload at a flat $149/mo.
How long does migration from LivePerson take?
Most teams are live in a day. The Gleap SDK is one line of code, help center articles import in bulk, and guided setup for AI routing takes about 30 minutes. There are no implementation fees or developer-heavy rollout, unlike a typical LivePerson deployment.
Is Gleap SOC 2 certified?
Yes - Gleap is SOC 2 Type 2 audited and GDPR compliant, with EU/US data residency available on Enterprise. Gleap is rated 4.6/5 on G2 and trusted by 4,500+ teams.
Stop buying tiles. Run the whole loop on one flat plan.
Start free trial
See pricing
4.6 / 5
G2 - 4,500+ teams
G2 Spring 2026 High Performer badge for Gleap
Product
KaiKai CodeKai PMKai ResolvePlatform
Resources
Customer storiesDocumentationDownloadsIntegrationsPricingMCP ServerChangelogsRoadmapBlog
Company
For startupsCareersContactTerms of servicePrivacy policyDPAImprint
Alternative to
IntercomZendeskInstabugCannyProductboardHubSpotFreshdeskAll alternatives
© Copyright Gleap GmbH
Built with ❤️ in the EU 🇪🇺. Gleap is a customer feedback platform with AI agents that close the loop between users and your codebase. SOC 2 Type 2 audited · GDPR compliant · EU data residency available.